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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Metropolitan Thames Valley Housing (MTV)" × Outcome: Maladministration ×

Showing 167 of 18,103 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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Metropolitan Thames Valley Housing (MTV) (202120807)

18 Jul 2023 Case 202120807 Maladministration Information and data management

The resident complains about the landlord’s response to her request for an assistance dog; The landlord’s handling of the associated complaint; The landlord’s record keeping.

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Metropolitan Thames Valley Housing (MTV) (202216921)

18 Jul 2023 Case 202216921 Maladministration Managing Relations

REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

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Metropolitan Thames Valley Housing (MTV) (202117191)

7 Jul 2023 Case 202117191 Maladministration Financial

REPORT COMPLAINT 202117191 Metropolitan Thames Valley Housing 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

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Metropolitan Thames Valley Housing (MTV) (202208539)

7 Jul 2023 Case 202208539 Maladministration Health and Safety (inc. building safety)

This complaint is about the landlord’s: Response to requests for an External Wall System (EWS1) form. Complaint handling.

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Metropolitan Thames Valley Housing (MTV) (202115696)

30 Jun 2023 Case 202115696 Maladministration Managing Relations

The complaint is about the landlord’s handling of: toilet repairs including the standard of works and missed appointments. bathroom repairs including the standard of works and missed appointments. the resident’s reports concerning heating loss from the windows and door. the complaint and its level of communication.

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Metropolitan Thames Valley Housing (MTV) (202207349)

29 Jun 2023 Case 202207349 Maladministration Managing Relations

The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of damp and mould forming and their request for a decant. The associated complaint.

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Metropolitan Thames Valley Housing (MTV) (202120675)

28 Jun 2023 Case 202120675 Maladministration Estate Management

The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. The Ombudsman has also assessed the landlord’s: Complaint handling. Record keeping.

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Metropolitan Thames Valley Housing (MTV) (202212130)

6 Jun 2023 Case 202212130 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s: Reports of damage caused by a leak. Associated complaints.

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Metropolitan Thames Valley Housing (MTV) (202213899)

6 Jun 2023 Case 202213899 Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202213899 Metropolitan Thames Valley Housing 6 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202208487)

31 May 2023 Case 202208487 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint.

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Metropolitan Thames Valley Housing (MTV) (202216914)

26 May 2023 Case 202216914 Maladministration Financial

The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.

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Metropolitan Thames Valley Housing (MTV) (202211458)

11 May 2023 Case 202211458 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s noise reports.

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Metropolitan Thames Valley Housing (MTV) (202208265)

5 May 2023 Case 202208265 Maladministration Managing Relations

The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling.

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Metropolitan Thames Valley Housing (MTV) (202212022)

27 Apr 2023 Case 202212022 Maladministration Financial

The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202210442)

27 Mar 2023 Case 202210442 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord's handling of the resident’s reports of broken glass in her garden.

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Metropolitan Thames Valley Housing (MTV) (202014172)

16 Mar 2023 Case 202014172 Maladministration Managing Relations

REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)