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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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22 May 2025 Maladministration Sandwell Metropolitan Borough Council (202421293) Case 202421293 · Managing Relations The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the … 22 May 2025 Maladministration Torus62 Limited (202325717) Case 202325717 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a rat infestation. complaint . This report has … 21 May 2025 Maladministration Adullam Homes Housing Association Limited (202229939) Case 202229939 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 21 May 2025 Maladministration Bromford Housing Group Limited (202234462) Case 202234462 · Financial The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation … 21 May 2025 Maladministration Clarion Housing Association Limited (202426879) Case 202426879 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has … 21 May 2025 Maladministration Jigsaw Homes Group Limited (202322779) Case 202322779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. … 21 May 2025 Maladministration LiveWest Homes Limited (202321678) Case 202321678 · Responsive repairs/activity The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal … 21 May 2025 Maladministration North Kesteven District Council (202319679) Case 202319679 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not … 21 May 2025 Maladministration North Tyneside Council (202430789) Case 202430789 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 21 May 2025 Maladministration Norwich City Council (202327130) Case 202327130 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall. 21 May 2025 Maladministration Nottingham City Council (202328988) Case 202328988 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property. 21 May 2025 Maladministration One Housing Group Limited (202231890) Case 202231890 · Responsive repairs/activity The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water. 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 Maladministration City of Westminster Council (202327330) Case 202327330 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints. 20 May 2025 Maladministration Colchester City Council (202325825) Case 202325825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 May 2025 Maladministration Hackney Housing Co-operative Limited (202225603) Case 202225603 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in … 20 May 2025 Maladministration Jigsaw Homes Group Limited (202234888) Case 202234888 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also … 20 May 2025 Maladministration London Borough of Camden Council (202326521) Case 202326521 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to … 20 May 2025 Maladministration London Borough of Lambeth (202318964) Case 202318964 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation … 20 May 2025 Maladministration London Borough of Lewisham (202428707) Case 202428707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent … 20 May 2025 Maladministration London Borough of Newham (202232963) Case 202232963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered … 20 May 2025 Maladministration London & Quadrant Housing Trust (202315612) Case 202315612 · Information and data management The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and … 20 May 2025 Maladministration London & Quadrant Housing Trust (202418159) Case 202418159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 20 May 2025 Maladministration Midland Heart Limited (202226163) Case 202226163 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint. 20 May 2025 Maladministration Peabody Trust (202316643) Case 202316643 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain … 20 May 2025 Maladministration Peabody Trust (202410207) Case 202410207 · Financial The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial … 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 20 May 2025 Maladministration Southern Housing (202119657) Case 202119657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling … 20 May 2025 Maladministration The Guinness Partnership Limited (202431434) Case 202431434 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint. 19 May 2025 Maladministration Chelmer Housing Partnership Limited (202300166) Case 202300166 · Managing Relations The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling. 19 May 2025 Maladministration London Borough of Camden Council (202331237) Case 202331237 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following … 19 May 2025 Maladministration Southern Housing (202312546) Case 202312546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint … 19 May 2025 Maladministration Westward Housing Group Limited (202339011) Case 202339011 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments. 17 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307107) Case 202307107 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint. 16 May 2025 Maladministration London Borough of Islington (202323888) Case 202323888 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate … 16 May 2025 Maladministration London Borough of Lambeth (202423025) Case 202423025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint … 16 May 2025 Maladministration London Borough of Lambeth (202431586) Case 202431586 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 16 May 2025 Maladministration London & Quadrant Housing Trust (202409617) Case 202409617 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint. 16 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321865) Case 202321865 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden. 16 May 2025 Maladministration Notting Hill Genesis (NHG) (202304281) Case 202304281 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its … 16 May 2025 Maladministration Southern Housing (202315808) Case 202315808 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property. 16 May 2025 Maladministration Stonewater Limited (202345091) Case 202345091 · Managing Relations The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The … 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 15 May 2025 Maladministration Bromford Housing Group Limited (202215298) Case 202215298 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint. 15 May 2025 Maladministration London Borough of Hackney (202324924) Case 202324924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of residue in the property. 15 May 2025 Maladministration London Borough of Lambeth (202322692) Case 202322692 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling. 15 May 2025 Maladministration London Borough of Lambeth (202408323) Case 202408323 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have … 15 May 2025 Maladministration London & Quadrant Housing Trust (202348138) Case 202348138 · Managing Relations The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also … 15 May 2025 Maladministration London & Quadrant Housing Trust (202421680) Case 202421680 · Managing Relations REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating … 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307153) Case 202307153 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of …