Citizen Housing Group Limited (202344488)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202422349)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
Kingston upon Hull City Council (202451024)
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
London Borough of Harrow (202417193)
The complaint is about the landlord’s handling of the resident’s reports of:
London & Quadrant Housing Trust (202323936)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202331394)
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Norwich City Council (202440031)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.
Notting Hill Genesis (202448512)
The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.
Rotherham Metropolitan Borough Council (202328136)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202422734)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.
St Albans City and District Council (202418681)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Home Group Limited (202346602)
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202422601)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition of the property. Queries about a rent account and service charges. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202427886)
The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint
MHS Homes Ltd (202342827)
The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.
Newlon Housing Trust (202401341)
The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Group Limited (202409476)
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Sanctuary Housing Association (202447372)
The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.
Southern Housing (202336383)
The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202422247)
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
Derby City Council (202424232)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
GreenSquareAccord Limited (202337417)
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
London & Quadrant Housing Trust (202445476)
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
Manchester City Council (202429704)
The complaint is about the landlord’s handling of roof repairs and damp and mould in the property. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Royal Borough Of Greenwich (202431006)
The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202337233)
The complaint is about the landlord’s handling of repairs to the door entry and intercom systems at the resident’s block of flats.
Southwark Council (202348534)
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
Sovereign Network Group (202347376)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Basildon Borough Council (202412377)
The complaint is regarding the landlord’s handling of repairs to the guttering.
Castle Point Borough Council (202305588)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.
Lewes District Council (202439550)
The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202342794)
The landlord’s response to the resident’s report of staff misconduct.
Southern Housing (202347516)
This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.
St Albans City and District Council (202439371)
The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.
Abri Group Limited (202447225)
The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202338441)
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
London & Quadrant Housing Trust (202438489)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
One Housing Group Limited (202344562)
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
Rotherham Metropolitan Borough Council (202333393)
The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.
Sanctuary Housing Association (202447306)
The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. To repair a leak from the roof. We have also considered the landlord’s complaint handling as part of the investigation.
Southern Housing (202324841)
The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling.
Southern Housing (202430139)
The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.
Vico Homes Limited (202346319)
The complaint is about the landlord’s response to the resident’s request for a new garden fence.
Kingston upon Hull City Council (202422677)
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
London Borough of Wandsworth (202417200)
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
Magenta Living (202426472)
The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his subsequent complaint.
Oxford City Council (202325520)
The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling.
Paragon Asra Housing Limited (202447334)
The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)