Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs to be completed, including: the lounge blind. a defective fridge freezer. the communal lift. the associated complaint.
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a window repair.
The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of outstanding repairs at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.
The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. Repairs to the paving slabs. Replacement of the front door and back door which caused a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
The complaint is about the landlord's handling of repairs following a burst water pipe.
The complaint is about the landlord’s handling of repairs to the resident’s shower.
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
The complaint is about the landlord’s handling of the request to repair the resident’s roof.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. Its fire safety checks. We have also considered the landlord’s complaint handling.
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the information provided in the landlord’s end of year service charge summaries.
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of: Reports of no heating and hot water at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
The complaint is about the landlords handling of repairs to a garden fence. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for improved accessibility of the path to her utility meters.
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.
The complaint is about:
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |