Havering Council (202008258)
The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Croydon Council (201910960)
The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint handling.
Tower Hamlets Council (202010991)
The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.
Barking and Dagenham Council (201911211)
This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.
Birmingham City Council (202013007)
The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.
Barnet Council (202006969)
The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered.
Stevenage Borough Council (202013153)
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
Tower Hamlets Council (202016524)
The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.
Arun District Council (202010488)
This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.
Southwark Council (202003378)
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
Birmingham City Council (202002975)
The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a leak from the roof.
Swindon Borough Council (202008806)
The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.
Islington Council (202003808)
The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.
Camden Council (202010569)
The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling.
Hammersmith and Fulham Council (202009410)
The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.
Hammersmith and Fulham Council (202011017)
The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.
Southwark Council (202011769)
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Haringey Council (202010916)
The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.
Tower Hamlets Council (202005068)
REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Adur District Council (202001176)
The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202009699)
The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.
Hammersmith and Fulham Council (202009329)
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
Greenwich Council (202005808)
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Leicester City Council (202007082)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Stevenage Borough Council (202009309)
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
Camden Council (202004959)
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the lift being out of order. Complaint handling.
Waltham Forest Council (202004117)
The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building where they live, and offered insufficient compensation in its response.
Wandsworth Council (202002164)
The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her tenancy. The landlord’s complaint handling.
Southwark Council (201912677)
The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.
Islington Council (202006439)
The complaint is about the landlord’s:
Lambeth Council (202011897)
The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal water damage to the communal stairwell and the bedroom in the property.
BCP Council (201915205)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Hammersmith and Fulham Council (202004933)
REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Greenwich Council (201909305)
The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sheffield City Council (201910086)
The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to the resident’s concerns about major works and service charges. the landlord’s complaints handling.
Newham Council (201907092)
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.
Southwark Council (202001796)
The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.
Birmingham City Council (202010091)
The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.
Kingston upon Thames Council (201903721)
The resident has complained about the landlord’s handling of their reports of anti-social behaviour.
Birmingham City Council (202007242)
The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.
Sandwell Metropolitan Borough Council (201906786)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
East Devon District Council (202008910)
The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.
Southwark Council (202004554)
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Kingston upon Thames Council (202000973)
The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area.
Haringey Council (202005882)
The complaint concerns the landlord’s administration of the resident’s rent account.
Birmingham City Council (201915233)
The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.
Dudley Metropolitan Borough Council (202003643)
This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.
Hammersmith and Fulham Council (202003737)
The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.
Southwark Council (201913530)
The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)