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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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27 Sep 2021 Maladministration Haringey Council (202007715) Case 202007715 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs … 23 Sep 2021 Maladministration Leeds City Council (201914467) Case 201914467 · Managing Relations The resident complained about the landlord’s response to her complaint about the condition of the property when first let and … 22 Sep 2021 Maladministration Lambeth Council (201914310) Case 201914310 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on … 16 Sep 2021 Maladministration Islington Council (202015622) Case 202015622 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response … 15 Sep 2021 Maladministration Westminster City Council (202009817) Case 202009817 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint … 6 Sep 2021 Maladministration Camden Council (202011960) Case 202011960 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground … 6 Sep 2021 Maladministration Islington Council (202108137) Case 202108137 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for repairs to her garden. 31 Aug 2021 Maladministration Brent Council (202013798) Case 202013798 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property. 31 Aug 2021 Maladministration Darlington Borough Council (202012091) Case 202012091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has … 31 Aug 2021 Maladministration Luton Borough Council (202013316) Case 202013316 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 27 Aug 2021 Maladministration Birmingham City Council (202015613) Case 202015613 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units. 19 Aug 2021 Maladministration Brent Council (201811888) Case 201811888 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from … 19 Aug 2021 Maladministration Lambeth Council (202104328) Case 202104328 · Local Authority / ALMO or TMO The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The … 19 Aug 2021 Maladministration Uttlesford District Council (202005573) Case 202005573 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling. 12 Aug 2021 Maladministration Southwark Council (202013386) Case 202013386 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property … 9 Aug 2021 Maladministration Birmingham City Council (202006454) Case 202006454 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related … 9 Aug 2021 Maladministration Camden Council (201909725) Case 201909725 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 9 Aug 2021 Maladministration Harlow District Council (202011433) Case 202011433 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling. 9 Aug 2021 Maladministration Wigan Metropolitan Borough Council (201906755) Case 201906755 · Financial This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. … 6 Aug 2021 Maladministration Hammersmith and Fulham Council (202100618) Case 202100618 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property. 4 Aug 2021 Maladministration Islington Council (202012886) Case 202012886 · Managing Relations The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The … 30 Jul 2021 Maladministration Leeds City Council (202102741) Case 202102741 · Local Authority / ALMO or TMO The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the … 29 Jul 2021 Maladministration Southwark Council (202004464) Case 202004464 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of asbestos in her home. 26 Jul 2021 Maladministration Greenwich Council (202006184) Case 202006184 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an odour in his property. 21 Jul 2021 Maladministration Havering Council (202008258) Case 202008258 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered … 20 Jul 2021 Maladministration Croydon Council (201910960) Case 201910960 · Managing Relations The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; … 19 Jul 2021 Maladministration Tower Hamlets Council (202010991) Case 202010991 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling. 16 Jul 2021 Maladministration Barking and Dagenham Council (201911211) Case 201911211 · Health and Safety (inc. building safety) This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the … 16 Jul 2021 Maladministration Birmingham City Council (202013007) Case 202013007 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property. 9 Jul 2021 Maladministration Barnet Council (202006969) Case 202006969 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it … 1 Jul 2021 Maladministration Stevenage Borough Council (202013153) Case 202013153 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate. 1 Jul 2021 Maladministration Tower Hamlets Council (202016524) Case 202016524 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors. 28 Jun 2021 Maladministration Arun District Council (202010488) Case 202010488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained … 23 Jun 2021 Maladministration Southwark Council (202003378) Case 202003378 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom. 11 Jun 2021 Maladministration Birmingham City Council (202002975) Case 202002975 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a … 9 Jun 2021 Maladministration Swindon Borough Council (202008806) Case 202008806 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about damage to her sofa. 7 Jun 2021 Maladministration Islington Council (202003808) Case 202003808 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the … 28 May 2021 Maladministration Camden Council (202010569) Case 202010569 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling. 28 May 2021 Maladministration Hammersmith and Fulham Council (202009410) Case 202009410 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated … 27 May 2021 Maladministration Hammersmith and Fulham Council (202011017) Case 202011017 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe. 25 May 2021 Maladministration Southwark Council (202011769) Case 202011769 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property … 21 May 2021 Maladministration Haringey Council (202010916) Case 202010916 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes. 20 May 2021 Maladministration Tower Hamlets Council (202005068) Case 202005068 · Managing Relations REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2021 Maladministration Adur District Council (202001176) Case 202001176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is … 18 May 2021 Maladministration Hammersmith and Fulham Council (202009699) Case 202009699 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and … 14 May 2021 Maladministration Hammersmith and Fulham Council (202009329) Case 202009329 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property … 7 May 2021 Maladministration Greenwich Council (202005808) Case 202005808 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also … 7 May 2021 Maladministration Leicester City Council (202007082) Case 202007082 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 30 Apr 2021 Maladministration Camden Council (202004959) Case 202004959 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the …