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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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30 Apr 2021 Maladministration Waltham Forest Council (202004117) Case 202004117 · Old Property Condition migrated-2025 The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building … 30 Apr 2021 Maladministration Wandsworth Council (202002164) Case 202002164 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 28 Apr 2021 Maladministration Islington Council (202006439) Case 202006439 The complaint is about the landlord’s: 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 20 Apr 2021 Maladministration BCP Council (201915205) Case 201915205 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Apr 2021 Maladministration Hammersmith and Fulham Council (202004933) Case 202004933 REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Apr 2021 Maladministration Greenwich Council (201909305) Case 201909305 The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered … 13 Apr 2021 Maladministration Sheffield City Council (201910086) Case 201910086 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to … 7 Apr 2021 Maladministration Newham Council (201907092) Case 201907092 The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling. 7 Apr 2021 Maladministration Southwark Council (202001796) Case 202001796 · Local Authority / ALMO or TMO The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly … 6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 31 Mar 2021 Maladministration Kingston upon Thames Council (201903721) Case 201903721 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of their reports of anti-social behaviour. 25 Mar 2021 Maladministration Birmingham City Council (202007242) Case 202007242 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated … 24 Mar 2021 Maladministration Sandwell Metropolitan Borough Council (201906786) Case 201906786 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 23 Mar 2021 Maladministration East Devon District Council (202008910) Case 202008910 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a … 22 Mar 2021 Maladministration Southwark Council (202004554) Case 202004554 · Leaseholder The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage … 22 Mar 2021 Maladministration Southwark Council (202005132) Case 202005132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her … 11 Mar 2021 Maladministration Kingston upon Thames Council (202000973) Case 202000973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area. 9 Mar 2021 Maladministration Haringey Council (202005882) Case 202005882 · Case Review The complaint concerns the landlord’s administration of the resident’s rent account. 3 Mar 2021 Maladministration Birmingham City Council (201915233) Case 201915233 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety … 27 Feb 2021 Maladministration Dudley Metropolitan Borough Council (202003643) Case 202003643 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings … 26 Feb 2021 Maladministration Hammersmith and Fulham Council (202003737) Case 202003737 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and … 26 Feb 2021 Maladministration Southwark Council (201913530) Case 201913530 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden. 26 Feb 2021 Maladministration Southwark Council (201915518) Case 201915518 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct … 26 Feb 2021 Maladministration Waltham Forest Council (202009252) Case 202009252 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of … 26 Feb 2021 Maladministration Westminster City Council (202004695) Case 202004695 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced … 25 Feb 2021 Maladministration Barnet Council (201914457) Case 201914457 · Local Authority / ALMO or TMO The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The … 25 Feb 2021 Maladministration Hammersmith and Fulham Council (202005456) Case 202005456 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property. 25 Feb 2021 Maladministration Hinckley and Bosworth Borough Council (202011700) Case 202011700 · Local Authority / ALMO or TMO REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 22 Feb 2021 Maladministration Mid Devon District Council (202007057) Case 202007057 · Managing Relations The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler. 16 Feb 2021 Maladministration Dudley Metropolitan Borough Council (201911389) Case 201911389 · Managing Relations The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint … 12 Feb 2021 Maladministration Southwark Council (202008684) Case 202008684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its … 8 Feb 2021 Maladministration Birmingham City Council (202006450) Case 202006450 The complaint is about the landlord’s: 3 Feb 2021 Maladministration Kingston upon Thames Council (202002004) Case 202002004 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling. 29 Jan 2021 Maladministration Tower Hamlets Council (201915515) Case 201915515 · Old Compensation categories The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair … 28 Jan 2021 Maladministration Newham Council (201907602) Case 201907602 · Managing Relations The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint. 27 Jan 2021 Maladministration Lambeth Council (201900571) Case 201900571 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 27 Jan 2021 Maladministration Leicester City Council (202006987) Case 202006987 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs. 26 Jan 2021 Maladministration Greenwich Council (201910844) Case 201910844 · Managing Relations The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; … 21 Jan 2021 Maladministration Bristol City Council (201914973) Case 201914973 · Local Authority / ALMO or TMO The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 21 Jan 2021 Maladministration Leeds City Council (202003569) Case 202003569 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas … 20 Jan 2021 Maladministration Hammersmith and Fulham Council (202000590) Case 202000590 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an … 20 Jan 2021 Maladministration Lambeth Council (202003390) Case 202003390 · Leaseholder REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Jan 2021 Maladministration Westminster City Council (202002702) Case 202002702 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer. 12 Jan 2021 Maladministration Newham Council (201913856) Case 201913856 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, … 11 Jan 2021 Maladministration Newham Council (201908648) Case 201908648 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her … 4 Jan 2021 Maladministration Hammersmith and Fulham Council (201909756) Case 201909756 · Managing Relations The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. … 23 Dec 2020 Maladministration Sandwell Metropolitan Borough Council (201912989) Case 201912989 · Information and data management The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building. 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property.