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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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18 May 2023 Maladministration Westminster City Council (202117364) Case 202117364 · Managing Relations This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and … 18 May 2023 Maladministration Westminster City Council (202211649) Case 202211649 · Estate Management The complaint is about the landlord’s handling of pest issues outside the resident’s property. 17 May 2023 Maladministration Beyond Housing Limited (202127743) Case 202127743 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move … 16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 16 May 2023 Maladministration Peabody Trust (202203299) Case 202203299 · Managing Relations The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s … 16 May 2023 Maladministration Stonewater Limited (202206809) Case 202206809 · Managing Relations The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s … 15 May 2023 Maladministration One Vision Housing Limited (202124849) Case 202124849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 15 May 2023 Maladministration Wandle Housing Association Limited (202200819) Case 202200819 · Managing Relations The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration Hammersmith and Fulham Council (202123468) Case 202123468 · Managing Relations The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process … 12 May 2023 Maladministration Kirklees Council (202118661) Case 202118661 · ASB/Abuse/Nuisance This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, … 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 12 May 2023 Maladministration Network Homes Limited (202202443) Case 202202443 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property. 10 May 2023 Maladministration Wolverhampton City Council (202203703) Case 202203703 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. … 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she … 4 May 2023 Maladministration Lambeth Council (201814057) Case 201814057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint. 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 28 Apr 2023 Maladministration ForHousing Limited (202208410) Case 202208410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation … 28 Apr 2023 Maladministration Onward Homes Limited (202121697) Case 202121697 · Managing Relations The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with … 28 Apr 2023 Maladministration Peabody Trust (202112245) Case 202112245 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and … 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Maladministration Network Homes Limited (202113831) Case 202113831 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 24 Apr 2023 Maladministration Vivid Housing Limited (202209794) Case 202209794 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Maladministration TBG Open Door Limited (202202133) Case 202202133 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property. 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 13 Apr 2023 Maladministration Yorkshire Housing Limited (202208530) Case 202208530 · Financial The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 6 Apr 2023 Maladministration Town and Country Housing (202204373) Case 202204373 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property. 5 Apr 2023 Maladministration Aspire Housing Limited (202205312) Case 202205312 · Managing Relations The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Stoke-on-Trent City Council (202004616) Case 202004616 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint …