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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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26 Mar 2025 Maladministration Retirement Lease Housing Association (RLHA) (202307685) Case 202307685 · Financial The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint. 26 Mar 2025 Maladministration Royal Borough Of Greenwich (202316737) Case 202316737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance. 26 Mar 2025 Maladministration Southern Housing (202315167) Case 202315167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roofing repair works. The associated formal complaint. 26 Mar 2025 Maladministration Southwark Council (202347778) Case 202347778 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the … 26 Mar 2025 Maladministration Sovereign Network Homes (202333482) Case 202333482 · Old Property Condition categories The complaint is about the landlord's handling of a repair to the resident's balcony door. 26 Mar 2025 Maladministration Thrive Homes Limited (202318487) Case 202318487 · Old Estate Management categories The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures … 26 Mar 2025 Maladministration West Northamptonshire Council (202308586) Case 202308586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The … 25 Mar 2025 Maladministration Accent Housing Limited (202315372) Case 202315372 · Financial The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman … 25 Mar 2025 Maladministration Home Group Limited (202322771) Case 202322771 · Old Complaints Handling categories The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as … 25 Mar 2025 Maladministration Home Group Limited (202339054) Case 202339054 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the … 25 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202234258) Case 202234258 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould … 25 Mar 2025 Maladministration Origin Housing Limited (202413912) Case 202413912 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about … 25 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202321496) Case 202321496 · Old Property Condition categories The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence. 25 Mar 2025 Maladministration South Yorkshire Housing Association Limited (SYHA) (202325860) Case 202325860 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling. 24 Mar 2025 Maladministration GreenSquareAccord Limited (202222206) Case 202222206 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. … 24 Mar 2025 Maladministration Kirklees Council (202336416) Case 202336416 · Old Complaints Handling categories The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and … 24 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202305487) Case 202305487 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling. 24 Mar 2025 Maladministration One Housing Group Limited (202312233) Case 202312233 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler. 24 Mar 2025 Maladministration Walsall Housing Group Limited (202233755) Case 202233755 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of … 21 Mar 2025 Maladministration Accent Housing Limited (202309091) Case 202309091 · Old Property Condition categories The complaint is about the condition of the resident’s property at the start of her tenancy. 21 Mar 2025 Maladministration Aster Group Limited (202319962) Case 202319962 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a leak. 21 Mar 2025 Maladministration Clarion Housing Association Limited (202322286) Case 202322286 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a management transfer. 21 Mar 2025 Maladministration Hyde Housing Association Limited (202322677) Case 202322677 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has … 21 Mar 2025 Maladministration London Borough of Islington (202308155) Case 202308155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated … 21 Mar 2025 Maladministration London Borough of Islington (202322270) Case 202322270 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions … 21 Mar 2025 Maladministration London Borough of Lambeth (202418701) Case 202418701 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered … 21 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202323184) Case 202323184 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. … 21 Mar 2025 Maladministration Mount Green Housing Association Limited (202332707) Case 202332707 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the … 21 Mar 2025 Maladministration Paragon Asra Housing Limited (202329580) Case 202329580 · Financial The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to … 21 Mar 2025 Maladministration Southern Housing (202302556) Case 202302556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint. 21 Mar 2025 Maladministration Southern Housing (202404977) Case 202404977 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she … 21 Mar 2025 Maladministration The Guinness Partnership Limited (202417187) Case 202417187 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. … 21 Mar 2025 Maladministration Wiltshire Council (202320734) Case 202320734 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs. 20 Mar 2025 Maladministration bpha Limited (202318157) Case 202318157 · Managing Relations The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. … 20 Mar 2025 Maladministration Curo Places Limited (202346498) Case 202346498 · Old Complaints Handling categories The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint … 20 Mar 2025 Maladministration Haringey London Borough Council (202338838) Case 202338838 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated … 20 Mar 2025 Maladministration London Borough of Lambeth (202320737) Case 202320737 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property. 20 Mar 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202325828) Case 202325828 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint. 20 Mar 2025 Maladministration One Housing Group Limited (202412125) Case 202412125 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This … 20 Mar 2025 Maladministration Peabody Trust (202327321) Case 202327321 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns. 20 Mar 2025 Maladministration Platform Housing Group Limited (202402819) Case 202402819 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in … 20 Mar 2025 Maladministration Twenty11 Homes Ltd (202320501) Case 202320501 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023. 19 Mar 2025 Maladministration Abri Group Limited (202319362) Case 202319362 · Information and data management The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell. 19 Mar 2025 Maladministration Karibu Community Homes Limited (202312617) Case 202312617 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202229424) Case 202229424 · Financial The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308087) Case 202308087 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling. 19 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202319788) Case 202319788 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns about a repairs appointment. the subsequent complaint. We have … 19 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202322638) Case 202322638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Mar 2025 Maladministration Ongo Homes Limited (202322948) Case 202322948 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 19 Mar 2025 Maladministration Peabody Trust (202304617) Case 202304617 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.