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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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23 Apr 2025 Maladministration Peabody Trust (202423287) Case 202423287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the … 23 Apr 2025 Maladministration Stonewater Limited (202319832) Case 202319832 · Managing Relations The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s … 23 Apr 2025 Maladministration The Guinness Partnership Limited (202318314) Case 202318314 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs. 22 Apr 2025 Maladministration Clarion Housing Association Limited (202315657) Case 202315657 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects. 22 Apr 2025 Maladministration London Borough of Barnet (202323383) Case 202323383 · Responsive repairs/activity This complaint is about the landlord’s handling of water ingress at the property. 22 Apr 2025 Maladministration London Borough of Lambeth (202316552) Case 202316552 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs. 22 Apr 2025 Maladministration London & Quadrant Housing Trust (202313879) Case 202313879 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202213195) Case 202213195 · Managing Relations The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202322819) Case 202322819 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400354) Case 202400354 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to the chimney. 22 Apr 2025 Maladministration One Housing Group Limited (202322848) Case 202322848 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The … 22 Apr 2025 Maladministration Peabody Trust (202319177) Case 202319177 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling. 22 Apr 2025 Maladministration Southampton City Council (202324519) Case 202324519 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a … 22 Apr 2025 Maladministration Stonewater Limited (202325080) Case 202325080 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 17 Apr 2025 Maladministration Bristol City Council (202339015) Case 202339015 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202327447) Case 202327447 · Local Authority / ALMO or TMO The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202346836) Case 202346836 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that … 17 Apr 2025 Maladministration London Borough of Islington (202333554) Case 202333554 · Estate Management The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building … 17 Apr 2025 Maladministration London Borough of Lambeth (202321970) Case 202321970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 17 Apr 2025 Maladministration London Borough of Lambeth (202411410) Case 202411410 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the … 17 Apr 2025 Maladministration London Borough of Lewisham (202328037) Case 202328037 · Managing Relations The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint. 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 17 Apr 2025 Maladministration Stoke-on-Trent City Council (202412195) Case 202412195 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property. 16 Apr 2025 Maladministration Abri Group Limited (202320191) Case 202320191 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of low water pressure. 16 Apr 2025 Maladministration Cobalt Housing Limited (202335451) Case 202335451 · Information and data management The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting … 16 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202338715) Case 202338715 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s boiler and radiator. 16 Apr 2025 Maladministration Southwark Council (202309926) Case 202309926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 16 Apr 2025 Maladministration Sovereign Network Homes (Former Network Homes) (202332361) Case 202332361 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window. 15 Apr 2025 Maladministration Aster Group Limited (202327863) Case 202327863 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked … 15 Apr 2025 Maladministration Home Group Limited (202426535) Case 202426535 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 15 Apr 2025 Maladministration Milton Keynes City Council (202328994) Case 202328994 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. … 15 Apr 2025 Maladministration Moat Homes Limited (202400899) Case 202400899 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about his communication needs. 15 Apr 2025 Maladministration Welwyn Hatfield Borough Council (202409744) Case 202409744 · Information and data management The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. … 14 Apr 2025 Maladministration Aster Group Limited (202321356) Case 202321356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 14 Apr 2025 Maladministration East Midlands Housing Group Limited (202310530) Case 202310530 · Planned Works The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Maladministration Leeds City Council (202401413) Case 202401413 · Financial The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges. 14 Apr 2025 Maladministration London Borough of Barnet (202314823) Case 202314823 · Local Authority / ALMO or TMO The resident has complained about the installation of a new fire safety alarm system in her property . 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration London Borough of Lewisham (202345032) Case 202345032 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss … 14 Apr 2025 Maladministration London & Quadrant Housing Trust (202016151) Case 202016151 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour. 14 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202323586) Case 202323586 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling. 14 Apr 2025 Maladministration MHS Homes Ltd (202347219) Case 202347219 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to address heat loss. 14 Apr 2025 Maladministration Southern Housing (202302270) Case 202302270 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is … 14 Apr 2025 Maladministration Swindon Borough Council (202324022) Case 202324022 · Local Authority / ALMO or TMO The landlord’s handling of bathroom repairs relating to damp and mould. 11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 11 Apr 2025 Maladministration Bromford Housing Group Limited (202326102) Case 202326102 · Managing Relations The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has … 11 Apr 2025 Maladministration Citizen Housing (202418244) Case 202418244 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman … 11 Apr 2025 Maladministration First Choice Homes Oldham Limited (202327125) Case 202327125 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.