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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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4 Dec 2023 Maladministration Clarion Housing Association Limited (202202310) Case 202202310 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows … 4 Dec 2023 Maladministration Onward Homes Limited (202222960) Case 202222960 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of antisocial behaviour (ASB). Complaint handling. 1 Dec 2023 Maladministration Clarion Housing Association Limited (202126500) Case 202126500 · Financial The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to … 1 Dec 2023 Maladministration Elim Housing Association Limited (202217527) Case 202217527 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of anti-social behaviour. 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 30 Nov 2023 Maladministration Connect Housing Association Limited (202207740) Case 202207740 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint. 30 Nov 2023 Maladministration Hyde Housing Association Limited (202205351) Case 202205351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has … 30 Nov 2023 Maladministration One Manchester Limited (202016223) Case 202016223 · Managing Relations The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 30 Nov 2023 Maladministration Orbit Group Limited (202128656) Case 202128656 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse. 30 Nov 2023 Maladministration Stonewater Limited (202213498) Case 202213498 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of damage to the resident’s flooring. … 30 Nov 2023 Maladministration Stonewater Limited (202216988) Case 202216988 · Financial The complaint is about the landlord’s disposal of the resident’s possessions. The Ombudsman has also considered the landlord’s complaint handling. 30 Nov 2023 Maladministration Warrington Housing Association Limited (202115582) Case 202115582 · Information and data management The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Maladministration Irwell Valley Housing Association Limited (202125231) Case 202125231 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in … 29 Nov 2023 Maladministration Rooftop Housing Association Limited (202200131) Case 202200131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, … 29 Nov 2023 Maladministration Stonewater Limited (202229182) Case 202229182 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The ASB reports made about … 29 Nov 2023 Maladministration The Riverside Group Limited (202220159) Case 202220159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. … 28 Nov 2023 Maladministration Hyde Housing Association Limited (202203800) Case 202203800 · Managing Relations This complaint is about the landlord’s handling of: Water leaks into the resident’s flat. The associated complaint. 28 Nov 2023 Maladministration Ocean Housing Limited (202318909) Case 202318909 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports concerning antisocial behaviour. Complaint handling. 28 Nov 2023 Maladministration Wandle Housing Association Limited (202223139) Case 202223139 · Old Property Condition migrated-2025 REPORT COMPLAINT 202223139 Wandle Housing Association Limited 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2023 Maladministration Orbit Group Limited (202225435) Case 202225435 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the … 27 Nov 2023 Maladministration Southern Housing Group Limited (202117230) Case 202117230 · Managing Relations The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial … 27 Nov 2023 Maladministration Wandle Housing Association Limited (202124591) Case 202124591 · Managing Relations The complaint is about: The landlord’s handling of the condition of the resident’s new home. The landlord's refusal to carry … 24 Nov 2023 Maladministration Orbit Group Limited (202223344) Case 202223344 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 21 Nov 2023 Maladministration A2Dominion Housing Group Limited (202201426) Case 202201426 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service. 21 Nov 2023 Maladministration Paragon Asra Housing Limited (202216637) Case 202216637 · Managing Relations The complaint is about: The landlord’s handling of planned works to refurbish the resident’s bathroom and the resident’s reports of … 20 Nov 2023 Maladministration The Guinness Partnership Limited (202212916) Case 202212916 · Managing Relations The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated … 20 Nov 2023 Maladministration Westward Housing Group Limited (202113399) Case 202113399 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response … 17 Nov 2023 Maladministration GreenSquareAccord Limited (202229698) Case 202229698 · Managing Relations This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary … 16 Nov 2023 Maladministration A2Dominion Housing Group Limited (202223460) Case 202223460 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water hammer noise. 15 Nov 2023 Maladministration Clarion Housing Association Limited (202208784) Case 202208784 · Managing Relations The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of … 13 Nov 2023 Maladministration Silva Homes Limited (202205197) Case 202205197 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated … 9 Nov 2023 Maladministration GreenSquareAccord Limited (202214873) Case 202214873 · Managing Relations REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Nov 2023 Maladministration Jigsaw Homes Group Limited (202220957) Case 202220957 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the … 8 Nov 2023 Maladministration Wandle Housing Association Limited (202223775) Case 202223775 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs to the communal front door and entry … 7 Nov 2023 Maladministration GreenSquareAccord Limited (202302675) Case 202302675 · Financial This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. … 7 Nov 2023 Maladministration Hyde Housing Association Limited (202210353) Case 202210353 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling. 7 Nov 2023 Maladministration Sovereign Housing Association Limited (202220067) Case 202220067 · Managing Relations The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at … 7 Nov 2023 Maladministration The Guinness Partnership Limited (202225901) Case 202225901 · Managing Relations The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs … 3 Nov 2023 Maladministration Places for People Group Limited (202128598) Case 202128598 · Financial This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling. 2 Nov 2023 Maladministration Beyond Housing Limited (202209764) Case 202209764 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to … 31 Oct 2023 Maladministration Aster Group Limited (202108633) Case 202108633 · Managing Relations The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: … 31 Oct 2023 Maladministration Clarion Housing Association Limited (202215200) Case 202215200 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents concerns regarding the safety of the cladding at her property. … 31 Oct 2023 Maladministration Estuary Housing Association Limited (202218007) Case 202218007 · Managing Relations The complaint is about the landlord’s: Handling of major works. Complaints handling. 31 Oct 2023 Maladministration LiveWest Homes Limited (202215615) Case 202215615 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of and response to antisocial behaviour caused by the resident’s neighbour between May … 31 Oct 2023 Maladministration Orbit Group Limited (202016924) Case 202016924 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling. 31 Oct 2023 Maladministration Paragon Asra Housing Limited (202014965) Case 202014965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling of … 31 Oct 2023 Maladministration Sage Housing Limited (SHL) (202116347) Case 202116347 · Managing Relations The complaint was about: The landlord’s handling of the resident’s request for documents relating to Japanese knotweed (“knotweed”) during the … 31 Oct 2023 Maladministration Sovereign Housing Association Limited (202221259) Case 202221259 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s …