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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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31 Oct 2023 Maladministration The Guinness Partnership Limited (202220012) Case 202220012 · Managing Relations The complaint is about the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling. 30 Oct 2023 Maladministration A2Dominion Housing Group Limited (202122336) Case 202122336 · Managing Relations REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2023 Maladministration Clarion Housing Association Limited (202008234) Case 202008234 · Moving/Buying/Selling Home REPORT COMPLAINT 202008234 Clarion Housing Association Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2023 Maladministration Onward Homes Limited (202216740) Case 202216740 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the quality of the grounds maintenance service and … 30 Oct 2023 Maladministration Stonewater Limited (202012420) Case 202012420 · Managing Relations This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The … 29 Oct 2023 Maladministration Aster Group Limited (202200958) Case 202200958 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. … 27 Oct 2023 Maladministration Flagship Housing Group Limited (202004372) Case 202004372 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors … 27 Oct 2023 Maladministration Onward Homes Limited (202229060) Case 202229060 · Old Property Condition migrated-2025 REPORT COMPLAINT 202229060 Onward Homes Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2023 Maladministration Southway Housing Trust (Manchester) Limited (202215797) Case 202215797 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint. 26 Oct 2023 Maladministration GreenSquareAccord Limited (202212832) Case 202212832 · Information and data management The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part … 26 Oct 2023 Maladministration The Industrial Dwellings Society (1885) Limited (202122493) Case 202122493 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s … 23 Oct 2023 Maladministration Cirencester Housing Limited (202203149) Case 202203149 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems. The Ombudsman has … 23 Oct 2023 Maladministration Croydon Churches Housing Association Limited (202126515) Case 202126515 · Health and Safety (inc. building safety) REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach to investigating and … 23 Oct 2023 Maladministration LiveWest Homes Limited (202010034) Case 202010034 · Managing Relations The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint. 23 Oct 2023 Maladministration Yorkshire Housing Limited (202127465) Case 202127465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 20 Oct 2023 Maladministration Richmond Housing Partnership Limited (202225629) Case 202225629 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 17 Oct 2023 Maladministration Clarion Housing Association Limited (202202489) Case 202202489 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of … 17 Oct 2023 Maladministration Deptford Housing Co-operative Limited (202015524) Case 202015524 · Information and data management The complaint is about the landlord’s: record keeping; handling of the resident’s reports of discriminatory harassment and antisocial behaviour (ASB); … 17 Oct 2023 Maladministration Ocean Housing Limited (202112011) Case 202112011 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports concerning anti-social behaviour, harassment, and threatening behaviour. Handling of … 17 Oct 2023 Maladministration Raven Housing Trust Limited (202215832) Case 202215832 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling. 17 Oct 2023 Maladministration Swan Housing Association Limited (202210236) Case 202210236 · Managing Relations The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the … 16 Oct 2023 Maladministration Sovereign Housing Association Limited (202209778) Case 202209778 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has … 16 Oct 2023 Maladministration Tuntum Housing Association Limited (202119295) Case 202119295 · Managing Relations The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs … 13 Oct 2023 Maladministration Clarion Housing Association Limited (202211672) Case 202211672 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s … 13 Oct 2023 Maladministration Richmond Housing Partnership Limited (202114683) Case 202114683 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). This investigation also considers the … 13 Oct 2023 Maladministration Torus62 Limited (202234170) Case 202234170 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective … 12 Oct 2023 Maladministration Aster Group Limited (202221546) Case 202221546 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s … 12 Oct 2023 Maladministration ForHousing Limited (202118101) Case 202118101 · Managing Relations The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling. 12 Oct 2023 Maladministration GreenSquareAccord Limited (202124467) Case 202124467 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling. 12 Oct 2023 Maladministration Platform Housing Group Limited (202127655) Case 202127655 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and … 11 Oct 2023 Maladministration Midland Heart Limited (202212883) Case 202212883 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a … 11 Oct 2023 Maladministration One Housing Group Limited (202218187) Case 202218187 · Financial The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance. 11 Oct 2023 Maladministration The Guinness Partnership Limited (202122236) Case 202122236 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints … 11 Oct 2023 Maladministration The Guinness Partnership Limited (202225242) Case 202225242 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate … 10 Oct 2023 Maladministration East Midlands Housing Group Limited (202116351) Case 202116351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ … 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 9 Oct 2023 Maladministration Wandle Housing Association Limited (202105513) Case 202105513 · Managing Relations The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and … 6 Oct 2023 Maladministration Livin Housing Limited (202225907) Case 202225907 · ASB/Abuse/Nuisance The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy … 6 Oct 2023 Maladministration Orbit Group Limited (202219418) Case 202219418 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated … 6 Oct 2023 Maladministration The Guinness Partnership Limited (202214534) Case 202214534 · Managing Relations The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling. 5 Oct 2023 Maladministration Stonewater Limited (202121185) Case 202121185 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, … 4 Oct 2023 Maladministration Torus62 Limited (202232046) Case 202232046 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage … 3 Oct 2023 Maladministration One Housing Group Limited (202218052) Case 202218052 · Estate Management The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of … 30 Sep 2023 Maladministration Clarion Housing Association Limited (202224159) Case 202224159 · Managing Relations The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the … 30 Sep 2023 Maladministration Midland Heart Limited (202214585) Case 202214585 · Financial The complaint is about the redress offered by the landlord following a refund of service charges. 30 Sep 2023 Maladministration Torus62 Limited (202204805) Case 202204805 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including … 29 Sep 2023 Maladministration Clarion Housing Association Limited (202207945) Case 202207945 · Estate Management This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident … 29 Sep 2023 Maladministration Gloucester City Homes Limited (202219320) Case 202219320 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The …