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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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22 Dec 2021 Maladministration Optivo (202100001) Case 202100001 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to sell her share in the property. 22 Dec 2021 Maladministration Poplar Housing And Regeneration Community Association Limited (202100940) Case 202100940 · Managing Relations The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay … 17 Dec 2021 Maladministration Birmingham City Council (202013786) Case 202013786 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of repairs to her property. 17 Dec 2021 Maladministration Hexagon Housing Association Limited (202101844) Case 202101844 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above. 17 Dec 2021 Maladministration Notting Hill Genesis (202101988) Case 202101988 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her … 16 Dec 2021 Maladministration Calico Homes Limited (202009798) Case 202009798 · Financial The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation … 16 Dec 2021 Maladministration Clarion Housing Association Limited (202107827) Case 202107827 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed … 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 15 Dec 2021 Maladministration Hyde Housing Association Limited (202103219) Case 202103219 · Managing Relations The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. … 14 Dec 2021 Maladministration Tendring District Council (202101347) Case 202101347 · Managing Relations The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s … 9 Dec 2021 Maladministration Vivid Housing Limited (202010013) Case 202010013 · Old Property Condition migrated-2025 The resident complains about how the landlord responded to her reports of damp and mould in the property. 6 Dec 2021 Maladministration Birmingham City Council (202010756) Case 202010756 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the … 2 Dec 2021 Maladministration London & Quadrant Housing Trust (201916023) Case 201916023 · Managing Relations The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the … 2 Dec 2021 Maladministration Welwyn Hatfield Borough Council (202003333) Case 202003333 · Managing Relations The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the … 30 Nov 2021 Maladministration Hackney Council (202005813) Case 202005813 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs in the property. 30 Nov 2021 Maladministration Onward Homes Limited (202014307) Case 202014307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. 30 Nov 2021 Maladministration Shepherds Bush Housing Association Limited (202004086) Case 202004086 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to various repairs at the property. 25 Nov 2021 Maladministration Leicester City Council (201909564) Case 201909564 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of a number of repairs at the property. 24 Nov 2021 Maladministration Lambeth Council (202006404) Case 202006404 · Information and data management The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her … 24 Nov 2021 Maladministration Lambeth Council (202007286) Case 202007286 · Information and data management The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of … 24 Nov 2021 Maladministration Lambeth Council (202104783) Case 202104783 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property. 24 Nov 2021 Maladministration Newlon Housing Trust (202000770) Case 202000770 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 23 Nov 2021 Maladministration Onward Homes Limited (202100742) Case 202100742 · Managing Relations The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. … 23 Nov 2021 Maladministration Paragon Asra Housing Limited (202002651) Case 202002651 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive … 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 18 Nov 2021 Maladministration Newlon Housing Trust (202016860) Case 202016860 · Managing Relations The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation … 17 Nov 2021 Maladministration Sanctuary Housing Association (202012638) Case 202012638 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman … 17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 11 Nov 2021 Maladministration Westminster City Council (202108189) Case 202108189 · Managing Relations The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. … 9 Nov 2021 Maladministration Leeds City Council (202007388) Case 202007388 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs at the property. 5 Nov 2021 Maladministration Birmingham City Council (202011553) Case 202011553 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the … 5 Nov 2021 Maladministration Thrive Homes Limited (202102346) Case 202102346 · Estate Management The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the … 3 Nov 2021 Maladministration Southwark Council (202017488) Case 202017488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to ongoing mould and damp issues at the property. 27 Oct 2021 Maladministration Metropolitan Thames Valley Housing (201903124) Case 201903124 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling. 21 Oct 2021 Maladministration Stafford & Rural Homes (202009884) Case 202009884 · Managing Relations The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint … 20 Oct 2021 Maladministration Havering Council (202101048) Case 202101048 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s … 20 Oct 2021 Maladministration Sovereign Living Limited (202102355) Case 202102355 · Managing Relations The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint … 19 Oct 2021 Maladministration Bassetlaw District Council (202011591) Case 202011591 · Financial The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response … 19 Oct 2021 Maladministration Whitefriars Housing Group Limited (202004594) Case 202004594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s … 14 Oct 2021 Maladministration Torus62 Limited (202105491) Case 202105491 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property. 8 Oct 2021 Maladministration Abri Group Limited (202003525) Case 202003525 · Old Property Condition migrated-2025 The complaint is about how the landlord has handled repairs to the drainage at the resident’s property. 7 Oct 2021 Maladministration Lambeth Council (201907737) Case 201907737 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling … 5 Oct 2021 Maladministration Hyde Housing Association Limited (202012954) Case 202012954 · Managing Relations The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her … 30 Sep 2021 Maladministration Plus Dane Housing Limited (202102052) Case 202102052 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External … 30 Sep 2021 Maladministration Stockport Homes Limited (202000437) Case 202000437 · Managing Relations The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should … 29 Sep 2021 Maladministration Sovereign Living Limited (202008903) Case 202008903 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs at the property. 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 27 Sep 2021 Maladministration Haringey Council (202007715) Case 202007715 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs … 27 Sep 2021 Maladministration Trafford Housing Trust Limited (202015189) Case 202015189 · Estate Management The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.