Places for People Group Limited (202416696)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202119657)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.
The Guinness Partnership Limited (202431434)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
Chelmer Housing Partnership Limited (202300166)
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
Southern Housing (202312546)
The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202345840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202339011)
The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.
London & Quadrant Housing Trust (L&Q) (202307107)
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
London Borough of Islington (202323888)
The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202423025)
The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202431586)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202409617)
The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202321865)
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
Notting Hill Genesis (NHG) (202304281)
The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.
Southern Housing (202315808)
The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.
Stonewater Limited (202345091)
The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The associated complaint.
A2Dominion Housing Group Limited (202331913)
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
Bromford Housing Group Limited (202215298)
The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.
London Borough of Hackney (202324924)
The complaint is about the landlord’s handling of reports of residue in the property.
London Borough of Lambeth (202322692)
The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202408323)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.
London & Quadrant Housing Trust (202348138)
The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202421680)
REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202307153)
The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of a member of staff. The complaint.
London & Quadrant Housing Trust (L&Q) (202434180)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202332462)
The complaint is about the landlord’s handling of: The resident’s request for information relating to her service charge. The associated complaint.
Sovereign Network Group (202430171)
The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated complaint.
Stevenage Borough Council (202412705)
The complaint is about the landlord’s handling of the resident’s:
Cognatum Estates Ltd (202317780)
The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling.
Harlow District Council (202411360)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.
Jigsaw Homes Group Limited (202420615)
The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.
Leeds City Council (202332435)
The complaint is about the landlords handling of recurring garden drainage issues.
London Borough of Tower Hamlets (202323207)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) and harassment against the leaseholder from her neighbour.
One Manchester Limited (202407974)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour.
Royal Borough Of Greenwich (202329847)
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.
Southwark Council (202307700)
The landlord’s response to the resident’s complaint about the presence of asbestos in her property.
Amplius Living (202322984)
The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also considered the landlord’s complaint handling.
Birmingham City Council (202327343)
The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.
Clarion Housing Association Limited (202310607)
The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The associated complaint.
Haringey London Borough Council (202324341)
The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.
London Borough of Camden Council (202329817)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202306806)
The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.
London Borough of Lambeth (202321721)
The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Notting Hill Genesis (NHG) (202320106)
The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling
Orbit Housing Association Limited (202324602)
The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202323637)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an upstairs neighbour.
Amplius Living (202331335)
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Haringey London Borough Council (202329072)
The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping
London Borough of Barking and Dagenham (202326813)
The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)