Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

Most recent first
30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Maladministration Karbon Homes Limited (202330910) Case 202330910 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint. 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 Maladministration Sanctuary Housing Association (202428174) Case 202428174 · Estate Management The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints. 30 Sep 2025 Maladministration Sanctuary Housing Association (202429025) Case 202429025 · Managing Relations The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have … 30 Sep 2025 Maladministration Southern Housing (202342145) Case 202342145 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the … 30 Sep 2025 Maladministration Stonewater Limited (202334196) Case 202334196 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from … 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at … 30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Maladministration East End Homes Limited (202435034) Case 202435034 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint. 29 Sep 2025 Maladministration ForHousing Limited (202445239) Case 202445239 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of rats at her property. 29 Sep 2025 Maladministration London Borough of Lambeth (202500713) Case 202500713 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. … 29 Sep 2025 Maladministration London Borough of Wandsworth (202337234) Case 202337234 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202422867) Case 202422867 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing … 29 Sep 2025 Maladministration Northumberland County Council (202448418) Case 202448418 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint. 29 Sep 2025 Maladministration Sanctuary Housing Association (202450951) Case 202450951 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman … 29 Sep 2025 Maladministration Southern Housing (202404075) Case 202404075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202502432) Case 202502432 · Managing Relations The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered … 26 Sep 2025 Maladministration North Tyneside Council (202406712) Case 202406712 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of damp in the property. Complaint handling. 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak … 25 Sep 2025 Maladministration Midland Heart Limited (202316809) Case 202316809 · Managing Relations This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 Maladministration Halton Housing (202431709) Case 202431709 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Lewisham (202408476) Case 202408476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the … 24 Sep 2025 Maladministration The Industrial Dwellings Society (1885) Limited (202342019) Case 202342019 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property. 24 Sep 2025 Maladministration Waverley Borough Council (202332453) Case 202332453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman … 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling. 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202340986) Case 202340986 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation … 22 Sep 2025 Maladministration Leeds City Council (202450473) Case 202450473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202421083) Case 202421083 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has … 19 Sep 2025 Maladministration Sovereign Network Group (202449999) Case 202449999 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. … 18 Sep 2025 Maladministration Housing Solutions (202414087) Case 202414087 · Managing Relations The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of … 18 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202405556) Case 202405556 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property. 18 Sep 2025 Maladministration One Vision Housing Limited (202437467) Case 202437467 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at … 18 Sep 2025 Maladministration Origin Housing Limited (202445269) Case 202445269 · Responsive repairs/activity The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from … 18 Sep 2025 Maladministration South Tyneside Council (202424803) Case 202424803 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 15 Sep 2025 Maladministration City of Westminster Council (202422404) Case 202422404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.