Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "december" × Outcome: Maladministration ×

Showing 160 of 16,595 decisions matching "december"

Decisions

Most recent first

15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 12 Aug 2021 Maladministration Southwark Council (202013386) Case 202013386 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property … 23 Dec 2020 Maladministration Southern Housing Group Limited (201912882) Case 201912882 REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Dec 2020 Maladministration Peabody Trust (201914735) Case 201914735 · Old Complaints Handling categories REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 7 Dec 2020 Maladministration East Devon District Council (201912937) Case 201912937 · Old Property Condition migrated-2025 REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Dec 2020 Maladministration Lambeth Council (202004208) Case 202004208 REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Dec 2020 Maladministration Bromford Housing Association Limited (201914576) Case 201914576 REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2019 Maladministration A2Dominion Housing Group Limited (201805079) Case 201805079 · Old Charges categories REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …