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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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30 Apr 2025 Maladministration One Housing Group Limited (202413150) Case 202413150 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202233884) Case 202233884 · Financial The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service … 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202319954) Case 202319954 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 30 Apr 2025 Maladministration Peabody Trust (202313449) Case 202313449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB). 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 30 Apr 2025 Maladministration Places for People Group Limited (202412933) Case 202412933 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs … 30 Apr 2025 Maladministration Southern Housing (202402427) Case 202402427 · Estate Management The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. … 30 Apr 2025 Maladministration Sovereign Network Homes (202424745) Case 202424745 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 30 Apr 2025 Maladministration The Community Housing Group Limited (202426589) Case 202426589 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. … 30 Apr 2025 Maladministration The Guinness Partnership Limited (202318752) Case 202318752 · Managing Relations The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty … 30 Apr 2025 Maladministration Thirteen Housing Group Limited (202414559) Case 202414559 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould and the associated repairs. 30 Apr 2025 Maladministration Vico Homes Limited (202414925) Case 202414925 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 29 Apr 2025 Maladministration Arun District Council (202329684) Case 202329684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. … 29 Apr 2025 Maladministration Basildon Borough Council (202323861) Case 202323861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also … 29 Apr 2025 Maladministration Harlow District Council (202322940) Case 202322940 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint. 29 Apr 2025 Maladministration London Borough of Brent (202328862) Case 202328862 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall … 29 Apr 2025 Maladministration London Borough of Hillingdon (202323642) Case 202323642 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment … 29 Apr 2025 Maladministration London Borough of Lewisham (202419068) Case 202419068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair … 29 Apr 2025 Maladministration London & Quadrant Housing Trust (202414935) Case 202414935 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings. 29 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326838) Case 202326838 · Old Property Condition categories The complaint is about the landlord's handling of remedial repairs to the bathroom following a leak. 29 Apr 2025 Maladministration Rochdale Boroughwide Housing Limited (202323080) Case 202323080 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in … 29 Apr 2025 Maladministration Sanctuary Housing Association (202408768) Case 202408768 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 29 Apr 2025 Maladministration Wokingham Borough Council (202333811) Case 202333811 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent … 28 Apr 2025 Maladministration Abri Group Limited (202233472) Case 202233472 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling … 28 Apr 2025 Maladministration Abri Group Limited (202234471) Case 202234471 · Estate Management The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. … 28 Apr 2025 Maladministration Bromford Housing Group Limited (202407342) Case 202407342 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Apr 2025 Maladministration Cornwall Housing Limited (202431990) Case 202431990 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 28 Apr 2025 Maladministration London & Quadrant Housing Trust (202320315) Case 202320315 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. … 28 Apr 2025 Maladministration Southern Housing (202318776) Case 202318776 · Responsive repairs/activity The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation. 28 Apr 2025 Maladministration Stonewater Limited (202329440) Case 202329440 · Financial The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for … 25 Apr 2025 Maladministration Accent Housing Limited (202314860) Case 202314860 · Managing Relations The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling. 25 Apr 2025 Maladministration Birmingham City Council (202421689) Case 202421689 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours. 25 Apr 2025 Maladministration Origin Housing Limited (202223894) Case 202223894 · Estate Management The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges. 25 Apr 2025 Maladministration Reading Borough Council (202332425) Case 202332425 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property. 25 Apr 2025 Maladministration Sanctuary Housing Association (202313926) Case 202313926 · Responsive repairs/activity The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling. 25 Apr 2025 Maladministration Sovereign Network Group (202415159) Case 202415159 · Health and Safety (inc. building safety) The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling. 25 Apr 2025 Maladministration Sovereign Network Homes (202421228) Case 202421228 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also … 24 Apr 2025 Maladministration Believe Housing Limited (202343170) Case 202343170 · Managing Relations REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 Maladministration City of Westminster Council (202323288) Case 202323288 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting. 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 24 Apr 2025 Maladministration Havebury Homes (202304161) Case 202304161 · Occupancy Rights The complaint is about how the landlord handled the granting of the resident’s starter tenancy. 24 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202426557) Case 202426557 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate … 24 Apr 2025 Maladministration London Borough of Lambeth (202228806) Case 202228806 · Estate Management The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, … 24 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202327478) Case 202327478 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint … 24 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202224871) Case 202224871 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account following a succession. Associated complaint, including her use … 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 23 Apr 2025 Maladministration London Borough of Redbridge (202409090) Case 202409090 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to …