Ocean Housing Limited (202112011)
The complaint is about the landlord’s: Response to the resident’s reports concerning anti-social behaviour, harassment, and threatening behaviour. Handling of a request for a management move. Complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Raven Housing Trust Limited (202215832)
The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling.
Swan Housing Association Limited (202210236)
The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the pigeon proofing of the balcony and a broken vent in the bathroom. The landlord’s handling of the resident’s complaint.
Sovereign Housing Association Limited (202209778)
The complaint is about the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has also considered the landlord’s complaint handling.
Tuntum Housing Association Limited (202119295)
The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs and other matters relevant to the process; associated complaints.
Clarion Housing Association Limited (202211672)
The complaint is about: The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s handling of the residents request to be transferred to another property. This Service has chosen to investigate the landlord’s complaint handling.
Richmond Housing Partnership Limited (202114683)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). This investigation also considers the landlord’s complaint handling.
Torus62 Limited (202234170)
The complaint is about the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective stairlift.
Aster Group Limited (202221546)
The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s reports of damp and mould. This service has also considered the landlord’s handling of the associated complaint.
ForHousing Limited (202118101)
The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling.
GreenSquareAccord Limited (202124467)
The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling.
Platform Housing Group Limited (202127655)
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and a refund of fees and charges following the surrender of his lease. The associated complaint.
Midland Heart Limited (202212883)
The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a gate. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202218187)
The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance.
The Guinness Partnership Limited (202122236)
The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints handling.
The Guinness Partnership Limited (202225242)
The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate the complaint.
East Midlands Housing Group Limited (202116351)
The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ (RTB) process.
Longhurst Group Limited (202223518)
The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak.
Wandle Housing Association Limited (202105513)
The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and the associated internal damage. Handling of the formal complaint in relation to the above mentioned matters.
Livin Housing Limited (202225907)
The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the resident; and his associated complaint.
Orbit Group Limited (202219418)
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: complaint handling; and record keeping.
Places for People Group Limited (202217519)
The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated the landlord’s record keeping and complaint handling.
The Guinness Partnership Limited (202214534)
The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling.
Stonewater Limited (202121185)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, including exterior and interior lighting, locks to the utility cupboard doors, and a repair to the external front door, being charged for through service charges. Reports concerning inadequate grounds maintenance …
Torus62 Limited (202232046)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage to the resident’s personal belongings.
One Housing Group Limited (202218052)
The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of the building. Associated complaint.
Clarion Housing Association Limited (202224159)
The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the cistern; the chipped sink and bath; the broken gate; damp and mould; the skirting board; and the subsequent complaint.
Midland Heart Limited (202214585)
The complaint is about the redress offered by the landlord following a refund of service charges.
Torus62 Limited (202204805)
The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including damp and mould in the upstairs of the property, leaks, and cracks in the plaster; and the subsequent complaint.
Clarion Housing Association Limited (202207945)
This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident into temporary accommodation. Reports of pigeons nesting and defecating on the property. Reports of a neighbour’s overgrown garden. The resident’s concerns regarding an external boundary wall. The associated complaint.
Gloucester City Homes Limited (202219320)
The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The removal of asbestos at the property.
Hightown Housing Association Limited (202009996)
The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202115521)
The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint.
Orbit Group Limited (202207994)
The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the property above.
Southern Housing Group Limited (202216750)
This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building and the associated communication.
Curo Places Limited (202207832)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to missed and cancelled appointments. Knowledge and information management. Complaints handling.
‘Johnnie’ Johnson Housing Trust Limited (202124750)
The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services in communal areas. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202110732)
The complaint is about: The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of communal cleaning and maintenance. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202126806)
The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated complaint. Resident’s request for a transfer.
Southern Housing Group Limited (202205336)
The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. The related complaint.
The Guinness Partnership Limited (202211167)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202212457)
The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint handling.
The Riverside Group Limited (202108674)
The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s complaint handling.
A2Dominion Housing Group Limited (202106413)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.
Orbit Group Limited (202125373)
The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property.
Origin Housing Limited (202202128)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling.
Platform Housing Group Limited (202124325)
The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The landlord’s handling of: Reports of damp and mould in the property and the communal area. Concerns raised by the resident about ventilation in the property. …
Wandle Housing Association Limited (202211862)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
One Vision Housing Limited (202205703)
The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.
The Riverside Group Limited (202208731)
The complaint is about how the landlord handled repairs to the resident’s toilet.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)