Clarion Housing Association Limited (202126704)
This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Places for People Group Limited (202306033)
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Rochdale Boroughwide Housing Limited (202208779)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB).
Sovereign Network Homes (202217762)
REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202221583)
The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling.
East End Homes Limited (202014929)
The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.
Torus62 Limited (202220330)
The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.
Southern Housing Group Limited (202224516)
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
Sovereign Housing Association Limited (202104971)
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Paragon Asra Housing Limited (202216612)
The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right.
Eastlight Community Homes Limited (202215689)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Bromford Housing Group Limited (202213839)
The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.
Incommunities Limited (202226652)
The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire scheme.
Connect Housing Association Limited (202205230)
The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202119238)
The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint.
Paragon Asra Housing Limited (202213676)
The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication.
Torus62 Limited (202224234)
The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould.
A2Dominion Housing Group Limited (202209837)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.
Longhurst Group Limited (202209756)
The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.
Places for People Group Limited (202206249)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Aster Group Limited (202204915)
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202116549)
The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in damp and mould. The associated complaint
Paragon Asra Housing Limited (202204736)
The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire safety concerns; The associated complaint.
Clarion Housing Association Limited (202218930)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
GreenSquare Group Limited (202210565)
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.
Rooftop Housing Association Limited (202203134)
The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Shepherds Bush Housing Association Limited (202124434)
The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s reports concerning repairs to the fire doors. The resident’s reports concerning the lack of consultation under Section 20 of the Landlord and Tenant Act 1985, and the standard of Automatic …
Abri Group Limited (202218106)
The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space.
Clarion Housing Association Limited (202122885)
The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property.
Guinness Housing Association Limited (202207927)
The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a neighbouring property.
Hyde Housing Association Limited (202204816)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.
Platform Housing Group Limited (202218151)
The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.
Christian Action (Enfield) Housing Association Limited (202211405)
The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
Clarion Housing Association Limited (202122599)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.
GreenSquareAccord Limited (202006337)
REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]
One Manchester Limited (202216041)
The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.
Trent & Dove Housing Limited (202204417)
The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The landlord’s record keeping.
Onward Homes Limited (202122213)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202127784)
The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme.
Hyde Housing Association Limited (202126628)
REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Bromsgrove District Housing Trust Limited (202200932)
The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of the kitchen at the property.
Clarion Housing Association Limited (202127738)
The complaint is about the landlord’s response to the resident’s request for information about his service charges and its handling of the associated complaint.
Homes Plus Limited (202125979)
The complaint is about the landlord’s handling of remedial works to the roof following reports of damp and mould.
Swan Housing Association Limited (202221979)
The complaint is about: The landlord’s handling of an interruption to the resident’s gas supply. The associated compensation request. Staff conduct.
Paragon Asra Housing Limited (202200356)
The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The amount of redress offered by the landlord. The report has also considered: The landlord’s complaints handling. The record keeping.
Gentoo Group Limited (202218794)
The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of its regeneration scheme.
Clarion Housing Association Limited (202211593)
The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also considered the landlord’s: complaint handling. record keeping.
The Guinness Partnership Limited (202211533)
The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death.
Home Group Limited (202221234)
The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.
Wandle Housing Association Limited (202219681)
The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in the walls of the property. Request for a permanent decant.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)