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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 29 Sep 2025 Maladministration Bristol City Council (202331720) Case 202331720 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling. 29 Sep 2025 Maladministration Northumberland County Council (202448418) Case 202448418 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint. 29 Sep 2025 Maladministration Southwark Council (202347068) Case 202347068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Maladministration North Tyneside Council (202406712) Case 202406712 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of damp in the property. Complaint handling. 25 Sep 2025 Maladministration Birmingham City Council (202337963) Case 202337963 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 24 Sep 2025 Maladministration Birmingham City Council (202419409) Case 202419409 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint. 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Havering Council (202328972) Case 202328972 · Local Authority / ALMO or TMO REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and … 24 Sep 2025 Maladministration Waverley Borough Council (202332453) Case 202332453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman … 23 Sep 2025 Maladministration London Borough of Camden Council (202347174) Case 202347174 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s … 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint … 23 Sep 2025 Maladministration Southwark Council (202340597) Case 202340597 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related … 22 Sep 2025 Maladministration Bury Metropolitan Borough Council (202338362) Case 202338362 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about … 22 Sep 2025 Maladministration Leeds City Council (202450473) Case 202450473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property. 22 Sep 2025 Maladministration Luton Borough Council (202342309) Case 202342309 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have … 19 Sep 2025 Maladministration London Borough of Camden Council (202412754) Case 202412754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the … 19 Sep 2025 Maladministration Mid Suffolk District Council (202445120) Case 202445120 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the … 18 Sep 2025 Maladministration South Tyneside Council (202424803) Case 202424803 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 15 Sep 2025 Maladministration City of Westminster Council (202422404) Case 202422404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The … 12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 11 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202417205) Case 202417205 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom. 9 Sep 2025 Maladministration Luton Borough Council (202331379) Case 202331379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated … 9 Sep 2025 Maladministration North Yorkshire Council (202343463) Case 202343463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in … 9 Sep 2025 Maladministration Southwark Council (202415210) Case 202415210 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 9 Sep 2025 Maladministration West Northamptonshire Council (202336643) Case 202336643 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint. 8 Sep 2025 Maladministration Manchester City Council (202449412) Case 202449412 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould … 8 Sep 2025 Maladministration Southwark Council (202416413) Case 202416413 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman … 8 Sep 2025 Maladministration Southwark Council (202421325) Case 202421325 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint. 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Maladministration Lewes District Council (202413170) Case 202413170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration Nottingham City Council (202420013) Case 202420013 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have … 4 Sep 2025 Maladministration Birmingham City Council (202346417) Case 202346417 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint. 4 Sep 2025 Maladministration City of York Council (202324420) Case 202324420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint. 3 Sep 2025 Maladministration Leicester City Council (202429843) Case 202429843 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of noise nuisance. 3 Sep 2025 Maladministration Somerset Council (202339598) Case 202339598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home. 29 Aug 2025 Maladministration Adur District Council (202443324) Case 202443324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered … 29 Aug 2025 Maladministration Great Yarmouth Borough Council (202428969) Case 202428969 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air … 29 Aug 2025 Maladministration Manchester City Council (202420395) Case 202420395 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal boiler. 29 Aug 2025 Maladministration Thurrock Council (202446786) Case 202446786 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property. 28 Aug 2025 Maladministration City of Westminster Council (202442543) Case 202442543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint. 28 Aug 2025 Maladministration Norwich City Council (202433623) Case 202433623 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB). 28 Aug 2025 Maladministration West Northamptonshire Council (202440607) Case 202440607 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The … 27 Aug 2025 Maladministration Birmingham City Council (202431353) Case 202431353 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. … 27 Aug 2025 Maladministration Bristol City Council (202421459) Case 202421459 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. … 27 Aug 2025 Maladministration Bristol City Council (202440707) Case 202440707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to … 27 Aug 2025 Maladministration Leicester City Council (202309827) Case 202309827 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including …