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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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11 Mar 2025 Maladministration Vivid Housing Limited (202416849) Case 202416849 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front … 10 Mar 2025 Maladministration Accent Housing Limited (202317904) Case 202317904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved … 10 Mar 2025 Maladministration Leicester City Council (202319673) Case 202319673 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking. 10 Mar 2025 Maladministration Newcastle City Council (202317600) Case 202317600 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has … 10 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202213353) Case 202213353 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint … 10 Mar 2025 Maladministration Royal Borough Of Greenwich (202234801) Case 202234801 · Financial The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. … 10 Mar 2025 Maladministration Torus62 Limited (202314751) Case 202314751 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property. 7 Mar 2025 Maladministration Luton Borough Council (202234460) Case 202234460 · Financial The complaint is about the landlord’s handling of the resident’s queries about waste management charges. 7 Mar 2025 Maladministration Norwich City Council (202318315) Case 202318315 · Old Property Condition categories The complaint is about the landlord’s handling of repairs following a leak from the wet room. 7 Mar 2025 Maladministration Orbit Group Limited (202336916) Case 202336916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint. 7 Mar 2025 Maladministration Platform Housing Group Limited (202320150) Case 202320150 · Old Estate Management categories The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas. 7 Mar 2025 Maladministration The Riverside Group Limited (202215835) Case 202215835 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated … 6 Mar 2025 Maladministration ForHousing Limited (202217774) Case 202217774 · Managing Relations The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint. 6 Mar 2025 Maladministration Warwickshire Rural Housing Association Limited (202314335) Case 202314335 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a faulty boiler. 5 Mar 2025 Maladministration Hyde Housing Association Limited (202308949) Case 202308949 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint. 5 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315205) Case 202315205 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. … 5 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202225310) Case 202225310 · Financial The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak. 5 Mar 2025 Maladministration Stonewater Limited (202318414) Case 202318414 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation. 5 Mar 2025 Maladministration Waltham Forest Council (202318206) Case 202318206 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath. 5 Mar 2025 Maladministration Wandsworth Council (202319783) Case 202319783 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of … 4 Mar 2025 Maladministration Royal Borough Of Greenwich (202310421) Case 202310421 · Occupancy Rights The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange … 3 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202323534) Case 202323534 · Old Property Condition categories The complaint is about the landlord’s handling of shower repairs. 3 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202312706) Case 202312706 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. … 3 Mar 2025 Maladministration Together Housing Association Limited (202418809) Case 202418809 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Feb 2025 Maladministration Brighton and Hove City Council (202310560) Case 202310560 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident … 28 Feb 2025 Maladministration Brighton and Hove City Council (202316755) Case 202316755 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for … 28 Feb 2025 Maladministration Camden Council (202400812) Case 202400812 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202233450) Case 202233450 · Old Property Condition categories The complaint is about the landlord’s handling of a replacement front door. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202306182) Case 202306182 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202310206) Case 202310206 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202315710) Case 202315710 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and … 28 Feb 2025 Maladministration Home Group Limited (202230425) Case 202230425 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have … 28 Feb 2025 Maladministration Ipswich Borough Council (202309538) Case 202309538 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 28 Feb 2025 Maladministration Islington Council (202215638) Case 202215638 · Old Property Condition categories The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues. 28 Feb 2025 Maladministration Islington Council (202313746) Case 202313746 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway. 28 Feb 2025 Maladministration Lambeth Council (202312943) Case 202312943 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman … 28 Feb 2025 Maladministration Lambeth Council (202344169) Case 202344169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The … 28 Feb 2025 Maladministration Lambeth Council (202401762) Case 202401762 · Old Complaints Handling categories REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2025 Maladministration London Borough of Barking and Dagenham (202318685) Case 202318685 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint. 28 Feb 2025 Maladministration London Borough of Barnet (202234656) Case 202234656 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The associated complaint. 28 Feb 2025 Maladministration London Borough of Harrow (202333489) Case 202333489 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The … 28 Feb 2025 Maladministration London Borough of Lambeth (202316526) Case 202316526 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter. 28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202339743) Case 202339743 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202341681) Case 202341681 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including … 28 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202310923) Case 202310923 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint. 28 Feb 2025 Maladministration Paradigm Housing Group Limited (202316689) Case 202316689 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange. 28 Feb 2025 Maladministration Peabody Trust (202231396) Case 202231396 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the taps in her property. 28 Feb 2025 Maladministration Peabody Trust (202231718) Case 202231718 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system. 28 Feb 2025 Maladministration Peabody Trust (202233695) Case 202233695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.