Southwark Council (201915518)
The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Waltham Forest Council (202009252)
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.
Westminster City Council (202004695)
The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.
Barnet Council (201914457)
The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak
Hammersmith and Fulham Council (202005456)
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.
Hinckley and Bosworth Borough Council (202011700)
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Mid Devon District Council (202007057)
The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.
Dudley Metropolitan Borough Council (201911389)
The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.
Southwark Council (202008684)
The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.
Birmingham City Council (202006450)
The complaint is about the landlord’s:
Kingston upon Thames Council (202002004)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.
Tower Hamlets Council (201915515)
The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair carried out to the communal water tank in the building; offer compensation for the inconvenience caused.
Newham Council (201907602)
The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.
Lambeth Council (201900571)
The complaint is about the landlord’s handling of:
Leicester City Council (202006987)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs.
Greenwich Council (201910844)
The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint
Bristol City Council (201914973)
The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet at the property, and the landlord’s complaint handling.
Leeds City Council (202003569)
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building.
Hammersmith and Fulham Council (202000590)
The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.
Lambeth Council (202003390)
REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Westminster City Council (202002702)
The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.
Newham Council (201913856)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring.
Newham Council (201908648)
The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.
Hammersmith and Fulham Council (201909756)
The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. The Landlord’s complaint handling of this matter.
Sandwell Metropolitan Borough Council (201912989)
The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.
Brentwood Borough Council (201915056)
The complaint is about how the landlord handled a boundary issue relating to the resident’s property.
Folkestone & Hythe District Council (201914464)
The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.
Waltham Forest Council (201912480)
The complaint refers to:
Lambeth Council (202003014)
The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.
East Devon District Council (201912937)
REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Lambeth Council (202004208)
REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Newham Council (201915965)
The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)