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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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23 Sep 2021 Maladministration Leeds City Council (201914467) Case 201914467 · Managing Relations The resident complained about the landlord’s response to her complaint about the condition of the property when first let and … 22 Sep 2021 Maladministration Lambeth Council (201914310) Case 201914310 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on … 17 Sep 2021 Maladministration Home Group Limited (202016837) Case 202016837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s … 16 Sep 2021 Maladministration Islington Council (202015622) Case 202015622 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response … 6 Sep 2021 Maladministration Camden Council (202011960) Case 202011960 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground … 6 Sep 2021 Maladministration Settle Group (202101656) Case 202101656 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of reports of damp and mould at the property. 1 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202011840) Case 202011840 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs … 31 Aug 2021 Maladministration Brent Council (202013798) Case 202013798 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property. 23 Aug 2021 Maladministration Hyde Housing Association Limited (202100704) Case 202100704 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property. 20 Aug 2021 Maladministration London & Quadrant Housing Trust (202007527) Case 202007527 · Managing Relations The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the … 19 Aug 2021 Maladministration Brent Council (201811888) Case 201811888 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from … 19 Aug 2021 Maladministration Lambeth Council (202104328) Case 202104328 · Local Authority / ALMO or TMO The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The … 18 Aug 2021 Maladministration Christian Action (Enfield) Housing Association Limited (202103069) Case 202103069 · Estate Management The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works … 12 Aug 2021 Maladministration Southwark Council (202013386) Case 202013386 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property … 11 Aug 2021 Maladministration Ongo Homes Limited (202104050) Case 202104050 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is … 9 Aug 2021 Maladministration Birmingham City Council (202006454) Case 202006454 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related … 9 Aug 2021 Maladministration Harlow District Council (202011433) Case 202011433 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling. 9 Aug 2021 Maladministration Wigan Metropolitan Borough Council (201906755) Case 201906755 · Financial This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. … 6 Aug 2021 Maladministration Hammersmith and Fulham Council (202100618) Case 202100618 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property. 4 Aug 2021 Maladministration Islington Council (202012886) Case 202012886 · Managing Relations The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The … 2 Aug 2021 Maladministration The Guinness Partnership Limited (202015899) Case 202015899 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety check at the property. 30 Jul 2021 Maladministration Leeds City Council (202102741) Case 202102741 · Local Authority / ALMO or TMO The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the … 30 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202009961) Case 202009961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot … 30 Jul 2021 Maladministration Metropolitan Thames Valley Housing (202015908) Case 202015908 · Managing Relations The complaint is about the landlord’s handling of repairs to resolve damp and mould issues in the resident’s property. The … 30 Jul 2021 Maladministration Southern Housing Group Limited (202010169) Case 202010169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property. 27 Jul 2021 Maladministration Clarion Housing Association Limited (202000015) Case 202000015 · Managing Relations The complaint is about the landlord’s response to the resident’s report of water contamination at the property. 27 Jul 2021 Maladministration South Tyneside Housing Ventures Trust Limited (202012516) Case 202012516 · Estate Management The complaint is about the standard of cleaning carried out at the property. 26 Jul 2021 Maladministration Greenwich Council (202006184) Case 202006184 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an odour in his property. 23 Jul 2021 Maladministration Peabody Trust (202009412) Case 202009412 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property. 21 Jul 2021 Maladministration Havering Council (202008258) Case 202008258 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered … 20 Jul 2021 Maladministration Croydon Council (201910960) Case 201910960 · Managing Relations The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; … 19 Jul 2021 Maladministration Tower Hamlets Council (202010991) Case 202010991 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling. 16 Jul 2021 Maladministration Birmingham City Council (202013007) Case 202013007 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property. 14 Jul 2021 Maladministration One Housing Group Limited (202013584) Case 202013584 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following a leak into her property. 13 Jul 2021 Maladministration London & Quadrant Housing Trust (202007908) Case 202007908 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the … 6 Jul 2021 Maladministration Midland Heart Limited (202013704) Case 202013704 · Estate Management The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated … 2 Jul 2021 Maladministration Places for People Homes Limited (201906836) Case 201906836 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works. 30 Jun 2021 Maladministration Inquilab Housing Association Limited (202000804) Case 202000804 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 24 Jun 2021 Maladministration Jigsaw Homes Tameside (202000469) Case 202000469 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property. 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 16 Jun 2021 Maladministration Stonewater Limited (202011072) Case 202011072 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the … 14 Jun 2021 Maladministration The Cambridge Housing Society Limited (202010357) Case 202010357 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling 11 Jun 2021 Maladministration MHS Homes Ltd (202002094) Case 202002094 · Voluntary The complaint is about the landlord’s response to the resident’s reports of rodents in her property. 8 Jun 2021 Maladministration Sanctuary Housing Association (202006890) Case 202006890 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to allow the resident to purchase the property. 7 Jun 2021 Maladministration Islington Council (202003808) Case 202003808 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the … 2 Jun 2021 Maladministration Notting Hill Genesis (202002556) Case 202002556 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her … 28 May 2021 Maladministration Hammersmith and Fulham Council (202009410) Case 202009410 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated … 25 May 2021 Maladministration Southwark Council (202011769) Case 202011769 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property …