Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Maladministration ×

Showing 2,594 of 16,595 decisions matching "limited"

Decisions

Most recent first
16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 16 May 2023 Maladministration Stonewater Limited (202206809) Case 202206809 · Managing Relations The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s … 15 May 2023 Maladministration Clarion Housing Association Limited (202115802) Case 202115802 · Managing Relations The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports … 15 May 2023 Maladministration One Vision Housing Limited (202124849) Case 202124849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 15 May 2023 Maladministration Wandle Housing Association Limited (202200819) Case 202200819 · Managing Relations The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202122257) Case 202122257 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint. 12 May 2023 Maladministration Network Homes Limited (202202443) Case 202202443 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property. 11 May 2023 Maladministration Paragon Asra Housing Limited (202200997) Case 202200997 · Managing Relations The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked … 11 May 2023 Maladministration Places for People Group Limited (202122425) Case 202122425 · Managing Relations The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for … 10 May 2023 Maladministration Clarion Housing Association Limited (202119747) Case 202119747 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the … 10 May 2023 Maladministration One Manchester Limited (202214383) Case 202214383 · Financial The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on … 10 May 2023 Maladministration The Guinness Partnership Limited (202218205) Case 202218205 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of … 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Clarion Housing Association Limited (202207114) Case 202207114 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 5 May 2023 Maladministration One Housing Group Limited (202112363) Case 202112363 · Financial This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping. 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she … 4 May 2023 Maladministration The Guinness Partnership Limited (202203414) Case 202203414 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reported blockages in the communal drain. 3 May 2023 Maladministration One Housing Group Limited (202211045) Case 202211045 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 2 May 2023 Maladministration Longhurst Group Limited (202207628) Case 202207628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof. 28 Apr 2023 Maladministration Bromford Housing Group Limited (202203141) Case 202203141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman … 28 Apr 2023 Maladministration ForHousing Limited (202208410) Case 202208410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation … 28 Apr 2023 Maladministration Hyde Housing Association Limited (202120154) Case 202120154 · Managing Relations The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint. 28 Apr 2023 Maladministration Onward Homes Limited (202121697) Case 202121697 · Managing Relations The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with … 28 Apr 2023 Maladministration Places for People Group Limited (202202414) Case 202202414 · Managing Relations The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s … 28 Apr 2023 Maladministration Southern Housing Group Limited (202206524) Case 202206524 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered … 28 Apr 2023 Maladministration The Guinness Partnership Limited (202117121) Case 202117121 · Old Complaints Handling categories REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Apr 2023 Maladministration Abri Group Limited (202119402) Case 202119402 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s … 27 Apr 2023 Maladministration LiveWest Homes Limited (202123970) Case 202123970 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance. 27 Apr 2023 Maladministration The Guinness Partnership Limited (202120378) Case 202120378 · Managing Relations The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; … 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 26 Apr 2023 Maladministration Network Homes Limited (202113831) Case 202113831 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation … 26 Apr 2023 Maladministration Onward Homes Limited (202101999) Case 202101999 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports about: Anti-social behaviour (ASB). The neighbour’s CCTV. Issues with … 25 Apr 2023 Maladministration Bromford Housing Association Limited (202114474) Case 202114474 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint … 25 Apr 2023 Maladministration One Housing Group Limited (202114995) Case 202114995 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of reports of water ingress. 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 24 Apr 2023 Maladministration Clarion Housing Association Limited (202111355) Case 202111355 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, … 24 Apr 2023 Maladministration Vivid Housing Limited (202209794) Case 202209794 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown … 22 Apr 2023 Maladministration Bolton at Home Limited (202214617) Case 202214617 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement. 21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 21 Apr 2023 Maladministration Sovereign Network Homes (202128502) Case 202128502 · Old Property Condition migrated-2025 REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Apr 2023 Maladministration Clarion Housing Association Limited (202119610) Case 202119610 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s … 20 Apr 2023 Maladministration Cobalt Housing Limited (202100866) Case 202100866 · Managing Relations The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint. 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 20 Apr 2023 Maladministration Nottingham City Homes Registered Provider Limited (202209952) Case 202209952 · Managing Relations REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating … 20 Apr 2023 Maladministration TBG Open Door Limited (202202133) Case 202202133 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property. 18 Apr 2023 Maladministration Places for People Group Limited (202118128) Case 202118128 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a number of repairs at the resident’s home.