Birmingham City Council (202109631)
The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202117144)
The complaint is about the landlord’s response to the resident’s query about window cleaning.
Lambeth Council (202101047)
The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.
East Devon District Council (202114420)
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.
Stoke-on-Trent City Council (202015689)
This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.
Haringey Council (202102332)
The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.
Islington Council (202104771)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.
Leeds City Council (202111771)
The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.
Birmingham City Council (202103998)
The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.
Camden Council (202007497)
The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202006396)
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
Thanet District Council (202100615)
The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.
Birmingham City Council (202015944)
The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.
North Kesteven District Council (202008668)
The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.
Birmingham City Council (202102644)
REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Birmingham City Council (202016076)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record keeping.
Birmingham City Council (202106300)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.
Hammersmith and Fulham Council (202101891)
The complaint is about the landlord’s handling of a door and window repair.
Birmingham City Council (202014399)
The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.
Epping Forest District Council (202103103)
The complaint is about the landlord's handling of the resident's reports of noise disturbance.
Southwark Council (202111896)
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
Haringey Council (201914247)
The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.
Newham Council (202017405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
East Devon District Council (202100382)
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
Kirklees Council (202009737)
The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.
Leeds City Council (202014700)
REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Wandsworth Council (202102367)
The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.
Hammersmith and Fulham Council (202102637)
The complaint is about the response to leaks into the property.
Haringey Council (202101286)
REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Islington Council (202011018)
The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Arun District Council (201805246)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.
Barking and Dagenham Council (201900890)
The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202010278)
The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.
Leicester City Council (202010537)
The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.
Westminster City Council (202106768)
The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.
Southwark Council (202109904)
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Haringey Council (202101167)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
North Tyneside Council (202009313)
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
Birmingham City Council (202013786)
The resident has complained about the landlord’s handling of repairs to her property.
Camden Council (202016028)
The complaint is about: The landlord’s handling of planned works. The cost of the planned works.
Hammersmith and Fulham Council (202105218)
The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.
Tendring District Council (202101347)
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.
Hammersmith and Fulham Council (202017220)
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.
Birmingham City Council (202010756)
The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the property whilst the landlord was undertaking adaptation repair works. The Astro turf at the property whilst the landlord was undertaking adaptation repair works.
Welwyn Hatfield Borough Council (202003333)
The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Hackney Council (202005813)
The complaint is about the landlord’s response to the resident’s reports of repairs in the property.
Brighton and Hove City Council (202006311)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling.
Norwich City Council (201914385)
This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.
Leicester City Council (201909564)
The resident complains about the landlord’s handling of a number of repairs at the property.
Southwark Council (202010934)
The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)