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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434180) Case 202434180 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also … 15 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202332462) Case 202332462 · Financial The complaint is about the landlord’s handling of: The resident’s request for information relating to her service charge. The associated … 15 May 2025 Maladministration Sovereign Network Group (202430171) Case 202430171 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window … 15 May 2025 Maladministration Stevenage Borough Council (202412705) Case 202412705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: 14 May 2025 Maladministration Cognatum Estates Ltd (202317780) Case 202317780 · Voluntary The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling. 14 May 2025 Maladministration Harlow District Council (202411360) Case 202411360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside … 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 14 May 2025 Maladministration Leeds City Council (202332435) Case 202332435 · Responsive repairs/activity The complaint is about the landlords handling of recurring garden drainage issues. 14 May 2025 Maladministration London Borough of Tower Hamlets (202323207) Case 202323207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of antisocial behaviour (ASB) and harassment against the leaseholder from her neighbour. 14 May 2025 Maladministration One Manchester Limited (202407974) Case 202407974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour. 14 May 2025 Maladministration Royal Borough Of Greenwich (202329847) Case 202329847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The … 14 May 2025 Maladministration Southwark Council (202307700) Case 202307700 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the presence of asbestos in her property. 13 May 2025 Maladministration Amplius Living (202322984) Case 202322984 · Managing Relations The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. … 13 May 2025 Maladministration Birmingham City Council (202327343) Case 202327343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s … 13 May 2025 Maladministration Clarion Housing Association Limited (202310607) Case 202310607 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused … 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 13 May 2025 Maladministration London Borough of Lambeth (202306806) Case 202306806 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building. 13 May 2025 Maladministration London Borough of Lambeth (202321721) Case 202321721 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has … 13 May 2025 Maladministration Notting Hill Genesis (NHG) (202320106) Case 202320106 · Managing Relations The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling 13 May 2025 Maladministration Orbit Housing Association Limited (202324602) Case 202324602 · Financial The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered … 13 May 2025 Maladministration The Riverside Group Limited (202323637) Case 202323637 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an … 12 May 2025 Maladministration Amplius Living (202331335) Case 202331335 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Maladministration London Borough of Barking and Dagenham (202326813) Case 202326813 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The … 12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 12 May 2025 Maladministration London Borough of Newham (202421004) Case 202421004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and … 12 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305700) Case 202305700 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of repairs to a communal lift. 12 May 2025 Maladministration Peabody Trust (202326137) Case 202326137 · Financial The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint. 12 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032) Case 202324032 · Managing Relations REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach … 12 May 2025 Maladministration Progress Housing Association Limited (202319616) Case 202319616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling … 12 May 2025 Maladministration The Guinness Partnership Limited (202316816) Case 202316816 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about an internal fire door. 9 May 2025 Maladministration Basildon Borough Council (202320344) Case 202320344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for … 9 May 2025 Maladministration City of Westminster Council (202437891) Case 202437891 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a persistent roof leak and damp and mould. 9 May 2025 Maladministration Clarion Housing Association Limited (202313687) Case 202313687 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated … 9 May 2025 Maladministration Places for People Group Limited (202341268) Case 202341268 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. … 9 May 2025 Maladministration Places for People Group Limited (202417838) Case 202417838 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint. 9 May 2025 Maladministration Sanctuary Housing Association (202411555) Case 202411555 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s … 9 May 2025 Maladministration Sovereign Network Homes (202418022) Case 202418022 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs. 9 May 2025 Maladministration The Riverside Group Limited (202318526) Case 202318526 · Estate Management The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s … 8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 8 May 2025 Maladministration Leeds City Council (202338609) Case 202338609 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway. 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202317243) Case 202317243 · Managing Relations The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated … 8 May 2025 Maladministration Newcastle City Council (202309838) Case 202309838 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman … 8 May 2025 Maladministration Poplar Housing And Regeneration Community Association Limited (202317888) Case 202317888 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour. 8 May 2025 Maladministration The Guinness Partnership Limited (202313998) Case 202313998 · Financial The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s … 7 May 2025 Maladministration Bromford Housing Group Limited (202223880) Case 202223880 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 May 2025 Maladministration Citizen Housing (202322769) Case 202322769 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of issues with the resident’s living room light switch . 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the …