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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 10 Jan 2023 Maladministration A2Dominion Housing Options Limited (202205233) Case 202205233 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system. 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 6 Jan 2023 Maladministration Orbit Group Limited (202109503) Case 202109503 · Managing Relations REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Jan 2023 Maladministration The Riverside Group Limited (202207613) Case 202207613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be … 23 Dec 2022 Maladministration East Midlands Housing Group Limited (202201886) Case 202201886 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality … 20 Dec 2022 Maladministration East Midlands Housing Group Limited (202121983) Case 202121983 · Old Property Condition migrated-2025 REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and … 19 Dec 2022 Maladministration Thrive Homes Limited (202204257) Case 202204257 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered … 15 Dec 2022 Maladministration A2Dominion Housing Group Limited (202202700) Case 202202700 · Old Property Condition migrated-2025 The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window. 14 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202205227) Case 202205227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their … 12 Dec 2022 Maladministration Hightown Housing Association Limited (202107538) Case 202107538 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 12 Dec 2022 Maladministration The Riverside Group Limited (202208736) Case 202208736 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit. 10 Dec 2022 Maladministration The Guinness Partnership Limited (202111591) Case 202111591 · Managing Relations The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of … 9 Dec 2022 Maladministration Orbit Housing Association Limited (202115952) Case 202115952 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the … 8 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202113713) Case 202113713 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property. 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The … 6 Dec 2022 Maladministration The Guinness Partnership Limited (202208335) Case 202208335 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The … 5 Dec 2022 Maladministration A2Dominion Housing Options Limited (202116978) Case 202116978 · Financial The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period … 2 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202122922) Case 202122922 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including … 1 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202207014) Case 202207014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report that her fence had collapsed. 30 Nov 2022 Maladministration ForHousing Limited (202116637) Case 202116637 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp. 30 Nov 2022 Maladministration Paragon Asra Housing Limited (202105499) Case 202105499 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint … 30 Nov 2022 Maladministration Places for People Homes Limited (202105432) Case 202105432 · Managing Relations The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required … 29 Nov 2022 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204196) Case 202204196 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at … 24 Nov 2022 Maladministration Thames Valley Housing Association Limited (202014178) Case 202014178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a … 22 Nov 2022 Maladministration Cornwall Housing Limited (202206342) Case 202206342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property. 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the … 22 Nov 2022 Maladministration Sovereign Housing Association Limited (202203493) Case 202203493 · Managing Relations The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her … 20 Nov 2022 Maladministration GreenSquareAccord Limited (202123498) Case 202123498 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their … 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 18 Nov 2022 Maladministration Onward Homes Limited (202113324) Case 202113324 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint. 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 16 Nov 2022 Maladministration Catalyst Housing Limited (202107468) Case 202107468 · Managing Relations This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 14 Nov 2022 Maladministration Incommunities Limited (202208132) Case 202208132 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes. 11 Nov 2022 Maladministration Nottingham City Homes Registered Provider Limited (202206302) Case 202206302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling. 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 9 Nov 2022 Maladministration Catalyst Housing Limited (202113998) Case 202113998 · Information and data management The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. … 9 Nov 2022 Maladministration Paragon Asra Housing Limited (202110414) Case 202110414 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 7 Nov 2022 Maladministration Catalyst Housing Limited (202103564) Case 202103564 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling. 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her … 6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 6 Nov 2022 Maladministration Paragon Asra Housing Limited (202200720) Case 202200720 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 4 Nov 2022 Maladministration Onward Homes Limited (202127520) Case 202127520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request … 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 1 Nov 2022 Maladministration GreenSquareAccord Limited (202206869) Case 202206869 · Managing Relations The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.