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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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28 Feb 2023 Maladministration Brighton and Hove City Council (202126858) Case 202126858 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange. 28 Feb 2023 Maladministration Leeds City Council (202126341) Case 202126341 · Managing Relations The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the … 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 Maladministration London Borough of Enfield (202122007) Case 202122007 · Old Property Condition migrated-2025 The resident complained about the landlord's handling of works in response to her reports of damp and mould in the … 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 27 Feb 2023 Maladministration Tower Hamlets Homes (202121277) Case 202121277 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related … 24 Feb 2023 Maladministration Hammersmith and Fulham Council (202202428) Case 202202428 · Managing Relations The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling. 24 Feb 2023 Maladministration Lewisham Council (202109734) Case 202109734 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved … 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 23 Feb 2023 Maladministration Wolverhampton City Council (202116971) Case 202116971 · Estate Management The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of … 22 Feb 2023 Maladministration Birmingham City Council (202119233) Case 202119233 · Health and Safety (inc. building safety) The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that … 16 Feb 2023 Maladministration London & Quadrant Housing Trust (202015388) Case 202015388 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns … 15 Feb 2023 Maladministration Barking and Dagenham Council (202113701) Case 202113701 · Managing Relations The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord … 15 Feb 2023 Maladministration Livv Housing Group (202113921) Case 202113921 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports … 15 Feb 2023 Maladministration Royal Borough of Kensington and Chelsea (202210570) Case 202210570 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above … 13 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202214529) Case 202214529 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the … 13 Feb 2023 Maladministration Onward Homes Limited (202213478) Case 202213478 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial … 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 9 Feb 2023 Maladministration Stroud District Council (202212935) Case 202212935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath. 8 Feb 2023 Maladministration Lambeth Council (202115695) Case 202115695 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property. 7 Feb 2023 Maladministration London & Quadrant Housing Trust (202119188) Case 202119188 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, … 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Maladministration Hammersmith and Fulham Council (202117830) Case 202117830 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. … 31 Jan 2023 Maladministration Milton Keynes Council (201902957) Case 201902957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. … 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 30 Jan 2023 Maladministration London & Quadrant Housing Trust (202205075) Case 202205075 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property. 24 Jan 2023 Maladministration Islington Council (202126743) Case 202126743 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling … 24 Jan 2023 Maladministration Paragon Asra Housing Limited (202206764) Case 202206764 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs … 23 Jan 2023 Maladministration Royal Borough Of Greenwich (202121873) Case 202121873 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards … 23 Jan 2023 Maladministration Settle Group (202208571) Case 202208571 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of … 22 Jan 2023 Maladministration West Kent Housing Association (202123016) Case 202123016 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their … 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204443) Case 202204443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling. 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 13 Jan 2023 Maladministration GreenSquareAccord Limited (202208247) Case 202208247 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to … 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Maladministration Hammersmith and Fulham Council (202206018) Case 202206018 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Maladministration Tower Hamlets Homes (202121056) Case 202121056 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. … 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 21 Dec 2022 Maladministration Royal Borough of Kensington and Chelsea (202200791) Case 202200791 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's … 20 Dec 2022 Maladministration Kingston upon Hull City Council (202125791) Case 202125791 · Managing Relations The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the …