Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Complaint.
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply …
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have …
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living room floor. the resident’s reports of storm damage to her garden. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, bathroom, and the leak continuing in the living room. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent damage. Her grandson’s vulnerabilities and support needs.
The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint.
The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and the associated repairs.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |