Hightown Housing Association Limited (202434525)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Leicester City Council (202407782)
The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202429110)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
Notting Hill Genesis (202422119)
The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after a sewage flood in the resident's property. The resident’s reports of a person urinating in the communal areas of her block. We have also investigated the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202416374)
The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate.
A2Dominion Housing Group Limited (202332747)
The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.
Curo Places Limited (202345565)
The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to a chimney cowl and bath panel. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202410513)
This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling of remedial works following the leak. A leaking tap in her bathroom and her request for reimbursement of increased costs as a result of the leak.
Metropolitan Thames Valley Housing (MTV) (202418909)
The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower head. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202327023)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage to his property.
Paragon Asra Housing Limited (202332807)
The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint handling.
Southern Housing (202421109)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202304283)
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
The Community Housing Group Limited (202417612)
The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request for a management move. We have also considered the landlord’s complaint handling.
Thrive Homes Limited (202433023)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.
Yorkshire Housing Limited (202418167)
The complaint is about the landlord’s response to the resident’s: Concerns about the air source heat pump (ASHP) in her property. Requests to install an alternative heating system. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202437727)
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
London & Quadrant Housing Trust (202432159)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202412010)
The complaint is about the landlord’s handling of the resident’s report of mice in the property. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202426113)
The complaint is about the landlord’s response to the resident’s reports of noise.
Karibu Community Homes Limited (202427163)
This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint.
London Borough of Lewisham (202400587)
The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202431769)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Weaver Vale Housing Trust Limited (202302250)
The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.
Clarion Housing Association Limited (202425093)
The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This report has also considered the landlord’s: complaint handling. record keeping.
Gateshead Metropolitan Borough Council (202306765)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler condensate pipe, bathroom flooring, external gutters and downpipe. the resident’s reports of a bee infestation at the property. The Ombudsman has also investigated the landlord’s …
London Borough of Lewisham (202424214)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202411110)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202419735)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202420688)
The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.
Sovereign Network Group (202440510)
The complaint is about the landlord’s response to:
Stonewater Limited (202318417)
The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202327120)
The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of repairs to door frames. the standard of the painting on the walls. the installation of broadband cables. external lighting repairs. Complaint handling.
Two Rivers Housing (202328979)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.
ForHousing Limited (202327303)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202417243)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
London Borough of Lambeth (202441008)
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
London & Quadrant Housing Trust (202234791)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
London & Quadrant Housing Trust (202445877)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
Moat Homes Limited (202422401)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Yorkshire Housing Limited (202343268)
The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom window.
London Borough of Camden Council (202421397)
The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202333300)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould.
London & Quadrant Housing Trust (202405994)
The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.
GreenSquareAccord Limited (202438382)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs.
Soha Housing Limited (202407710)
The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property.
Great Places Housing Group Limited (202427507)
The complaint is about the landlord’s handling of the resident’s: Request for window replacement. Associated complaint.
GreenSquareAccord Limited (202442055)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)