Places for People Group Limited (202324737)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromford Housing Group Limited (202231843)
The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint.
Abri Group Limited (202227515)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint.
Shepherds Bush Housing Association Limited (202211009)
The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling has also been investigated.
Places for People Group Limited (202209106)
The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold.
Magna Housing Limited (202210951)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Irwell Valley Housing Association Limited (202316078)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the subsequent temporary decant of the resident. This investigation also considers the landlord’s complaint handling and record keeping.
Longhurst Group Limited (202233419)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint.
Onward Homes Limited (202232248)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance, and the associated repairs.
Torus62 Limited (202308724)
The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling of the resident’s temporary decant. The landlord’s associated complaint handling.
Places for People Group Limited (202321467)
REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202314861)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The Ombudsman has also investigated the landlord's complaint handling.
Cornwall Housing Limited (202219381)
The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. The landlord’s handling of the resident’s complaint.
Derby Homes Limited (202323553)
The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The resident’s request for a discretionary housing allocation. The resident’s reports concerning her mental health. The resident’s complaints.
Home Group Limited (202302337)
The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns about the standard of services received for which they were charged; concerns about the communication and completion of its action plan, including usage of the guest room; associated complaint.
Orbit Group Limited (202224036)
The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of a tumble dryer she had not been able to use. We have also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202322643)
The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202327625)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s handling of parking issues reported by the resident. The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202217008)
The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. Response to the resident’s request for a sole tenancy and associated universal credit (UC) claim. Complaint handling .
Clarion Housing Association Limited (202218339)
The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered the landlord’s complaint handling.
Grand Union Housing Group Limited (202301029)
The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage to a ceiling. The resident’s concerns about damage caused to her carpet by the leak. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
A2Dominion Housing Group Limited (202307731)
The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the landlord’s handling of the associated complaint.
Origin Housing Limited (202307848)
The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint.
Richmond Housing Partnership Limited (202219068)
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
Southern Housing Group Limited (202328032)
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
Clarion Housing Association Limited (202218447)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202302555)
The complaint is about the landlord’s response to the resident about bathroom repairs.
The Guinness Partnership Limited (202304209)
The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property.
Your Housing Limited (202233522)
REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hyde Housing Association Limited (202303768)
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
Longhurst Group Limited (202230008)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the landlord’s complaint handling.
East Midlands Housing Group Limited (202313586)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202228820)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
The Riverside Group Limited (202304865)
REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Accent Housing Limited (202234586)
The complaint is about the landlord's handling of the resident's reports of communal repairs.
Places for People Group Limited (202300466)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated complaint.
SHAL Housing Limited (202233228)
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, …
Homes Plus Limited (202304135)
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202324603)
The complaint is about the landlord’s handling of a repair to the oven and fan.
NSAH (Alliance Homes) Limited (202224581)
The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property. The resident’s request for a transfer to a new build property. The resident’s reports of outstanding repairs. The resident’s complaint. The Ombudsman has also investigated the landlord’s knowledge …
Onward Homes Limited (202223799)
The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest …
Hyde Housing Association Limited (202301819)
This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her kitchen window. This complaint is also about the landord’s handling of the associated complaint.
Orbit Group Limited (202229374)
The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.
Clarion Housing Association Limited (202207370)
REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Torus62 Limited (202308116)
The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage caused to his personal possessions by the damp and mould.
Beyond Housing Limited (202306387)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.
Ongo Homes Limited (202231174)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.
Paragon Asra Housing Limited (202122275)
The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202316294)
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Magna Housing Limited (202311171)
The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)