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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 28 Oct 2022 Maladministration Network Homes Limited (202120408) Case 202120408 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the … 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 26 Oct 2022 Maladministration Onward Group Limited (202203912) Case 202203912 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 24 Oct 2022 Maladministration Chisel Limited (202112550) Case 202112550 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint. 24 Oct 2022 Maladministration Clarion Housing Association Limited (202114416) Case 202114416 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking … 21 Oct 2022 Maladministration Believe Housing Limited (202123042) Case 202123042 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 21 Oct 2022 Maladministration Hyde Housing Association Limited (202100088) Case 202100088 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of … 21 Oct 2022 Maladministration Paragon Asra Housing Limited (202004419) Case 202004419 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the … 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 20 Oct 2022 Maladministration Inquilab Housing Association Limited (202006150) Case 202006150 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling. 20 Oct 2022 Maladministration Sovereign Living Limited (202101792) Case 202101792 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the … 18 Oct 2022 Maladministration Habinteg Housing Association Limited (202201806) Case 202201806 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s … 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 17 Oct 2022 Maladministration ForHousing Limited (202118330) Case 202118330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling. 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 Maladministration Nottingham City Homes Registered Provider Limited (202010867) Case 202010867 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised … 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 15 Oct 2022 Maladministration One Housing Group Limited (202203260) Case 202203260 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute. 12 Oct 2022 Maladministration Cornwall Housing Limited (202104789) Case 202104789 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 6 Oct 2022 Maladministration ForHousing Limited (202203565) Case 202203565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Oct 2022 Maladministration Hyde Housing Association Limited (202128018) Case 202128018 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s … 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 3 Oct 2022 Maladministration Bromsgrove District Housing Trust Limited (202126525) Case 202126525 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint. 3 Oct 2022 Maladministration Wandle Housing Association Limited (202125432) Case 202125432 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling. 29 Sep 2022 Maladministration Cross Keys Homes Limited (202115873) Case 202115873 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower. 28 Sep 2022 Maladministration Hyde Housing Association Limited (202012374) Case 202012374 · Managing Relations The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by … 27 Sep 2022 Maladministration Walsall Housing Group Limited (202127405) Case 202127405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues. 26 Sep 2022 Maladministration Walsall Housing Group Limited (202125063) Case 202125063 · Old Property Condition migrated-2025 REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2022 Maladministration Onward Homes Limited (202120809) Case 202120809 · Managing Relations The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint. 23 Sep 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202016666) Case 202016666 · Estate Management The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and … 23 Sep 2022 Maladministration Sovereign Housing Association Limited (202003454) Case 202003454 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint. 22 Sep 2022 Maladministration A2Dominion Housing Group Limited (202013653) Case 202013653 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint … 22 Sep 2022 Maladministration Sanctuary Affordable Housing Limited (202126574) Case 202126574 · Estate Management The complaint is about the landlord’s handling of repairs to the communal fire panel. 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 20 Sep 2022 Maladministration The Guinness Partnership Limited (202110442) Case 202110442 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 17 Sep 2022 Maladministration GreenSquareAccord Limited (202126969) Case 202126969 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs. 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 12 Sep 2022 Maladministration A2Dominion Housing Group Limited (202127034) Case 202127034 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 Maladministration Nottingham City Homes Registered Provider Limited (202200729) Case 202200729 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint. 9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 8 Sep 2022 Maladministration Chelmer Housing Partnership Limited (202113954) Case 202113954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also … 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 2 Sep 2022 Maladministration Salix Homes Limited (202119049) Case 202119049 · Estate Management The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.