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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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28 Jan 2022 Maladministration Wandsworth Council (202102367) Case 202102367 · Moving/Buying/Selling Home The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the … 27 Jan 2022 Maladministration Hammersmith and Fulham Council (202102637) Case 202102637 · Old Property Condition migrated-2025 The complaint is about the response to leaks into the property. 27 Jan 2022 Maladministration Haringey Council (202101286) Case 202101286 · Old Property Condition migrated-2025 REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Jan 2022 Maladministration Islington Council (202011018) Case 202011018 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling … 26 Jan 2022 Maladministration Arun District Council (201805246) Case 201805246 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling. 17 Jan 2022 Maladministration Barking and Dagenham Council (201900890) Case 201900890 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman … 4 Jan 2022 Maladministration Hammersmith and Fulham Council (202010278) Case 202010278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a flood at the resident’s property. 4 Jan 2022 Maladministration Leicester City Council (202010537) Case 202010537 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living … 4 Jan 2022 Maladministration Westminster City Council (202106768) Case 202106768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property. 29 Dec 2021 Maladministration Southwark Council (202109904) Case 202109904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property. 28 Dec 2021 Maladministration Haringey Council (202101167) Case 202101167 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 21 Dec 2021 Maladministration North Tyneside Council (202009313) Case 202009313 · Health and Safety (inc. building safety) The complaint is about the resident’s Gas Safety inspection on 2 April 2020. 17 Dec 2021 Maladministration Birmingham City Council (202013786) Case 202013786 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of repairs to her property. 16 Dec 2021 Maladministration Camden Council (202016028) Case 202016028 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of planned works. The cost of the planned works. 14 Dec 2021 Maladministration Hammersmith and Fulham Council (202105218) Case 202105218 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling. 14 Dec 2021 Maladministration Tendring District Council (202101347) Case 202101347 · Managing Relations The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s … 13 Dec 2021 Maladministration Hammersmith and Fulham Council (202017220) Case 202017220 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom. 6 Dec 2021 Maladministration Birmingham City Council (202010756) Case 202010756 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the … 2 Dec 2021 Maladministration Welwyn Hatfield Borough Council (202003333) Case 202003333 · Managing Relations The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the … 30 Nov 2021 Maladministration Hackney Council (202005813) Case 202005813 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs in the property. 29 Nov 2021 Maladministration Brighton and Hove City Council (202006311) Case 202006311 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling. 26 Nov 2021 Maladministration Norwich City Council (201914385) Case 201914385 · Local Authority / ALMO or TMO This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling. 25 Nov 2021 Maladministration Leicester City Council (201909564) Case 201909564 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of a number of repairs at the property. 25 Nov 2021 Maladministration Southwark Council (202010934) Case 202010934 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at … 24 Nov 2021 Maladministration Lambeth Council (201910159) Case 201910159 · Information and data management The resident has complained about the landlord's handling of various repair reports in particular: Repairs to her windows. Repairs to … 24 Nov 2021 Maladministration Lambeth Council (202006404) Case 202006404 · Information and data management The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her … 24 Nov 2021 Maladministration Lambeth Council (202007286) Case 202007286 · Information and data management The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of … 24 Nov 2021 Maladministration Lambeth Council (202104783) Case 202104783 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property. 24 Nov 2021 Maladministration Lambeth Council (202107314) Case 202107314 · Local Authority / ALMO or TMO The resident complaints about the landlord’s handling of: the installation of a shower head and water pump, and; boiler repairs. … 17 Nov 2021 Maladministration Westminster City Council (202106311) Case 202106311 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, … 11 Nov 2021 Maladministration Tower Hamlets Council (202102736) Case 202102736 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to ask the resident to remove CCTV. 11 Nov 2021 Maladministration Westminster City Council (202108189) Case 202108189 · Managing Relations The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. … 10 Nov 2021 Maladministration Lewisham Council (202105873) Case 202105873 · Managing Relations The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint. 9 Nov 2021 Maladministration Leeds City Council (202007388) Case 202007388 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs at the property. 5 Nov 2021 Maladministration Birmingham City Council (202011553) Case 202011553 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the … 3 Nov 2021 Maladministration Southwark Council (202017488) Case 202017488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to ongoing mould and damp issues at the property. 3 Nov 2021 Maladministration Westminster City Council (201914122) Case 201914122 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home. 31 Oct 2021 Maladministration Hammersmith and Fulham Council (202012991) Case 202012991 · Managing Relations The complaint is about the level of compensation which the landlord offered for its acknowledged service failure in its response … 29 Oct 2021 Maladministration Sheffield City Council (201903587) Case 201903587 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has … 26 Oct 2021 Maladministration Southwark Council (202109562) Case 202109562 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the … 21 Oct 2021 Maladministration Crawley Borough Council (202006821) Case 202006821 · Local Authority / ALMO or TMO This complaint is about how the landlord handled arrears on the resident’s rent account. 20 Oct 2021 Maladministration Havering Council (202101048) Case 202101048 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s … 19 Oct 2021 Maladministration Bassetlaw District Council (202011591) Case 202011591 · Financial The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response … 11 Oct 2021 Maladministration Haringey Council (202100755) Case 202100755 · Local Authority / ALMO or TMO REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 7 Oct 2021 Maladministration Lambeth Council (201907737) Case 201907737 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling … 30 Sep 2021 Maladministration Birmingham City Council (202105351) Case 202105351 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's gas fire. 30 Sep 2021 Maladministration Ealing Council (201910837) Case 201910837 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Maladministration Slough Borough Council (202014280) Case 202014280 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling. 30 Sep 2021 Maladministration Waltham Forest Council (202015034) Case 202015034 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns the complainant raised about succession rights. 29 Sep 2021 Maladministration Hammersmith and Fulham Council (202013981) Case 202013981 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her.