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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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18 Mar 2025 Maladministration ForHousing Limited (202311294) Case 202311294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front … 18 Mar 2025 Maladministration London Borough of Newham (202308669) Case 202308669 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 18 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202327491) Case 202327491 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of … 18 Mar 2025 Maladministration Southwark Council (202323695) Case 202323695 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property. 18 Mar 2025 Maladministration Stevenage Borough Council (202308854) Case 202308854 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the … 17 Mar 2025 Maladministration Accent Housing Limited (202319356) Case 202319356 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication … 17 Mar 2025 Maladministration Citizen Housing (202225497) Case 202225497 · Old Property Condition categories The complaint is about the landlord’s response to reports of damage to the resident’s property because of a leak. 17 Mar 2025 Maladministration Kirklees Council (202313374) Case 202313374 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point … 17 Mar 2025 Maladministration London Borough of Barnet (202302757) Case 202302757 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of … 17 Mar 2025 Maladministration London Borough of Hackney (202343128) Case 202343128 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We … 17 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202215447) Case 202215447 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint. 17 Mar 2025 Maladministration Onward Homes Limited (202344126) Case 202344126 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has … 17 Mar 2025 Maladministration Peabody Trust (202339413) Case 202339413 · Old Complaints Handling categories The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint. 17 Mar 2025 Maladministration The Guinness Partnership Limited (202324073) Case 202324073 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have … 17 Mar 2025 Maladministration The Riverside Group Limited (202315579) Case 202315579 · Old Estate Management categories This complaint is about the landlord’s handling of reports of rats at the resident’s property. 17 Mar 2025 Maladministration The Riverside Group Limited (202323471) Case 202323471 · Financial The complaint is about the landlord’s handling of an overpayment of service charges made by the resident. 14 Mar 2025 Maladministration Amplius Living (202308309) Case 202308309 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint … 14 Mar 2025 Maladministration Incommunities Limited (202227759) Case 202227759 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s roof. 14 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202319737) Case 202319737 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint … 14 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318440) Case 202318440 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s Reports of a leak. Reports of damp and mould. Associated … 14 Mar 2025 Maladministration Southwark Council (202342845) Case 202342845 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. … 14 Mar 2025 Maladministration Sovereign Network Group (202329310) Case 202329310 · Managing Relations The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also … 14 Mar 2025 Maladministration West Kent Housing Association (202320196) Case 202320196 · Estate Management The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges. 13 Mar 2025 Maladministration Crawley Borough Council (202329723) Case 202329723 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint. 13 Mar 2025 Maladministration Haringey London Borough Council (202314617) Case 202314617 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a refund request for fire doors that it did not install. 13 Mar 2025 Maladministration Homes Plus Limited (202312677) Case 202312677 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for the kitchen floor to be levelled. 13 Mar 2025 Maladministration London Borough of Lambeth (202317042) Case 202317042 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 13 Mar 2025 Maladministration Magenta Living (202327985) Case 202327985 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Requests for a replacement front door. Associated formal complaint. 13 Mar 2025 Maladministration Nottingham City Council (202316983) Case 202316983 · Old Property Condition categories The complaint is about the landlord’s handling of internal door repairs. 13 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202234699) Case 202234699 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation. 13 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202302010) Case 202302010 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s queries and concerns about her energy use. The Ombudsman has … 13 Mar 2025 Maladministration Peabody Trust (202227442) Case 202227442 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety. 13 Mar 2025 Maladministration The Guinness Partnership Limited (202340836) Case 202340836 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s … 13 Mar 2025 Maladministration Westward Housing Group Limited (202319772) Case 202319772 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Mar 2025 Maladministration Lambeth Council (202415881) Case 202415881 · Old Complaints Handling categories REPORT COMPLAINT 202415881 Lambeth Council 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202310713) Case 202310713 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312771) Case 202312771 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 12 Mar 2025 Maladministration One Housing Group Limited (202314813) Case 202314813 · Information and data management The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The … 12 Mar 2025 Maladministration Rochdale Boroughwide Housing Limited (202322133) Case 202322133 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202227432) Case 202227432 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202322309) Case 202322309 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy. 12 Mar 2025 Maladministration Waverley Borough Council (202413277) Case 202413277 · Information and data management The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also … 11 Mar 2025 Maladministration Abri Group Limited (202302093) Case 202302093 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint. 11 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202231157) Case 202231157 · Information and data management The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers … 11 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318080) Case 202318080 · Old Property Condition categories The complaint is about the landlord’s handling of a boiler repair. 11 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202234742) Case 202234742 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to a communal gate. We have also assessed the landlord’s complaint … 11 Mar 2025 Maladministration One Housing Group Limited (202302264) Case 202302264 · Information and data management The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202318479) Case 202318479 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202319837) Case 202319837 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 11 Mar 2025 Maladministration Torus62 Limited (202405354) Case 202405354 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report …