Peabody Trust (202303604)
The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202326917)
REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Sovereign Network Group (202324281)
The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202340091)
The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage.
A2Dominion Housing Group Limited (202320456)
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
Arun District Council (202449303)
The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Bernicia Group (202422631)
The complaint is about the landlord's handling of the resident's reports of repairs to her front and back doors and windows.
Gateshead Metropolitan Borough Council (202328159)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated complaint.
Incommunities Limited (202444944)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property.
London Borough of Enfield (202416326)
The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.
London Borough of Enfield (202438842)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Wandsworth (202337259)
The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.
London & Quadrant Housing Trust (202327844)
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202316527)
The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint.
Peabody Trust (202323130)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.
The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
London Borough of Lambeth (202402913)
The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.
London Borough of Wandsworth (202442912)
The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202207166)
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202413317)
The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202444402)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
South Derbyshire District Council (202347884)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.
Southern Housing (202401999)
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
The Guinness Partnership Limited (202337438)
The complaint is about the landlord's handling of the resident’s reports of pests.
London Borough of Lambeth (202334778)
The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202344083)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.
Onward Homes Limited (202319139)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The associated complaint.
Orbit Housing Association Limited (202420907)
The complaint is about the landlord’s handling of repairs to the communal washing machines.
Sanctuary Housing Association (202447865)
The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling.
Southern Housing (202325518)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
London Borough of Lambeth (202438202)
The complaint is about the landlord’s handling of: Repairs including water damage, the windows, the bathroom, the kitchen units, and cracks on the outside of the property. Mice at the resident’s property.
Oadby and Wigston Borough Council (202419658)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The landlord’s handling of the associated complaint.
Places for People Group Limited (202448602)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB).
Kirklees Metropolitan Borough Council (202302163)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202437550)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property.
My Space Housing Solutions (202347604)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202320023)
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202449386)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Tower Hamlets Community Housing (202436341)
The complaint is about the landlord’s handling of the resident’s reports of: a leak and subsequent damp and mould in his bedroom. a lack of cleaning and rats in the communal areas. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Basildon Borough Council (202313913)
The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202446541)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.
London Borough of Croydon (202417068)
The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. The Ombudsman has also considered the landlord's: complaint handling. record keeping.
London Borough of Hackney (202345272)
The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint.
London Borough of Hackney (202431407)
The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s concerns regarding closed circuit television (CCTV). The Ombudsman has also investigated the landlord’s handling of the complaint.
London Borough of Lewisham (202439765)
The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage to flooring. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202219503)
The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s response to requests that it reimburse for damaged goods. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint and its record keeping.
Stonewater Limited (202317276)
The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated repairs. The Ombudsman has also investigated the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)