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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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7 May 2025 Maladministration Saffron Housing Trust Limited (202321028) Case 202321028 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the … 7 May 2025 Maladministration Southern Housing (202423862) Case 202423862 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint. 6 May 2025 Maladministration Derby City Council (202222467) Case 202222467 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and … 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202301773) Case 202301773 · Responsive repairs/activity The landlord’s handling of repairs to the front door and windows. 6 May 2025 Maladministration Paragon Asra Housing Limited (202328623) Case 202328623 · Financial The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to … 6 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234) Case 202321234 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and … 6 May 2025 Maladministration Sandwell Metropolitan Borough Council (202414527) Case 202414527 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also … 6 May 2025 Maladministration Soha Housing Limited (202337405) Case 202337405 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor. 6 May 2025 Maladministration Sovereign Network Group (202400099) Case 202400099 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint. 6 May 2025 Maladministration Stockport Homes Limited (202406883) Case 202406883 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reported damp and mould. 6 May 2025 Maladministration The Riverside Group Limited (202324423) Case 202324423 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff. 6 May 2025 Maladministration The Riverside Group Limited (202403212) Case 202403212 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated … 6 May 2025 Maladministration Torus62 Limited (202329890) Case 202329890 · Responsive repairs/activity The complaint is about the landlord’s handling of requests for repairs to the bathroom. 6 May 2025 Maladministration Wigan Council (202322214) Case 202322214 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog. 2 May 2025 Maladministration Birmingham City Council (202416669) Case 202416669 · Managing Relations The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also … 2 May 2025 Maladministration Epping Forest District Council (202409710) Case 202409710 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a bathroom door repair. 2 May 2025 Maladministration London Borough of Lambeth (202418715) Case 202418715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated … 1 May 2025 Maladministration Citizen Housing (202408800) Case 202408800 · Managing Relations The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 1 May 2025 Maladministration East Devon District Council (202408160) Case 202408160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated … 1 May 2025 Maladministration GreenSquareAccord Limited (202427767) Case 202427767 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered … 1 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202409390) Case 202409390 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of a roof leak. Associated complaint. We have also … 1 May 2025 Maladministration Paragon Asra Housing Limited (202216244) Case 202216244 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates … 1 May 2025 Maladministration Southern Housing (202313985) Case 202313985 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and … 30 Apr 2025 Maladministration Birmingham City Council (202306428) Case 202306428 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 30 Apr 2025 Maladministration bpha Limited (202331483) Case 202331483 · Financial The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of … 30 Apr 2025 Maladministration Bromford Housing Group Limited (202316639) Case 202316639 · Managing Relations The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, … 30 Apr 2025 Maladministration City of London Corporation (202322550) Case 202322550 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman … 30 Apr 2025 Maladministration City of Westminster Council (202420114) Case 202420114 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak into the resident’s property. 30 Apr 2025 Maladministration Clarion Housing Association Limited (202309520) Case 202309520 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202419465) Case 202419465 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be … 30 Apr 2025 Maladministration Derby City Council (202316973) Case 202316973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the … 30 Apr 2025 Maladministration East Devon District Council (202341433) Case 202341433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint … 30 Apr 2025 Maladministration Habinteg Housing Association Limited (202322067) Case 202322067 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint. 30 Apr 2025 Maladministration Joseph Rowntree Housing Trust (202327976) Case 202327976 · Managing Relations The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's … 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste … 30 Apr 2025 Maladministration London Borough of Harrow (202345085) Case 202345085 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external … 30 Apr 2025 Maladministration London Borough of Hillingdon (202322717) Case 202322717 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 30 Apr 2025 Maladministration London Borough of Islington (202301334) Case 202301334 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns … 30 Apr 2025 Maladministration London Borough of Lambeth (202219263) Case 202219263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also … 30 Apr 2025 Maladministration London Borough of Lambeth (202327193) Case 202327193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the … 30 Apr 2025 Maladministration London Borough of Lewisham (202408551) Case 202408551 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports … 30 Apr 2025 Maladministration London Borough of Lewisham (202418158) Case 202418158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and … 30 Apr 2025 Maladministration London Borough of Tower Hamlets (202329830) Case 202329830 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Waltham Forest (202425232) Case 202425232 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (202329734) Case 202329734 · Managing Relations The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202233208) Case 202233208 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint. 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202346173) Case 202346173 · Financial The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202404648) Case 202404648 · Financial The complaint is about the landlord’s handling of the resident’s service charge refund. 30 Apr 2025 Maladministration Notting Hill Genesis (202304740) Case 202304740 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint …