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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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28 Feb 2025 Maladministration Peabody Trust (202331367) Case 202331367 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed … 28 Feb 2025 Maladministration Plymouth Community Homes Limited (202316637) Case 202316637 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden. 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202324361) Case 202324361 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation. 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202344819) Case 202344819 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an … 28 Feb 2025 Maladministration Royal Borough of Kensington and Chelsea (202313802) Case 202313802 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level … 28 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202319440) Case 202319440 · Financial The complaint is about the information provided to the resident by the landlord regarding service charges. 28 Feb 2025 Maladministration Southern Housing (202323460) Case 202323460 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of his service charge account. We … 28 Feb 2025 Maladministration Southwark Council (202315518) Case 202315518 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202231130) Case 202231130 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202316630) Case 202316630 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202318212) Case 202318212 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building. 28 Feb 2025 Maladministration The Guinness Partnership Limited (202339341) Case 202339341 · Old Estate Management categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 28 Feb 2025 Maladministration Torus62 Limited (202306875) Case 202306875 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; … 28 Feb 2025 Maladministration Town and Country Housing (202315736) Case 202315736 · Old Property Condition categories The complaint is about the landlord's response to the resident’s concerns about a section 20 consultation, and management of the … 28 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202341441) Case 202341441 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to … 28 Feb 2025 Maladministration West Northamptonshire Council (202319720) Case 202319720 · Old Complaints Handling categories The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling. 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden. 27 Feb 2025 Maladministration Abri Group Limited (202318461) Case 202318461 · Financial The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of … 27 Feb 2025 Maladministration Amplius Living (202318404) Case 202318404 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for … 27 Feb 2025 Maladministration BHT Sussex (202317705) Case 202317705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Feb 2025 Maladministration Birmingham City Council (202231444) Case 202231444 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has … 27 Feb 2025 Maladministration Birmingham City Council (202313822) Case 202313822 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 27 Feb 2025 Maladministration Birmingham City Council (202318668) Case 202318668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden. 27 Feb 2025 Maladministration Citizen Housing (202317688) Case 202317688 · Occupancy Rights The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint … 27 Feb 2025 Maladministration Derby City Council (202300055) Case 202300055 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV. 27 Feb 2025 Maladministration Epping Forest District Council (202317860) Case 202317860 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the loss of hot water. 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Maladministration Harlow District Council (202420764) Case 202420764 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has … 27 Feb 2025 Maladministration London Borough of Harrow (202317581) Case 202317581 · Financial The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There … 27 Feb 2025 Maladministration London Borough of Islington (202316876) Case 202316876 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to restrict the resident’s heating and hot water. 27 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318568) Case 202318568 · Old Complaints Handling categories The complaint is about the landlord’s handling of a kitchen installation. The Ombudsman has also considered the landlord’s complaint handling. 27 Feb 2025 Maladministration Milton Keynes Council (202301815) Case 202301815 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and … 27 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202307976) Case 202307976 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 27 Feb 2025 Maladministration Sheffield City Council (202313567) Case 202313567 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 27 Feb 2025 Maladministration Stonewater Limited (202309215) Case 202309215 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the … 27 Feb 2025 Maladministration Wandle Housing Association Limited (202413934) Case 202413934 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint. 27 Feb 2025 Maladministration Women’s Pioneer Housing Limited (202316698) Case 202316698 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 Maladministration Clarion Housing Association Limited (202317755) Case 202317755 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also … 26 Feb 2025 Maladministration Estuary Housing Association Limited (202404885) Case 202404885 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system. 26 Feb 2025 Maladministration Jigsaw Homes Group Limited (202403194) Case 202403194 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the … 26 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202300164) Case 202300164 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint. 26 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202313359) Case 202313359 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint. 26 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202319715) Case 202319715 · Old Complaints Handling categories The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman … 26 Feb 2025 Maladministration Midland Heart Limited (202311497) Case 202311497 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property. 26 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202313885) Case 202313885 · Old Complaints Handling categories The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at … 26 Feb 2025 Maladministration Octavia Housing (202339687) Case 202339687 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and … 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. … 26 Feb 2025 Maladministration Origin Housing Limited (202223948) Case 202223948 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.