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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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11 Apr 2025 Maladministration Kirklees Metropolitan Borough Council (202324759) Case 202324759 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s … 11 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202335707) Case 202335707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also … 11 Apr 2025 Maladministration Northamptonshire Rural Housing Association Limited (202336828) Case 202336828 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for a boiler repair. 11 Apr 2025 Maladministration Orbit Housing Association Limited (202313975) Case 202313975 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint. 11 Apr 2025 Maladministration Sanctuary Housing Association (202311609) Case 202311609 · Managing Relations The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint. 11 Apr 2025 Maladministration Southern Housing (202317260) Case 202317260 · ASB/Abuse/Nuisance REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Apr 2025 Maladministration Southern Housing (202436215) Case 202436215 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has … 11 Apr 2025 Maladministration Tower Hamlets Homes (202320551) Case 202320551 · Managing Relations The complaint is about the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has … 10 Apr 2025 Maladministration London Borough of Lewisham (202410375) Case 202410375 · Managing Relations The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. … 10 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312902) Case 202312902 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak. 10 Apr 2025 Maladministration Newlon Housing Trust (202425663) Case 202425663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 10 Apr 2025 Maladministration Sanctuary Housing Association (202416237) Case 202416237 · Managing Relations The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 10 Apr 2025 Maladministration The Guinness Partnership Limited (202322465) Case 202322465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below. 10 Apr 2025 Maladministration The Riverside Group Limited (202317003) Case 202317003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a gutter leak. 9 Apr 2025 Maladministration GreenSquareAccord Limited (202341955) Case 202341955 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident's reports about problems with the electrics in her home. 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Maladministration Bromford Housing Group Limited (202322494) Case 202322494 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 8 Apr 2025 Maladministration Eastlight Community Homes Limited (202341576) Case 202341576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 8 Apr 2025 Maladministration Hyde Housing Association Limited (202428132) Case 202428132 · Managing Relations The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint. 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 8 Apr 2025 Maladministration London Borough of Tower Hamlets (202318376) Case 202318376 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint. 8 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202309874) Case 202309874 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and … 8 Apr 2025 Maladministration Magenta Living (202307952) Case 202307952 · Managing Relations The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has … 8 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202302150) Case 202302150 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also investigated the landlord’s … 8 Apr 2025 Maladministration Midland Heart Limited (202303515) Case 202303515 · Managing Relations The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint. 8 Apr 2025 Maladministration Orbit Housing Association Limited (202335833) Case 202335833 · Financial The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. … 8 Apr 2025 Maladministration Paragon Asra Housing Limited (202340217) Case 202340217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 8 Apr 2025 Maladministration Places for People Group Limited (202419212) Case 202419212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s … 8 Apr 2025 Maladministration Stonewater Limited (202421852) Case 202421852 · Information and data management The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. … 7 Apr 2025 Maladministration Amplius Living (202312700) Case 202312700 · Managing Relations The complaint is about the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas … 7 Apr 2025 Maladministration Aster Group Limited (202324111) Case 202324111 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing … 7 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202322496) Case 202322496 · Financial The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling … 7 Apr 2025 Maladministration London Borough of Newham (202310755) Case 202310755 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 7 Apr 2025 Maladministration London Borough of Redbridge (202329547) Case 202329547 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 7 Apr 2025 Maladministration Wigan Council (202315805) Case 202315805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the … 7 Apr 2025 Maladministration Wigan Council (202320732) Case 202320732 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint. 5 Apr 2025 Maladministration Sanctuary Housing Association (202320521) Case 202320521 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement. 4 Apr 2025 Maladministration Accent Housing Limited (202327198) Case 202327198 · Planned Works The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen. 4 Apr 2025 Maladministration Curo Places Limited (202320936) Case 202320936 · Managing Relations The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The … 4 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400693) Case 202400693 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and … 4 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202231350) Case 202231350 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the … 4 Apr 2025 Maladministration MHS Homes Ltd (202220211) Case 202220211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the … 4 Apr 2025 Maladministration Notting Hill Genesis (NHG) (202322367) Case 202322367 · Responsive repairs/activity The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler. 3 Apr 2025 Maladministration Clarion Housing Association Limited (202316149) Case 202316149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. … 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 3 Apr 2025 Maladministration West Lancashire Borough Council (202315032) Case 202315032 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit. 1 Apr 2025 Maladministration West Kent Housing Association (202317974) Case 202317974 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the … 31 Mar 2025 Maladministration Aster Group Limited (202320887) Case 202320887 · Financial The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also … 31 Mar 2025 Maladministration Birmingham City Council (202323445) Case 202323445 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a damaged front door. 31 Mar 2025 Maladministration Bolton at Home Limited (202330496) Case 202330496 · Estate Management The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints …