Ocean Housing Limited (202318909)
The complaint is about the landlord’s: Handling of the resident’s reports concerning antisocial behaviour. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wandle Housing Association Limited (202223139)
REPORT COMPLAINT 202223139 Wandle Housing Association Limited 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Group Limited (202225435)
The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the boiler. Damp and mould in the bathroom. The complaint.
Southern Housing Group Limited (202117230)
The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial works. This Service has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202124591)
The complaint is about: The landlord’s handling of the condition of the resident’s new home. The landlord's refusal to carry out work to the bathroom. The Ombudsman has also considered the landlord’s complaint handling in this case.
Orbit Group Limited (202223344)
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: Complaint handling; Record keeping.
A2Dominion Housing Group Limited (202201426)
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service.
Paragon Asra Housing Limited (202216637)
The complaint is about: The landlord’s handling of planned works to refurbish the resident’s bathroom and the resident’s reports of damage. The Ombudsman has considered the landlord’s complaint handling.
The Guinness Partnership Limited (202212916)
The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated complaint.
Westward Housing Group Limited (202113399)
The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response to the resident’s concerns about the conduct of its contractor. complaint handling.
GreenSquareAccord Limited (202229698)
This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary and permanent moves. The associated complaint.
A2Dominion Housing Group Limited (202223460)
The complaint is about the landlord’s response to the resident’s reports of water hammer noise.
Clarion Housing Association Limited (202208784)
The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of the resident's reports of a leak from the property above. The Ombudsman has also investigated the landlord’s complaint handling.
Silva Homes Limited (202205197)
The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated complaint.
GreenSquareAccord Limited (202214873)
REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Jigsaw Homes Group Limited (202220957)
The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the gardens following the resident’s mutual exchange.
Wandle Housing Association Limited (202223775)
The complaint is about the landlord’s response to the resident’s reports of repairs to the communal front door and entry system.
GreenSquareAccord Limited (202302675)
This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. The landlord’s complaint handling has also been investigated.
Hyde Housing Association Limited (202210353)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling.
Sovereign Housing Association Limited (202220067)
The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202225901)
The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs to an external wall and gates. The landlord’s handling of the resident’s complaint.
Places for People Group Limited (202128598)
This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.
Beyond Housing Limited (202209764)
The complaint is about: The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to the communal gate.
Aster Group Limited (202108633)
The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
Clarion Housing Association Limited (202215200)
The complaint is about the landlord’s response to the residents concerns regarding the safety of the cladding at her property. This service has also considered the landlord’s handling of the residents complaint.
Estuary Housing Association Limited (202218007)
The complaint is about the landlord’s: Handling of major works. Complaints handling.
LiveWest Homes Limited (202215615)
The complaint is about the landlord’s: Handling of and response to antisocial behaviour caused by the resident’s neighbour between May 2022 and October 2022. Complaints handling.
Orbit Group Limited (202016924)
The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling.
Paragon Asra Housing Limited (202014965)
The complaint is about: The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling of the residents complaint. This investigation has also considered the landlords record keeping.
Sage Housing Limited (SHL) (202116347)
The complaint was about: The landlord’s handling of the resident’s request for documents relating to Japanese knotweed (“knotweed”) during the sales process and the resident’s concerns about staff conduct. The landlord’s complaint handling.
Sovereign Housing Association Limited (202221259)
The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of inappropriate staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The Guinness Partnership Limited (202220012)
The complaint is about the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202122336)
REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202008234)
REPORT COMPLAINT 202008234 Clarion Housing Association Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Onward Homes Limited (202216740)
The complaint is about the landlord’s handling of: the resident’s concerns about the quality of the grounds maintenance service and the associated enquiries about her service charges; the complaint.
Stonewater Limited (202012420)
This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The associated complaint.
Aster Group Limited (202200958)
This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. This investigation has also considered the landlord’s handling of the associated complaints.
Flagship Housing Group Limited (202004372)
The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors and windows; Fencing; Drive/path.
Onward Homes Limited (202229060)
REPORT COMPLAINT 202229060 Onward Homes Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southway Housing Trust (Manchester) Limited (202215797)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.
GreenSquareAccord Limited (202212832)
The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part of this investigation, the Ombudsman has also considered the landlord’s complaint handling. As part of this investigation, the Ombudsman has also considered the landlord’s recordkeeping.
The Industrial Dwellings Society (1885) Limited (202122493)
The complaint is about: The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.
Cirencester Housing Limited (202203149)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems. The Ombudsman has also considered the landlord’s complaint handling.
Croydon Churches Housing Association Limited (202126515)
REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
LiveWest Homes Limited (202010034)
The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint.
Yorkshire Housing Limited (202127465)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Richmond Housing Partnership Limited (202225629)
The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. The landlord’s administration of service charges. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202216315)
The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.
Clarion Housing Association Limited (202202489)
The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of repairs to the roof of the building; Landlord’s response to the resident’s reports of damage to the ceilings in her property; Recordkeeping and information management; Complaint management.
Deptford Housing Co-operative Limited (202015524)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of discriminatory harassment and antisocial behaviour (ASB); handling of the resident’s associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)