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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 3 Jun 2023 Maladministration The Riverside Group Limited (202121237) Case 202121237 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due … 2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 1 Jun 2023 Maladministration Accent Housing Limited (202213385) Case 202213385 · Managing Relations The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint. 1 Jun 2023 Maladministration Guinness Housing Association Limited (202102203) Case 202102203 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling. 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 Maladministration ForHousing Limited (202202552) Case 202202552 · Financial The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 Maladministration Longhurst Group Limited (202116910) Case 202116910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls. 31 May 2023 Maladministration Longhurst Group Limited (202215002) Case 202215002 · Estate Management The complaint is about the landlord's handling of repairs to the lighting in the communal car park. 31 May 2023 Maladministration Paragon Asra Housing Limited (202212140) Case 202212140 · Old Property Condition migrated-2025 REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Maladministration Southern Housing Group Limited (202017061) Case 202017061 · Managing Relations The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the … 31 May 2023 Maladministration Southern Housing Group Limited (202118678) Case 202118678 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 31 May 2023 Maladministration The Guinness Partnership Limited (202121165) Case 202121165 · Managing Relations The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 31 May 2023 Maladministration Your Housing Limited (202122707) Case 202122707 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service … 30 May 2023 Maladministration LiveWest Homes Limited (202206130) Case 202206130 · Managing Relations REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 May 2023 Maladministration Clarion Housing Association Limited (202016918) Case 202016918 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports … 26 May 2023 Maladministration Orbit Group Limited (202012937) Case 202012937 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated … 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 26 May 2023 Maladministration Vivid Housing Limited (202119844) Case 202119844 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Maladministration Nottingham City Homes Registered Provider Limited (202128079) Case 202128079 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 25 May 2023 Maladministration Southern Housing Group Limited (202114779) Case 202114779 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Maladministration Southern Housing Group Limited (202200360) Case 202200360 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property. 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating … 24 May 2023 Maladministration Sovereign Housing Association Limited (202212845) Case 202212845 · Estate Management The complaint is about the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint. 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 19 May 2023 Maladministration Clarion Housing Association Limited (202126537) Case 202126537 · Managing Relations The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal … 19 May 2023 Maladministration EMH Housing and Regeneration Limited (202200274) Case 202200274 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of heating and hot water loss. 19 May 2023 Maladministration Home Group Limited (202123612) Case 202123612 · Managing Relations This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s … 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 19 May 2023 Maladministration Sovereign Housing Association Limited (202201859) Case 202201859 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. … 18 May 2023 Maladministration Hyde Housing Association Limited (202109988) Case 202109988 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 18 May 2023 Maladministration Swan Housing Association Limited (202205072) Case 202205072 · Managing Relations The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the … 17 May 2023 Maladministration Beyond Housing Limited (202127743) Case 202127743 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move … 17 May 2023 Maladministration Gateway Housing Association Limited (202112753) Case 202112753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports … 17 May 2023 Maladministration Home Group Limited (202103327) Case 202103327 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint. 17 May 2023 Maladministration Longhurst Group Limited (202121508) Case 202121508 · Information and data management This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation … 17 May 2023 Maladministration Southern Housing Group Limited (202120753) Case 202120753 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.