Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Maladministration ×

Showing 2,594 of 16,595 decisions matching "limited"

Decisions

Most recent first
17 Jan 2024 Maladministration Clarion Housing Association Limited (202201266) Case 202201266 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202221220) Case 202221220 · Financial The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 16 Jan 2024 Maladministration Incommunities Limited (202216799) Case 202216799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 16 Jan 2024 Maladministration LiveWest Homes Limited (202218852) Case 202218852 · Managing Relations REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Jan 2024 Maladministration Sovereign Housing Association Limited (202218855) Case 202218855 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles … 15 Jan 2024 Maladministration Hyde Housing Association Limited (202224577) Case 202224577 · Financial This complaint is about the landlord’s: 15 Jan 2024 Maladministration Paragon Asra Housing Limited (202210065) Case 202210065 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal … 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 12 Jan 2024 Maladministration LiveWest Homes Limited (202212273) Case 202212273 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the … 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 2 Jan 2024 Maladministration Richmond Housing Partnership Limited (202014319) Case 202014319 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise. Complaints. 2 Jan 2024 Maladministration Stonewater Limited (202214459) Case 202214459 · Financial The complaint is about the landlord’s: Response to reports of a lack of provision of promised communal facilities and about … 22 Dec 2023 Maladministration Bromford Housing Group Limited (202123542) Case 202123542 · Managing Relations The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202124748) Case 202124748 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB), including racial harassment. 22 Dec 2023 Maladministration Clarion Housing Association Limited (202209592) Case 202209592 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202227434) Case 202227434 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation … 22 Dec 2023 Maladministration GreenSquareAccord Limited (202304900) Case 202304900 · Estate Management The complaint is about the provision of gardening services. The Ombudsman has also considered the landlord’s complaint handling. 22 Dec 2023 Maladministration Southern Housing (202013457) Case 202013457 · Old Complaints Handling categories REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2023 Maladministration The Guinness Partnership Limited (202212477) Case 202212477 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water … 22 Dec 2023 Maladministration Yorkshire Housing Limited (202201907) Case 202201907 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak on the boiler and the installation … 21 Dec 2023 Maladministration Aster Group Limited (202205493) Case 202205493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould … 21 Dec 2023 Maladministration Places for People Group Limited (202206081) Case 202206081 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent … 21 Dec 2023 Maladministration Southern Housing Group Limited (202128297) Case 202128297 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in … 21 Dec 2023 Maladministration Vivid Housing Limited (202211330) Case 202211330 · Financial The complaint is about the landlord’s handling of the resident’s concerns about the service management charge. The Ombudsman has also … 20 Dec 2023 Maladministration Hexagon Housing Association Limited (202201020) Case 202201020 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has … 20 Dec 2023 Maladministration Hyde Housing Association Limited (202124025) Case 202124025 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of … 20 Dec 2023 Maladministration Hyde Housing Association Limited (202221054) Case 202221054 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the balcony door. 20 Dec 2023 Maladministration Paragon Asra Housing Limited (202202007) Case 202202007 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 20 Dec 2023 Maladministration Sovereign Housing Association Limited (202218565) Case 202218565 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the … 20 Dec 2023 Maladministration The Guinness Partnership Limited (202102462) Case 202102462 · Managing Relations The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling. 19 Dec 2023 Maladministration A2Dominion Housing Group Limited (202202594) Case 202202594 · Managing Relations REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Dec 2023 Maladministration Clarion Housing Association Limited (202114998) Case 202114998 · Financial The complaint is about the landlord’s: Response to the resident’s reports of an ongoing pigeons’ infestation. Response to the resident’s … 19 Dec 2023 Maladministration Midland Heart Limited (202121358) Case 202121358 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects after she moved into the new build … 19 Dec 2023 Maladministration Raven Housing Trust Limited (202017342) Case 202017342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: noise transference. fire safety in the building. complaint … 19 Dec 2023 Maladministration Sovereign Housing Association Limited (202120596) Case 202120596 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of collapsed ceilings, heating and hot water failures, plumbing … 19 Dec 2023 Maladministration Stonewater Limited (202126401) Case 202126401 · Financial The complaint is about the landlord’s response to the resident’s: Concerns of administration and calculation of service charge actuals and … 18 Dec 2023 Maladministration Clarion Housing Association Limited (202227017) Case 202227017 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp and mould. 18 Dec 2023 Maladministration Hyde Housing Association Limited (202119260) Case 202119260 · Managing Relations This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 18 Dec 2023 Maladministration Swan Housing Association Limited (202234533) Case 202234533 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould problems in his home. 15 Dec 2023 Maladministration Clarion Housing Association Limited (202203929) Case 202203929 · Financial The complaint is about the landlord’s handling of the resident’s queries about his service charges. The Ombudsman has also considered … 15 Dec 2023 Maladministration Coastline Housing Limited (202202199) Case 202202199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s: … 15 Dec 2023 Maladministration GreenSquareAccord Limited (202229616) Case 202229616 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a suspected carbon monoxide leak. The Ombudsman has … 14 Dec 2023 Maladministration Clarion Housing Association Limited (202200962) Case 202200962 · Financial The complaint is about the landlord’s handling of the resident’s concerns: about service charges and that he is being charged … 14 Dec 2023 Maladministration Places for People Group Limited (202210881) Case 202210881 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint. 13 Dec 2023 Maladministration Home Group Limited (202225677) Case 202225677 · Managing Relations The complaint is about the landlord’s handling of: - A leak and associated repairs. The Ombudsman has also investigated the … 13 Dec 2023 Maladministration Paragon Asra Housing Limited (202208013) Case 202208013 · Managing Relations The complaint is about the landlord’s handling of a leak affecting the property, including the time taken to complete repairs. … 7 Dec 2023 Maladministration Onward Homes Limited (202004708) Case 202004708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. 6 Dec 2023 Maladministration Aster Group Limited (202216842) Case 202216842 · Financial The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on …