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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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6 Jun 2025 Maladministration Southern Housing (202330022) Case 202330022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 6 Jun 2025 Maladministration Stonewater Limited (202316469) Case 202316469 · Estate Management The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. … 5 Jun 2025 Maladministration Haringey London Borough Council (202321928) Case 202321928 · Local Authority / ALMO or TMO REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 5 Jun 2025 Maladministration Hyde Housing Association Limited (202322059) Case 202322059 · Managing Relations The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s … 5 Jun 2025 Maladministration London Borough of Tower Hamlets (202202779) Case 202202779 · Local Authority / ALMO or TMO The complaint is about the information provided in the landlord’s end of year service charge summaries. 5 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202321618) Case 202321618 · Responsive repairs/activity The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom. 5 Jun 2025 Maladministration Orbit Housing Association Limited (202227400) Case 202227400 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated … 4 Jun 2025 Maladministration Believe Housing Limited (202410482) Case 202410482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s … 4 Jun 2025 Maladministration Broxtowe Borough Council (202330775) Case 202330775 · Managing Relations The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling. 4 Jun 2025 Maladministration London Borough of Tower Hamlets (202435924) Case 202435924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 4 Jun 2025 Maladministration MHS Homes Ltd (202331312) Case 202331312 · Voluntary The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request … 3 Jun 2025 Maladministration Clarion Housing Association Limited (202307308) Case 202307308 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) … 3 Jun 2025 Maladministration London Borough of Lambeth (202336003) Case 202336003 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered … 3 Jun 2025 Maladministration London & Quadrant Housing Trust (202326085) Case 202326085 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about leaks from the roof. 3 Jun 2025 Maladministration Sanctuary Housing Association (202437918) Case 202437918 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and … 2 Jun 2025 Maladministration Hexagon Housing Association Limited (202308625) Case 202308625 · Managing Relations The complaint is about: 31 May 2025 Maladministration London & Quadrant Housing Trust (202326939) Case 202326939 · Managing Relations The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: … 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202431521) Case 202431521 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response … 30 May 2025 Maladministration Abri Group Limited (202314457) Case 202314457 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has … 30 May 2025 Maladministration Clarion Housing Association Limited (202320486) Case 202320486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 30 May 2025 Maladministration Clarion Housing Association Limited (202321424) Case 202321424 · Managing Relations The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in … 30 May 2025 Maladministration Dudley Metropolitan Borough Council (202327564) Case 202327564 · Financial The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs. 30 May 2025 Maladministration Haringey London Borough Council (202338198) Case 202338198 · Managing Relations The complaint is about the landlord's handling of: Roof repairs. Complaint handling. 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 Maladministration London Borough of Camden Council (202410608) Case 202410608 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling. 30 May 2025 Maladministration London Borough of Islington (202320156) Case 202320156 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of external repairs to brickwork and a window frame. 30 May 2025 Maladministration London Borough of Islington (202346403) Case 202346403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 30 May 2025 Maladministration London Borough of Islington (202422140) Case 202422140 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, … 30 May 2025 Maladministration Sovereign Network Group (202336810) Case 202336810 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and … 30 May 2025 Maladministration Stonewater Limited (202331650) Case 202331650 · Responsive repairs/activity The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at … 30 May 2025 Maladministration Together Housing Association Limited (202331440) Case 202331440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have … 30 May 2025 Maladministration Wandle Housing Association Limited (202429613) Case 202429613 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. … 29 May 2025 Maladministration Clarion Housing Association Limited (202324161) Case 202324161 · Managing Relations The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint … 29 May 2025 Maladministration Derby City Council (202214347) Case 202214347 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 May 2025 Maladministration London Borough of Barking and Dagenham (202326483) Case 202326483 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. … 29 May 2025 Maladministration London Borough of Hackney (202417345) Case 202417345 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 29 May 2025 Maladministration London Borough of Hackney (202425669) Case 202425669 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs. 29 May 2025 Maladministration London Borough of Lambeth (202424802) Case 202424802 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent … 29 May 2025 Maladministration London Borough of Lambeth (202434327) Case 202434327 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202424163) Case 202424163 · Responsive repairs/activity The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202427925) Case 202427925 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. … 29 May 2025 Maladministration Midland Heart Limited (202231913) Case 202231913 · Managing Relations REPORT COMPLAINT 202231913 Midland Heart Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 May 2025 Maladministration Orbit Housing Association Limited (202422207) Case 202422207 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the drainage system. 29 May 2025 Maladministration Richmond Housing Partnership Limited (202427929) Case 202427929 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould reports and associated repairs. The resident’s complaint. 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 29 May 2025 Maladministration Southern Housing (202231873) Case 202231873 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 29 May 2025 Maladministration Southern Housing (202419050) Case 202419050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety …