Hackney Council (202118205)
The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202121192)
The complaint is about the landlord’s handling of a refund into the resident’s rent account.
Kingston upon Hull City Council (202120796)
The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.
Sandwell Metropolitan Borough Council (202014265)
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
Barking and Dagenham Council (202017534)
This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.
Croydon Council (202104074)
REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey London Borough Council (202121817)
The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.
Newham Council (202011551)
The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202121406)
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
Southend-on-Sea Borough Council (202009843)
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
Lambeth Council (202106326)
The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.
Lambeth Council (202115286)
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
Hounslow Council (202109038)
The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.
Thurrock Council (202016111)
The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.
Westminster City Council (202009409)
The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.
Leeds City Council (202104606)
This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.
Waltham Forest Council (202118210)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Basildon Borough Council (202010721)
The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.
Epping Forest District Council (202014140)
The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the resident’s reports of damp and mould in the property. This Service has also made a separate finding regarding the landlord’s record keeping.
Hammersmith and Fulham Council (202100502)
The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.
Birmingham City Council (202012972)
The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.
Southwark Council (202007668)
The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.
Southwark Council (202121360)
The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.
Westminster City Council (202106183)
The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.
Birmingham City Council (202108749)
The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.
Southwark Council (202101685)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.
Leeds City Council (202102205)
This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.
Lambeth Council (202104181)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
Birmingham City Council (202109066)
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
Birmingham City Council (202103060)
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Birmingham City Council (202011461)
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
Brent Council (202105638)
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Ealing Council (202005837)
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
Hackney Council (202104301)
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
South Tyneside Council (202112662)
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.
Birmingham City Council (202011666)
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
Leeds City Council (202101525)
The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.
Southwark Council (202109861)
This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.
Wealden District Council (202016254)
The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.
Hammersmith and Fulham Council (202114715)
The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.
Harrow Council (202007622)
The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.
Swindon Borough Council (202119090)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.
Birmingham City Council (202106713)
The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.
Leeds City Council (202013938)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.
Leicester City Council (202106737)
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
Hammersmith and Fulham Council (202104254)
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey Council (201909345)
The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.
Birmingham City Council (202011501)
The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Birmingham City Council (202107243)
The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)