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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Maladministration Paragon Asra Housing Limited (202126520) Case 202126520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and … 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 29 Mar 2023 Maladministration Kirklees Council (202113785) Case 202113785 · Managing Relations The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection. 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 29 Mar 2023 Maladministration Sovereign Housing Association Limited (202007310) Case 202007310 · Managing Relations The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of … 28 Mar 2023 Maladministration Derwent Housing Association Limited (202211282) Case 202211282 · Old Property Condition migrated-2025 The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Maladministration London Borough of Brent (202203555) Case 202203555 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 27 Mar 2023 Maladministration East Devon District Council (202119257) Case 202119257 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The … 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202007666) Case 202007666 · Managing Relations The complaint is about the landlord’s handling of: A flood in the communal car park serving the resident’s property. The … 27 Mar 2023 Maladministration Tower Hamlets Homes (202209869) Case 202209869 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the building following the resident’s reports of blocked guttering and … 27 Mar 2023 Maladministration West Kent Housing Association (202127861) Case 202127861 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign … 24 Mar 2023 Maladministration Birmingham City Council (202208106) Case 202208106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also … 24 Mar 2023 Maladministration Islington Council (202121287) Case 202121287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including … 24 Mar 2023 Maladministration Newcastle City Council (202128122) Case 202128122 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former … 24 Mar 2023 Maladministration Southend-on-Sea City Council (202127516) Case 202127516 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 24 Mar 2023 Maladministration Southwark Council (202210731) Case 202210731 · Financial The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account … 24 Mar 2023 Maladministration The Guinness Partnership Limited (202126013) Case 202126013 · Managing Relations This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the … 24 Mar 2023 Maladministration The Housing Plus Group Limited (202126872) Case 202126872 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 23 Mar 2023 Maladministration Newlon Housing Trust (202126212) Case 202126212 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent … 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint. 22 Mar 2023 Maladministration Royal Borough Of Greenwich (202103221) Case 202103221 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated … 21 Mar 2023 Maladministration Birmingham City Council (202208926) Case 202208926 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to replace the loft insulation in the property. 21 Mar 2023 Maladministration Camden Council (202210749) Case 202210749 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating … 20 Mar 2023 Maladministration Citizen Housing (202211268) Case 202211268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property. 17 Mar 2023 Maladministration Sandwell Metropolitan Borough Council (202108283) Case 202108283 · Information and data management The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record … 16 Mar 2023 Maladministration Southwark Council (202213560) Case 202213560 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in … 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 14 Mar 2023 Maladministration London Borough of Ealing (202203160) Case 202203160 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s … 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 13 Mar 2023 Maladministration Lambeth Council (202115650) Case 202115650 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling. 13 Mar 2023 Maladministration Southwark Council (202122934) Case 202122934 · Managing Relations The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to … 13 Mar 2023 Maladministration Westminster City Council (202125720) Case 202125720 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused … 11 Mar 2023 Maladministration Basildon Borough Council (202204250) Case 202204250 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the … 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 9 Mar 2023 Maladministration Ongo Homes Limited (202209615) Case 202209615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of … 8 Mar 2023 Maladministration Stevenage Borough Council (202211783) Case 202211783 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling. 7 Mar 2023 Maladministration Metropolitan Thames Valley Housing (202126055) Case 202126055 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration … 6 Mar 2023 Maladministration Leeds City Council (202204111) Case 202204111 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring … 4 Mar 2023 Maladministration Sheffield City Council (202119409) Case 202119409 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling. 3 Mar 2023 Maladministration London Borough of Brent (202214126) Case 202214126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal … 2 Mar 2023 Maladministration Hundred Houses Society Limited (202126661) Case 202126661 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to purchase the landlord’s share in their joint ownership … 2 Mar 2023 Maladministration Paragon Asra Housing Limited (202209772) Case 202209772 · Managing Relations The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs … 1 Mar 2023 Maladministration Clarion Housing Association Limited (202108182) Case 202108182 · Managing Relations The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports … 1 Mar 2023 Maladministration Harlow District Council (202127707) Case 202127707 · Information and data management The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property . … 1 Mar 2023 Maladministration Paragon Asra Housing Limited (202116451) Case 202116451 · Managing Relations The complaint is about: The landlord’s response to a report of shattered glass at the property. The landlord’s handling of …