Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

Most recent first
18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 18 Oct 2022 Maladministration London Borough of Barnet (202106502) Case 202106502 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues … 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 13 Oct 2022 Maladministration Newlon Housing Trust (202113337) Case 202113337 · Managing Relations This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 6 Oct 2022 Maladministration ForHousing Limited (202203565) Case 202203565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Oct 2022 Maladministration North Northamptonshire Council (202109405) Case 202109405 · Managing Relations This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling. 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 30 Sep 2022 Maladministration Lambeth Council (202100617) Case 202100617 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework … 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 29 Sep 2022 Maladministration Hammersmith and Fulham Council (202112783) Case 202112783 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s move following a fire at her property. 29 Sep 2022 Maladministration London Borough of Hackney (202111008) Case 202111008 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well … 28 Sep 2022 Maladministration Basildon Borough Council (202203138) Case 202203138 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. … 26 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202109537) Case 202109537 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in … 26 Sep 2022 Maladministration Optivo (202202109) Case 202202109 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. … 26 Sep 2022 Maladministration Tower Hamlets Homes (202127767) Case 202127767 · Estate Management The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property … 26 Sep 2022 Maladministration Tower Hamlets Homes (202204027) Case 202204027 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property. 22 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202112107) Case 202112107 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the … 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 16 Sep 2022 Maladministration Wandsworth Council (202118003) Case 202118003 · Old Property Condition migrated-2025 The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; … 15 Sep 2022 Maladministration Anchor Hanover Group (202202623) Case 202202623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back … 15 Sep 2022 Maladministration Great Places Housing Association (202204457) Case 202204457 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken … 15 Sep 2022 Maladministration Hammersmith and Fulham Council (202128621) Case 202128621 · Managing Relations The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the … 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 5 Sep 2022 Maladministration Lewes District Council (202110510) Case 202110510 · Managing Relations The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling. 5 Sep 2022 Maladministration Westminster City Council (202126442) Case 202126442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property. 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Salix Homes Limited (202119049) Case 202119049 · Estate Management The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property. 31 Aug 2022 Maladministration Barking and Dagenham Council (202005996) Case 202005996 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 30 Aug 2022 Maladministration Birmingham City Council (202011026) Case 202011026 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 24 Aug 2022 Maladministration London Borough of Croydon (202109511) Case 202109511 · Old Property Condition categories The complaint is about the standard and quality of work carried out at the property, including to the bathroom and … 24 Aug 2022 Maladministration The Riverside Group Limited (202110871) Case 202110871 · Managing Relations The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202109799) Case 202109799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202115349) Case 202115349 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint … 23 Aug 2022 Maladministration Haringey Council (202107523) Case 202107523 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its … 19 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202005143) Case 202005143 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints … 19 Aug 2022 Maladministration Network Homes Limited (202125240) Case 202125240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden … 17 Aug 2022 Maladministration Hammersmith and Fulham Council (202102546) Case 202102546 · Managing Relations The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, … 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. …