Longhurst Group Limited (202222192)
The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and the level of compensation offered for this.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Estuary Housing Association Limited (202209474)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.
Inquilab Housing Association Limited (202115670)
REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Inquilab Housing Association Limited (202125616)
The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.
Sage Housing Limited (202209226)
The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s complaint.
Selwood Housing Society Limited (202121603)
REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Six Town Housing Limited (202112523)
The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021.
Southern Housing Group Limited (202218376)
This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.
The Guinness Partnership Limited (202226739)
The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.
The Riverside Group Limited (202223082)
The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was let to her.
The Guinness Partnership Limited (202209709)
The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.
GreenSquareAccord Limited (202008441)
The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.
Home Group Limited (202214165)
The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.
Richmond Housing Partnership Limited (202125617)
The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling of the complaint.
Homes Plus Limited (202212549)
The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping.
One Housing Group Limited (202207268)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.
Salix Homes Limited (202204293)
The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.
Hightown Housing Association Limited (202101957)
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Homes Plus Limited (202123949)
The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, garden, and rear doors. The landlord’s complaint management and level of compensation offered. This report also looks at the landlord’s information management and record keeping practices.
The Riverside Group Limited (202116185)
The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.
Incommunities Limited (202012539)
The complaint is about the landlord’s handling of:
GreenSquareAccord Limited (202101087)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.
Places for People Group Limited (202211133)
The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
ForHousing Limited (202214578)
The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.
Rykneld Homes Limited (202216532)
The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
Chelmer Housing Partnership Limited (202120024)
The complaint is about the landlord’s handling of the resident’s request for adaptions to their property.
Paragon Asra Housing Limited (202121913)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing repairs. The landlord’s handling of the associated formal complaint.
Homes Plus Limited (202210312)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of radiators within the property. Response to the resident’s request for a disabled parking bay. Complaint handling. The report also examines the landlord’s consideration of the resident’s household vulnerabilities.
Southern Housing Group Limited (202116184)
The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint.
Southern Housing Group Limited (202116632)
The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from the communal drains. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Longhurst Group Limited (202118895)
The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy .
The Riverside Group Limited (202121237)
The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due to the condition of his bathroom floor. The landlord’s record keeping.
Clarion Housing Association Limited (202120650)
The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden.
Together Housing Association Limited (202127388)
The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.
Accent Housing Limited (202213385)
The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint.
Guinness Housing Association Limited (202102203)
The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.
Bromford Housing Group Limited (202200247)
The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front and rear doors to the property. Reported repairs. Complaint handling.
ForHousing Limited (202202552)
The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the associated repairs. The landlord’s response to the residents’ reports of damaged personal belongings. The landlord’s complaint handling.
Hyde Housing Association Limited (202100383)
The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200830)
The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.
Longhurst Group Limited (202116910)
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.
Longhurst Group Limited (202215002)
The complaint is about the landlord's handling of repairs to the lighting in the communal car park.
Paragon Asra Housing Limited (202212140)
REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Places for People Group Limited (202117853)
The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.
Southern Housing Group Limited (202017061)
The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.
Southern Housing Group Limited (202118678)
The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom repairs; reports of damp and mould; associated complaint.
Southern Housing Group Limited (202207489)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record keeping. Complaint handling.
The Guinness Partnership Limited (202121165)
The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint handling.
Wandle Housing Association Limited (202124197)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)