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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "november" × Outcome: Maladministration ×

Showing 178 of 16,595 decisions matching "november"

Decisions

Most recent first
11 Nov 2025 Maladministration London Borough of Tower Hamlets (202403067) Case 202403067 · Estate Management Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 11 Nov 2025 Maladministration One Housing Group Limited (202326006) Case 202326006 · Managing Relations Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 10 Nov 2025 Maladministration Peabody Trust (202315057) Case 202315057 · Managing Relations Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November … 10 Nov 2025 Maladministration The Riverside Group Limited (202409660) Case 202409660 · Managing Relations Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Maladministration Home Group Limited (202220095) Case 202220095 · ASB/Abuse/Nuisance Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Maladministration London Borough of Lambeth (202410952) Case 202410952 · Local Authority / ALMO or TMO Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 … 7 Nov 2025 Maladministration London Borough of Lambeth (202428095) Case 202428095 · Local Authority / ALMO or TMO Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Nov 2025 Maladministration Bromsgrove District Housing Trust Limited (202447551) Case 202447551 · Responsive repairs/activity Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy … 6 Nov 2025 Maladministration East End Homes Limited (202316016) Case 202316016 · Managing Relations Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Maladministration ForHousing Limited (202405013) Case 202405013 · Managing Relations Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Notting Hill Genesis (202345691) Case 202345691 · Financial Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 … 6 Nov 2025 Maladministration One Housing Group Limited (202427768) Case 202427768 · Managing Relations Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Maladministration Southern Housing (202424775) Case 202424775 · Managing Relations Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 5 Nov 2025 Maladministration London Borough of Lambeth (202452181) Case 202452181 · Local Authority / ALMO or TMO Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Nov 2025 Maladministration One Housing Group Limited (202336475) Case 202336475 · Old Property Condition categories Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202441018) Case 202441018 · Local Authority / ALMO or TMO Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 18 Dec 2024 Maladministration Lambeth Council (202338474) Case 202338474 · ASB/Abuse/Nuisance REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Nov 2024 Maladministration Haringey London Borough Council (202204866) Case 202204866 · Local Authority / ALMO or TMO REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Nov 2024 Maladministration Cambridge City Council (202337027) Case 202337027 · ASB/Abuse/Nuisance REPORT COMPLAINT 202337027 Cambridge City Council 8 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Jul 2024 Maladministration Sovereign Network Homes (202300111) Case 202300111 · Managing Relations The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and … 29 May 2024 Maladministration London Borough of Brent (202234539) Case 202234539 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. … 29 Nov 2023 Maladministration Optivo (now Southern Housing) (202127594) Case 202127594 · Moving/Buying/Selling Home REPORT COMPLAINT 202127594 Optivo (now Southern Housing) 29 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Nov 2023 Maladministration Wandle Housing Association Limited (202223139) Case 202223139 · Old Property Condition migrated-2025 REPORT COMPLAINT 202223139 Wandle Housing Association Limited 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Nov 2023 Maladministration GreenSquareAccord Limited (202214873) Case 202214873 · Managing Relations REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Nov 2022 Maladministration London Borough of Hackney (202114761) Case 202114761 · Old Property Condition migrated-2025 REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 Jul 2022 Maladministration Hammersmith and Fulham Council (202127040) Case 202127040 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial … 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and …