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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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29 Sep 2023 Maladministration Hightown Housing Association Limited (202009996) Case 202009996 · Managing Relations The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the … 29 Sep 2023 Maladministration Hyde Housing Association Limited (202115521) Case 202115521 · Estate Management The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint. 29 Sep 2023 Maladministration Orbit Group Limited (202207994) Case 202207994 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the … 29 Sep 2023 Maladministration Southern Housing Group Limited (202216750) Case 202216750 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building … 28 Sep 2023 Maladministration Curo Places Limited (202207832) Case 202207832 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to missed and cancelled … 28 Sep 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202124750) Case 202124750 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services … 28 Sep 2023 Maladministration Orbit Housing Association Limited (202110732) Case 202110732 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of … 28 Sep 2023 Maladministration Southern Housing Group Limited (202126806) Case 202126806 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated … 28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 28 Sep 2023 Maladministration The Guinness Partnership Limited (202211167) Case 202211167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Sep 2023 Maladministration The Guinness Partnership Limited (202212457) Case 202212457 · Managing Relations The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint … 28 Sep 2023 Maladministration The Riverside Group Limited (202108674) Case 202108674 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s … 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling. 27 Sep 2023 Maladministration Orbit Group Limited (202125373) Case 202125373 · Financial The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the … 27 Sep 2023 Maladministration Origin Housing Limited (202202128) Case 202202128 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling. 27 Sep 2023 Maladministration Platform Housing Group Limited (202124325) Case 202124325 · Information and data management The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. … 27 Sep 2023 Maladministration Wandle Housing Association Limited (202211862) Case 202211862 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 25 Sep 2023 Maladministration One Vision Housing Limited (202205703) Case 202205703 · Estate Management The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building … 25 Sep 2023 Maladministration The Riverside Group Limited (202208731) Case 202208731 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s toilet. 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the … 22 Sep 2023 Maladministration Places for People Group Limited (202306033) Case 202306033 · Financial The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a … 21 Sep 2023 Maladministration Rochdale Boroughwide Housing Limited (202208779) Case 202208779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB). 21 Sep 2023 Maladministration Sovereign Network Homes (202217762) Case 202217762 · Financial REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Sep 2023 Maladministration Stonewater Limited (202221583) Case 202221583 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling. 20 Sep 2023 Maladministration East End Homes Limited (202014929) Case 202014929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The … 20 Sep 2023 Maladministration Torus62 Limited (202220330) Case 202220330 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs. 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 19 Sep 2023 Maladministration Sovereign Housing Association Limited (202104971) Case 202104971 · Managing Relations The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: … 18 Sep 2023 Maladministration Paragon Asra Housing Limited (202216612) Case 202216612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right. 15 Sep 2023 Maladministration Eastlight Community Homes Limited (202215689) Case 202215689 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 14 Sep 2023 Maladministration Incommunities Limited (202226652) Case 202226652 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire … 13 Sep 2023 Maladministration Connect Housing Association Limited (202205230) Case 202205230 · Managing Relations The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the … 13 Sep 2023 Maladministration GreenSquareAccord Limited (202119238) Case 202119238 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint. 11 Sep 2023 Maladministration Paragon Asra Housing Limited (202213676) Case 202213676 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication. 11 Sep 2023 Maladministration Torus62 Limited (202224234) Case 202224234 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; … 8 Sep 2023 Maladministration A2Dominion Housing Group Limited (202209837) Case 202209837 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report … 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 8 Sep 2023 Maladministration Places for People Group Limited (202206249) Case 202206249 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 6 Sep 2023 Maladministration Aster Group Limited (202204915) Case 202204915 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s … 6 Sep 2023 Maladministration Clarion Housing Association Limited (202116549) Case 202116549 · Managing Relations The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in … 6 Sep 2023 Maladministration Paragon Asra Housing Limited (202204736) Case 202204736 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire … 5 Sep 2023 Maladministration Clarion Housing Association Limited (202218930) Case 202218930 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2023 Maladministration GreenSquare Group Limited (202210565) Case 202210565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system. 5 Sep 2023 Maladministration Rooftop Housing Association Limited (202203134) Case 202203134 · Managing Relations The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the … 5 Sep 2023 Maladministration Shepherds Bush Housing Association Limited (202124434) Case 202124434 · Health and Safety (inc. building safety) The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s … 4 Sep 2023 Maladministration Abri Group Limited (202218106) Case 202218106 · Estate Management The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space. 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 4 Sep 2023 Maladministration Guinness Housing Association Limited (202207927) Case 202207927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a … 4 Sep 2023 Maladministration Hyde Housing Association Limited (202204816) Case 202204816 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her …