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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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20 May 2021 Maladministration Catalyst Housing Limited (202001741) Case 202001741 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to … 20 May 2021 Maladministration London Borough of Hackney (202010288) Case 202010288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property. 19 May 2021 Maladministration Adur District Council (202001176) Case 202001176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is … 18 May 2021 Maladministration Hammersmith and Fulham Council (202009699) Case 202009699 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and … 17 May 2021 Maladministration Midland Heart Limited (202003239) Case 202003239 · Old Property Condition migrated-2025 The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and … 14 May 2021 Maladministration Hammersmith and Fulham Council (202009329) Case 202009329 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property … 7 May 2021 Maladministration Greenwich Council (202005808) Case 202005808 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also … 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 7 May 2021 Maladministration Leicester City Council (202007082) Case 202007082 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 30 Apr 2021 Maladministration Orbit Group Limited (202001893) Case 202001893 · Financial The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 29 Apr 2021 Maladministration Nottingham City Homes (201916141) Case 201916141 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 21 Apr 2021 Maladministration MHS Homes Ltd (202011237) Case 202011237 · Voluntary The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property. 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. … 13 Apr 2021 Maladministration Sheffield City Council (201910086) Case 201910086 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to … 12 Apr 2021 Maladministration LiveWest Homes Limited (202010159) Case 202010159 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her request to install a wood burning stove at her property. 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 29 Mar 2021 Maladministration Catalyst Housing Limited (202003309) Case 202003309 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the … 29 Mar 2021 Maladministration Midland Heart Limited (202000360) Case 202000360 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his … 23 Mar 2021 Maladministration East Devon District Council (202008910) Case 202008910 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a … 22 Mar 2021 Maladministration Southwark Council (202005132) Case 202005132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her … 16 Mar 2021 Maladministration Clarion Housing Association Limited (202000800) Case 202000800 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of noise transference from a neighbouring property. 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 8 Mar 2021 Maladministration Metropolitan Housing Trust Limited (201817108) Case 201817108 The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending … 8 Mar 2021 Maladministration Midland Heart Limited (201916075) Case 201916075 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work … 3 Mar 2021 Maladministration Newlon Housing Trust (202009745) Case 202009745 · Old Complaints Handling categories The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and … 1 Mar 2021 Maladministration English Rural Housing Association Limited (202006486) Case 202006486 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property. 27 Feb 2021 Maladministration Gentoo Group Limited (201813223) Case 201813223 The complaint is about the landlord’s request for the resident to carry out repair works to the property within two … 26 Feb 2021 Maladministration Guinness Housing Association Limited (202005343) Case 202005343 · Old Property Condition migrated-2025 The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s … 26 Feb 2021 Maladministration Hammersmith and Fulham Council (202003737) Case 202003737 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and … 26 Feb 2021 Maladministration Westminster City Council (202004695) Case 202004695 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced … 25 Feb 2021 Maladministration Hammersmith and Fulham Council (202005456) Case 202005456 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property. 23 Feb 2021 Maladministration Barnet Homes (202004063) Case 202004063 · Managing Relations The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct. 19 Feb 2021 Maladministration Grand Union Housing Group Limited (201913972) Case 201913972 · Case Review The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows … 18 Feb 2021 Maladministration Clarion Housing Association Limited (201906262) Case 201906262 · Old Property Condition categories The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation … 12 Feb 2021 Maladministration Notting Hill Genesis (201911186) Case 201911186 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water … 12 Feb 2021 Maladministration Southwark Council (202008684) Case 202008684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its … 10 Feb 2021 Maladministration Hyde Housing Association Limited (202001296) Case 202001296 · Old Health and Safety categories The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the … 10 Feb 2021 Maladministration The Riverside Group Limited (202001482) Case 202001482 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of … 8 Feb 2021 Maladministration Newlon Housing Trust (201912566) Case 201912566 · Managing Relations The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns … 8 Feb 2021 Maladministration St Mungo Community Housing Association (201910473) Case 201910473 · Managing Relations The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; …