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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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14 Dec 2022 Maladministration Birmingham City Council (202123521) Case 202123521 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Dec 2022 Maladministration Housing For Women (202008719) Case 202008719 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property. 14 Dec 2022 Maladministration Manchester City Council (202101585) Case 202101585 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen … 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 12 Dec 2022 Maladministration Hightown Housing Association Limited (202107538) Case 202107538 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 9 Dec 2022 Maladministration Orbit Housing Association Limited (202115952) Case 202115952 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the … 8 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202113713) Case 202113713 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property. 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The … 5 Dec 2022 Maladministration A2Dominion Housing Options Limited (202116978) Case 202116978 · Financial The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period … 30 Nov 2022 Maladministration ForHousing Limited (202116637) Case 202116637 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp. 30 Nov 2022 Maladministration Norwich City Council (202103925) Case 202103925 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication … 30 Nov 2022 Maladministration Places for People Homes Limited (202105432) Case 202105432 · Managing Relations The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required … 29 Nov 2022 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204196) Case 202204196 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at … 29 Nov 2022 Maladministration Westminster City Council (202016964) Case 202016964 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial … 22 Nov 2022 Maladministration Cornwall Housing Limited (202206342) Case 202206342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property. 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the … 21 Nov 2022 Maladministration Camden Council (202105321) Case 202105321 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in … 21 Nov 2022 Maladministration London Borough of Hackney (202106968) Case 202106968 · Financial The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate … 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 16 Nov 2022 Maladministration Catalyst Housing Limited (202107468) Case 202107468 · Managing Relations This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s … 16 Nov 2022 Maladministration Livv Housing Group (202103424) Case 202103424 · Information and data management The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has … 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Maladministration Brighton and Hove City Council (202202555) Case 202202555 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 14 Nov 2022 Maladministration Leeds City Council (202111464) Case 202111464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 9 Nov 2022 Maladministration Catalyst Housing Limited (202113998) Case 202113998 · Information and data management The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. … 7 Nov 2022 Maladministration Catalyst Housing Limited (202103564) Case 202103564 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling. 7 Nov 2022 Maladministration Notting Hill Genesis (202122043) Case 202122043 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property. 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 3 Nov 2022 Maladministration Peabody Trust (202113293) Case 202113293 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports. 1 Nov 2022 Maladministration GreenSquareAccord Limited (202206869) Case 202206869 · Managing Relations The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation. 31 Oct 2022 Maladministration East Suffolk Council (202206499) Case 202206499 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the replacement of the windows in the property. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 25 Oct 2022 Maladministration Norwich City Council (202115493) Case 202115493 · Managing Relations The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint. 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 24 Oct 2022 Maladministration Lambeth Council (202116411) Case 202116411 · Estate Management The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge . 21 Oct 2022 Maladministration Believe Housing Limited (202123042) Case 202123042 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 21 Oct 2022 Maladministration Paragon Asra Housing Limited (202004419) Case 202004419 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the … 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 20 Oct 2022 Maladministration Sovereign Living Limited (202101792) Case 202101792 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the … 19 Oct 2022 Maladministration Tower Hamlets Homes (202204302) Case 202204302 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property.