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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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29 May 2025 Maladministration St Albans City and District Council (202429405) Case 202429405 · Local Authority / ALMO or TMO The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The … 29 May 2025 Maladministration Yorkshire Housing Limited (202417948) Case 202417948 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the … 28 May 2025 Maladministration Amplius Living (202423013) Case 202423013 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint. 28 May 2025 Maladministration ForHousing Limited (202424394) Case 202424394 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 May 2025 Maladministration Housing Solutions (202301870) Case 202301870 · Managing Relations REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 May 2025 Maladministration London Borough of Hammersmith and Fulham (202421435) Case 202421435 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns … 28 May 2025 Maladministration London Borough of Islington (202326754) Case 202326754 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint. 28 May 2025 Maladministration London Borough of Lambeth (202329603) Case 202329603 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The … 28 May 2025 Maladministration London Borough of Lewisham (202217704) Case 202217704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint. 28 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325240) Case 202325240 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, … 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Paragon Asra Housing Limited (202326238) Case 202326238 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated … 28 May 2025 Maladministration Plexus UK (First Project) Limited (202303220) Case 202303220 · Financial The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy … 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the … 28 May 2025 Maladministration Southern Housing (202330674) Case 202330674 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other … 28 May 2025 Maladministration Southern Housing (202431494) Case 202431494 · ASB/Abuse/Nuisance The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 27 May 2025 Maladministration City of Westminster Council (202405147) Case 202405147 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered … 27 May 2025 Maladministration GreenSquareAccord Limited (202322171) Case 202322171 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property. 27 May 2025 Maladministration Haringey London Borough Council (202325584) Case 202325584 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 May 2025 Maladministration Hexagon Housing Association Limited (202319075) Case 202319075 · Financial The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the … 27 May 2025 Maladministration London Borough of Barnet (202326593) Case 202326593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage. 27 May 2025 Maladministration London Borough of Camden Council (202310255) Case 202310255 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated … 27 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434596) Case 202434596 · Managing Relations The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also … 27 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326885) Case 202326885 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property. 27 May 2025 Maladministration North Northamptonshire Council (202319564) Case 202319564 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to … 27 May 2025 Maladministration The Guinness Partnership Limited (202419804) Case 202419804 · Responsive repairs/activity The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports … 23 May 2025 Maladministration Anchor Hanover Group (202301149) Case 202301149 · Financial The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling. 23 May 2025 Maladministration Estuary Housing Association Limited (202321641) Case 202321641 · Managing Relations The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 May 2025 Maladministration Haringey London Borough Council (202423177) Case 202423177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. … 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 23 May 2025 Maladministration London Borough of Camden Council (202215702) Case 202215702 · Local Authority / ALMO or TMO REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 May 2025 Maladministration London Borough of Newham (202301460) Case 202301460 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. … 23 May 2025 Maladministration London Borough of Wandsworth (202401648) Case 202401648 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 23 May 2025 Maladministration London & Quadrant Housing Trust (202428880) Case 202428880 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence. The associated complaint. 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313414) Case 202313414 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for … 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202412073) Case 202412073 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. … 23 May 2025 Maladministration Luton Borough Council (202420326) Case 202420326 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 23 May 2025 Maladministration Manchester City Council (202330593) Case 202330593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated … 23 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331469) Case 202331469 · Managing Relations The complaint is about the landlord’s handling of repairs required to address the resident’s concerns of damp and mould. We … 23 May 2025 Maladministration Milton Keynes City Council (202219477) Case 202219477 · Financial The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to … 23 May 2025 Maladministration Notting Hill Genesis (NHG) (202337733) Case 202337733 · Information and data management The complaint is about the landlord’s handling of a request for rehousing. The Ombudsman has also considered the landlord’s: Complaint … 23 May 2025 Maladministration Torus62 Limited (202423279) Case 202423279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the … 23 May 2025 Maladministration Walsall Housing Group Limited (202417856) Case 202417856 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, … 22 May 2025 Maladministration A2Dominion Housing Group Limited (202228760) Case 202228760 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 22 May 2025 Maladministration London Borough of Hackney (202415136) Case 202415136 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 22 May 2025 Maladministration London Borough of Lambeth (202225033) Case 202225033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The … 22 May 2025 Maladministration Royal Borough Of Greenwich (202323784) Case 202323784 · Managing Relations This complaint is about the landlord’s handling of: The resident’s request for a replacement back fence. The associated complaint.