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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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4 Mar 2023 Maladministration Sovereign Housing Association Limited (202209547) Case 202209547 · Estate Management REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 2 Mar 2023 Maladministration Hundred Houses Society Limited (202126661) Case 202126661 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to purchase the landlord’s share in their joint ownership … 2 Mar 2023 Maladministration Paragon Asra Housing Limited (202209772) Case 202209772 · Managing Relations The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs … 1 Mar 2023 Maladministration Clarion Housing Association Limited (202108182) Case 202108182 · Managing Relations The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports … 1 Mar 2023 Maladministration Paragon Asra Housing Limited (202116451) Case 202116451 · Managing Relations The complaint is about: The landlord’s response to a report of shattered glass at the property. The landlord’s handling of … 1 Mar 2023 Maladministration Poplar Housing And Regeneration Community Association Limited (202009320) Case 202009320 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report of a leak. Decision not to offer compensation in … 28 Feb 2023 Maladministration Believe Housing Limited (202128510) Case 202128510 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: 28 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202118061) Case 202118061 · Information and data management REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2023 Maladministration Paragon Asra Housing Limited (202211764) Case 202211764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of bathroom repairs. 28 Feb 2023 Maladministration Trident Housing Association Limited (202105175) Case 202105175 · Managing Relations REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […] 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 27 Feb 2023 Maladministration Futures Housing Group Limited (202205122) Case 202205122 · Estate Management The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint. 27 Feb 2023 Maladministration Lincolnshire Housing Partnership Limited (202108665) Case 202108665 · Managing Relations The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling. 27 Feb 2023 Maladministration Orbit Group Limited (202105165) Case 202105165 · Information and data management This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping. 27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 24 Feb 2023 Maladministration Home Group Limited (202203691) Case 202203691 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 23 Feb 2023 Maladministration Shepherds Bush Housing Association Limited (202203085) Case 202203085 · Financial The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge. 16 Feb 2023 Maladministration Abri Group Limited (202109697) Case 202109697 · Managing Relations The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more … 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 13 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202214529) Case 202214529 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the … 13 Feb 2023 Maladministration Onward Homes Limited (202213478) Case 202213478 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 13 Feb 2023 Maladministration Your Housing Limited (202118990) Case 202118990 · Estate Management The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling. 10 Feb 2023 Maladministration Guinness Housing Association Limited (202205602) Case 202205602 · Managing Relations The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the … 10 Feb 2023 Maladministration Salix Homes Limited (202213960) Case 202213960 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden. 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 8 Feb 2023 Maladministration Places for People Group Limited (202213764) Case 202213764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp … 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 2 Feb 2023 Maladministration Platform Housing Group Limited (202204721) Case 202204721 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a … 2 Feb 2023 Maladministration Plexus UK (First Project) Limited (202119456) Case 202119456 · Financial The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 31 Jan 2023 Maladministration Abri Group Limited (202105835) Case 202105835 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 27 Jan 2023 Maladministration The Riverside Group Limited (202208737) Case 202208737 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and … 24 Jan 2023 Maladministration Paragon Asra Housing Limited (202206764) Case 202206764 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs … 20 Jan 2023 Maladministration The Riverside Group Limited (202208873) Case 202208873 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about her fence. 17 Jan 2023 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204443) Case 202204443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling. 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 13 Jan 2023 Maladministration GreenSquareAccord Limited (202208247) Case 202208247 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to … 13 Jan 2023 Maladministration The Guinness Partnership Limited (202202262) Case 202202262 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the … 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Maladministration Plexus UK (First Project) Limited (202208101) Case 202208101 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. …