Hammersmith and Fulham Council (202115349)
The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Haringey Council (202107523)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.
Haringey Council (202106442)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Hammersmith and Fulham Council (202102546)
The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.
Southwark Council (202118163)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
Havering Council (202112977)
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Leeds City Council (202125900)
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
Leeds City Council (202106197)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202111440)
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to …
East Devon District Council (202113709)
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
Islington Council (202112762)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202109186)
The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.
Leeds City Council (202116723)
The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.
Kingston upon Hull City Council (202124741)
This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
Lambeth Council (202124358)
The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The Ombudsman has also considered the landlord’s record keeping.
Reading Borough Council (202108870)
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
Leeds City Council (202105184)
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
Westminster City Council (202116473)
The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s record keeping.
Hammersmith and Fulham Council (202127040)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.
Brentwood Borough Council (202122844)
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
Portsmouth City Council (202120896)
The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.
City of Doncaster Council (202005368)
The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence.
Birmingham City Council (202101431)
The complaint is about the landlord’s response to the resident’s reports of disrepair at her property.
Hammersmith and Fulham Council (202109138)
The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to the resident’s property.
Southwark Council (202114064)
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
Haringey Council (202118411)
The leaseholder complains about the landlord’s handling of the application of contact restrictions.
Barnet Council (202010010)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hammersmith and Fulham Council (202016601)
The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.
Brent Council (202122635)
The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.
Hammersmith and Fulham Council (202122553)
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Southwark Council (202016554)
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
Broxtowe Borough Council (202122100)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
Leeds City Council (202102384)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Leeds City Council (202106891)
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.
Westminster City Council (202105601)
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.
Hammersmith and Fulham Council (202103713)
The complaint is about the positioning of fencing between the resident’s property and a neighbour.
Haringey Council (202101108)
The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.
Havering Council (202118386)
The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.
Lambeth Council (201911393)
This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.
Greenwich Council (202122271)
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Arun District Council (202109998)
The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling Code. The landlord’s unreasonable behaviour policy.
Barking and Dagenham Council (202101016)
The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.
Hammersmith and Fulham Council (202103242)
The complaint is about the landlord’s handling of the replacement of the resident’s floor.
Southwark Council (202106367)
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
Southwark Council (202114476)
The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202101528)
The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as part of the complaint.
Lambeth Council (202104665)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Sandwell Metropolitan Borough Council (202106499)
The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.
Brighton and Hove City Council (202120965)
The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)