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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 17 Apr 2023 Maladministration Clarion Housing Association Limited (202124743) Case 202124743 · Managing Relations The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication … 17 Apr 2023 Maladministration Richmond Housing Partnership Limited (202216893) Case 202216893 · Managing Relations The complaint is about the landlord’s handling of: 13 Apr 2023 Maladministration Clarion Housing Association Limited (202116797) Case 202116797 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 13 Apr 2023 Maladministration Yorkshire Housing Limited (202208530) Case 202208530 · Financial The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its … 12 Apr 2023 Maladministration Magna Housing Limited (202210864) Case 202210864 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint. 12 Apr 2023 Maladministration Sovereign Housing Association Limited (202120922) Case 202120922 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 5 Apr 2023 Maladministration Aspire Housing Limited (202205312) Case 202205312 · Managing Relations The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202104715) Case 202104715 · Financial This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and … 30 Mar 2023 Maladministration Clarion Housing Association Limited (202208917) Case 202208917 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered. 30 Mar 2023 Maladministration Paragon Asra Housing Limited (202126520) Case 202126520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and … 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 30 Mar 2023 Maladministration Stonewater Limited (202125506) Case 202125506 · Managing Relations The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint. 30 Mar 2023 Maladministration Trent & Dove Housing Limited (202211211) Case 202211211 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a shared ownership application. 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 29 Mar 2023 Maladministration One Housing Group Limited (202115156) Case 202115156 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the … 29 Mar 2023 Maladministration Sovereign Housing Association Limited (202007310) Case 202007310 · Managing Relations The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of … 29 Mar 2023 Maladministration The Riverside Group Limited (202012317) Case 202012317 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, … 28 Mar 2023 Maladministration Derwent Housing Association Limited (202211282) Case 202211282 · Old Property Condition migrated-2025 The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of … 28 Mar 2023 Maladministration Hyde Housing Association Limited (202128560) Case 202128560 · Financial The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration. 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202007666) Case 202007666 · Managing Relations The complaint is about the landlord’s handling of: A flood in the communal car park serving the resident’s property. The … 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202216706) Case 202216706 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to his kitchen door in light … 24 Mar 2023 Maladministration Chisel Limited (202203778) Case 202203778 · Managing Relations The complaint is about: 24 Mar 2023 Maladministration GreenSquareAccord Limited (202113283) Case 202113283 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for … 24 Mar 2023 Maladministration The Guinness Partnership Limited (202126013) Case 202126013 · Managing Relations This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the … 24 Mar 2023 Maladministration The Housing Plus Group Limited (202126872) Case 202126872 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 23 Mar 2023 Maladministration Wandle Housing Association Limited (202201923) Case 202201923 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated … 23 Mar 2023 Maladministration Yorkshire Housing Limited (202201152) Case 202201152 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by … 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint. 17 Mar 2023 Maladministration Salix Homes Limited (202123579) Case 202123579 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of … 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 14 Mar 2023 Maladministration Incommunities Limited (202118732) Case 202118732 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s Right to Buy application. Associated complaint. 14 Mar 2023 Maladministration Paragon Asra Housing Limited (202205060) Case 202205060 · Managing Relations The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling. 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 13 Mar 2023 Maladministration Southern Housing Group Limited (202016267) Case 202016267 · Managing Relations The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint. 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 9 Mar 2023 Maladministration Clarion Housing Association Limited (202123838) Case 202123838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202127428) Case 202127428 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of … 9 Mar 2023 Maladministration Ongo Homes Limited (202209615) Case 202209615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of … 9 Mar 2023 Maladministration The Guinness Partnership Limited (202119084) Case 202119084 · Financial The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s … 8 Mar 2023 Maladministration The Riverside Group Limited (202209742) Case 202209742 · Managing Relations The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. … 7 Mar 2023 Maladministration Sovereign Housing Association Limited (202013126) Case 202013126 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance. 6 Mar 2023 Maladministration Broadland Housing Association Limited (202108799) Case 202108799 · Health and Safety (inc. building safety) 6 Mar 2023 Maladministration Sadeh Lok Limited (202113975) Case 202113975 · Information and data management The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s: complaint handling. …