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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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31 Mar 2025 Maladministration Castle Point Borough Council (202403123) Case 202403123 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property. 31 Mar 2025 Maladministration Cheltenham Borough Homes Limited (202222578) Case 202222578 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202231118) Case 202231118 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal door. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202309690) Case 202309690 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated … 31 Mar 2025 Maladministration Clarion Housing Association Limited (202317177) Case 202317177 · Information and data management The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with … 31 Mar 2025 Maladministration Golding Homes Limited (202410615) Case 202410615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has … 31 Mar 2025 Maladministration Great Places Housing Association (202318060) Case 202318060 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint. 31 Mar 2025 Maladministration Lewes District Council (202341266) Case 202341266 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the … 31 Mar 2025 Maladministration London Borough of Barking and Dagenham (202216208) Case 202216208 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 Maladministration London Borough of Hammersmith and Fulham (202313990) Case 202313990 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks … 31 Mar 2025 Maladministration London Borough of Lambeth (202322315) Case 202322315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint. 31 Mar 2025 Maladministration London Borough of Waltham Forest (202405702) Case 202405702 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (202325383) Case 202325383 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202331777) Case 202331777 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416766) Case 202416766 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419554) Case 202419554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419855) Case 202419855 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated … 31 Mar 2025 Maladministration Milton Keynes City Council (202315355) Case 202315355 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint. 31 Mar 2025 Maladministration Paragon Asra Housing Limited (202328053) Case 202328053 · Financial The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202218975) Case 202218975 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint. 31 Mar 2025 Maladministration Peabody Trust (202312236) Case 202312236 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202325915) Case 202325915 · Old Estate Management categories The complaint is about the landlord’s handling of a rat infestation. 31 Mar 2025 Maladministration Peabody Trust (202417674) Case 202417674 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos … 31 Mar 2025 Maladministration Sanctuary Housing Association (202404585) Case 202404585 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows … 31 Mar 2025 Maladministration Southern Housing (202310835) Case 202310835 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated … 31 Mar 2025 Maladministration Southway Housing Trust (Manchester) Limited (202306190) Case 202306190 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman … 31 Mar 2025 Maladministration Sovereign Network Homes (202321413) Case 202321413 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the front of the building. 31 Mar 2025 Maladministration The Pioneer Housing and Community Group Limited (202325992) Case 202325992 · Old Complaints Handling categories The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint … 31 Mar 2025 Maladministration Thurrock Council (202323745) Case 202323745 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint. 31 Mar 2025 Maladministration Watford Community Housing Trust (202205875) Case 202205875 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also … 31 Mar 2025 Maladministration Westminster City Council (202322487) Case 202322487 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Mar 2025 Maladministration Bromford Housing Group Limited (202314976) Case 202314976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has … 28 Mar 2025 Maladministration Camden Council (202322732) Case 202322732 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair. 28 Mar 2025 Maladministration Charnwood Borough Council (202229093) Case 202229093 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal … 28 Mar 2025 Maladministration City of London Corporation (202322236) Case 202322236 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the … 28 Mar 2025 Maladministration East Midlands Housing Group Limited (202402459) Case 202402459 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. … 28 Mar 2025 Maladministration Estuary Housing Association Limited (202308323) Case 202308323 · Old Complaints Handling categories The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Maladministration Home Group Limited (202325031) Case 202325031 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring. 28 Mar 2025 Maladministration Irwell Valley Housing Association Limited (202318832) Case 202318832 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. … 28 Mar 2025 Maladministration Lodge Lane East Co-operative Housing Limited (202400559) Case 202400559 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling. 28 Mar 2025 Maladministration London Borough of Camden Council (202317178) Case 202317178 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint. 28 Mar 2025 Maladministration London Borough of Camden Council (202322440) Case 202322440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Maladministration London Borough of Hackney (202318351) Case 202318351 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s various repairs. 28 Mar 2025 Maladministration London Borough of Islington (202234917) Case 202234917 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling. 28 Mar 2025 Maladministration London Borough of Lewisham (202315835) Case 202315835 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. …