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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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31 Jan 2024 Maladministration Clarion Housing Association Limited (202205452) Case 202205452 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's … 31 Jan 2024 Maladministration ForHousing Limited (202221471) Case 202221471 · Managing Relations The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the … 31 Jan 2024 Maladministration Grand Union Housing Group Limited (202215462) Case 202215462 · Estate Management The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202201221) Case 202201221 · Managing Relations This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202211524) Case 202211524 · Estate Management The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s … 31 Jan 2024 Maladministration Leeds Federated Housing Association Limited (202213689) Case 202213689 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jan 2024 Maladministration NSAH (Alliance Homes) Limited (202214812) Case 202214812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown. 31 Jan 2024 Maladministration Onward Homes Limited (202230826) Case 202230826 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint. 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 Maladministration Paragon Asra Housing Limited (202229230) Case 202229230 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 31 Jan 2024 Maladministration Plus Dane Housing Limited (202215069) Case 202215069 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The standard of the garden maintenance. The conduct … 31 Jan 2024 Maladministration Stonewater Limited (202223270) Case 202223270 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 31 Jan 2024 Maladministration Vivid Housing Limited (202214928) Case 202214928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of air tightness concerns, damp and mould and associated … 30 Jan 2024 Maladministration Aspire Housing Limited (202206457) Case 202206457 · Managing Relations The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202202193) Case 202202193 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202208746) Case 202208746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above. 30 Jan 2024 Maladministration GreenSquareAccord Limited (202227249) Case 202227249 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also … 30 Jan 2024 Maladministration GreenSquareAccord Limited (202304099) Case 202304099 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident … 30 Jan 2024 Maladministration Hyde Housing Association Limited (202226622) Case 202226622 · Information and data management The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the … 30 Jan 2024 Maladministration Places for People Group Limited (202214582) Case 202214582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). … 30 Jan 2024 Maladministration The Guinness Partnership Limited (202221769) Case 202221769 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up … 29 Jan 2024 Maladministration Clarion Housing Association Limited (202207661) Case 202207661 · Financial REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2024 Maladministration Stonewater Limited (202208609) Case 202208609 · Managing Relations The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint. 29 Jan 2024 Maladministration Wandle Housing Association Limited (202212795) Case 202212795 · Managing Relations The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated. 28 Jan 2024 Maladministration A2Dominion Housing Group Limited (202124116) Case 202124116 · Managing Relations The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and … 26 Jan 2024 Maladministration East Midlands Housing Group Limited (202211795) Case 202211795 · Estate Management REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202207040) Case 202207040 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202303564) Case 202303564 · Estate Management The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated … 26 Jan 2024 Maladministration Rooftop Housing Association Limited (202224142) Case 202224142 · Managing Relations This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports … 26 Jan 2024 Maladministration Sage Housing Limited (202210088) Case 202210088 · Managing Relations The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould … 26 Jan 2024 Maladministration Shepherds Bush Housing Association Limited (202225383) Case 202225383 · Old Complaints Handling categories The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint. 26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 26 Jan 2024 Maladministration Wandle Housing Association Limited (202228991) Case 202228991 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within … 25 Jan 2024 Maladministration Aster Group Limited (202233448) Case 202233448 · Financial The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed … 25 Jan 2024 Maladministration Habinteg Housing Association Limited (202214063) Case 202214063 · Managing Relations The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. … 24 Jan 2024 Maladministration Bolton at Home Limited (202225369) Case 202225369 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has … 24 Jan 2024 Maladministration Clarion Housing Association Limited (202212152) Case 202212152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated. 24 Jan 2024 Maladministration Hyde Housing Association Limited (202213207) Case 202213207 · Managing Relations This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint. 23 Jan 2024 Maladministration First Choice Homes Oldham Limited (202108369) Case 202108369 · Managing Relations The complaint is about: The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s … 23 Jan 2024 Maladministration Origin Housing Limited (202208035) Case 202208035 · ASB/Abuse/Nuisance The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling. 22 Jan 2024 Maladministration Clarion Housing Association Limited (202222531) Case 202222531 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a … 22 Jan 2024 Maladministration Home Group Limited (202213850) Case 202213850 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling … 22 Jan 2024 Maladministration LiveWest Homes Limited (202105579) Case 202105579 · Managing Relations The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint. 19 Jan 2024 Maladministration Clarion Housing Association Limited (202126885) Case 202126885 · Financial The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; … 19 Jan 2024 Maladministration Stonewater Limited (202224250) Case 202224250 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The … 18 Jan 2024 Maladministration Clarion Housing Association Limited (202128101) Case 202128101 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also … 18 Jan 2024 Maladministration ForHousing Limited (202215701) Case 202215701 · Managing Relations The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s … 17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202123972) Case 202123972 · Managing Relations The complaint is about delays in the administration of the sale of the property. The Service has also considered the …