A2Dominion Housing Group Limited (202227136)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromford Housing Group Limited (202210934)
The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Complaint.
Clarion Housing Association Limited (202214815)
The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202220271)
The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. the associated complaint.
Hyde Housing Association Limited (202212600)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint.
Midland Heart Limited (202221858)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s complaint handling.
Plus Dane Housing Limited (202225094)
The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s request to make a complaint.
Southern Housing Group Limited (202219974)
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft …
The Guinness Partnership Limited (202208543)
The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.
The Guinness Partnership Limited (202302454)
The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202203050)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Cotman Housing Association Limited (202219362)
The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
One Housing Group Limited (202204745)
The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a roof garden, resulting in damage, damp and mould. The Ombudsman will consider the landlord’s complaint handling.
Paragon Asra Housing Limited (202307998)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. Complaint handling.
Places for People Group Limited (202219085)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
Platform Housing Group Limited (202220099)
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Southern Housing Group Limited (202205237)
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
Southern Housing Group Limited (202218695)
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202228637)
The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. The resident’s complaint.
Southern Housing Group Limited (202304117)
The complaint is about the landlord’s handling of repairs to the resident’s ceiling.
Vivid Housing Limited (202209503)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
Bolton at Home Limited (202220854)
The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.
Hyde Housing Association Limited (202124820)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202214409)
The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.
Magna Housing Limited (202225432)
The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202223253)
The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202112428)
The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused.
Abri Group Limited (202233917)
The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s concerns about damage caused to her personal possessions by the damp and mould. The resident’s reports of cracks to an internal wall, and possible subsidence. The Ombudsman has also considered …
Chelmer Housing Partnership Limited (202122681)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her request to move.
Clarion Housing Association Limited (202226481)
The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202216709)
The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.
Orbit Group Limited (202228138)
The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint.
Southern Housing Group Limited (202111872)
REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (202208921)
REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Origin Housing Limited (202231047)
The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202207125)
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
Southern Housing Group Limited (202215836)
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments and communication. Its complaint handling.
Bromford Housing Group Limited (202109189)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, drug use and noise. Reports of communal repairs. Reports of pets being kept in the block. Management transfer request. The Ombudsman has also considered the landlord's complaint handling.
Eastlight Community Homes Limited (202213536)
The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to the resident’s concerns about how it records and shares information about asbestos within properties. Conditions applied by the landlord to an offer of compensation. The landlord’s handling of the resident’s …
Raven Housing Trust Limited (202213716)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202305064)
The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling.
One Housing Group Limited (202219629)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been considered.
Southern Housing Group Limited (202302042)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint.
Accent Housing Limited (202230744)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint.
Clarion Housing Association Limited (202231277)
The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.
Clarion Housing Association Limited (202215143)
The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new property did not meet her disability needs. The landlords handling of the resident’s concerns about items damaged in the fire. The Ombudsman has also considered the …
Clarion Housing Association Limited (202313883)
The complaint is about the landlord’s handling of roof repairs, condensation and cold.
LiveWest Homes Limited (202216849)
The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202218434)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Vivid Housing Limited (202307445)
The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)