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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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28 Feb 2024 Maladministration Clarion Housing Association Limited (202206745) Case 202206745 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings … 28 Feb 2024 Maladministration ForHousing Limited (202206393) Case 202206393 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a collapsed drain and its handling of the … 28 Feb 2024 Maladministration Home Group Limited (202215876) Case 202215876 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint. 28 Feb 2024 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202222109) Case 202222109 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a sewage leak. 28 Feb 2024 Maladministration Richmond Housing Partnership Limited (202223343) Case 202223343 · Estate Management The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s … 28 Feb 2024 Maladministration Stonewater Limited (202221722) Case 202221722 · Managing Relations The complaint is about the landlord’s handling of the redeployment of the resident warden. 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218161) Case 202218161 · Managing Relations The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218443) Case 202218443 · Financial The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The … 28 Feb 2024 Maladministration The Riverside Group Limited (202304703) Case 202304703 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202216290) Case 202216290 · Estate Management The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks … 27 Feb 2024 Maladministration bpha Limited (202124310) Case 202124310 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint … 27 Feb 2024 Maladministration Clarion Housing Association Limited (202314636) Case 202314636 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's … 27 Feb 2024 Maladministration GreenSquareAccord Limited (202125886) Case 202125886 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about changes made to the communal garden by a … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Ongo Homes Limited (202219039) Case 202219039 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application. 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Maladministration Places for People Group Limited (202212799) Case 202212799 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. … 27 Feb 2024 Maladministration Wandle Housing Association Limited (202224519) Case 202224519 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling. 26 Feb 2024 Maladministration Accent Housing Limited (202233159) Case 202233159 · Information and data management This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping. 26 Feb 2024 Maladministration Hexagon Housing Association Limited (202210842) Case 202210842 · Financial The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The … 22 Feb 2024 Maladministration Origin Housing Limited (202128464) Case 202128464 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbouring property. Associated … 22 Feb 2024 Maladministration Richmond Housing Partnership Limited (202127228) Case 202127228 · Managing Relations This complaint is about the landlord’s: Delays resolving repairs reported by the resident, and the level of compensation it offered … 21 Feb 2024 Maladministration Believe Housing Limited (202208091) Case 202208091 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV). 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 21 Feb 2024 Maladministration Islington and Shoreditch Housing Association Limited (202205666) Case 202205666 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for … 20 Feb 2024 Maladministration Wandle Housing Association Limited (202225953) Case 202225953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of fly tipping. 19 Feb 2024 Maladministration Places for People Group Limited (202201987) Case 202201987 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman … 16 Feb 2024 Maladministration Clarion Housing Association Limited (202211537) Case 202211537 · Managing Relations The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of … 16 Feb 2024 Maladministration Magna Housing Limited (202208025) Case 202208025 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 15 Feb 2024 Maladministration Hyde Housing Association Limited (202008180) Case 202008180 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint. 15 Feb 2024 Maladministration NSAH (Alliance Homes) Limited (202228891) Case 202228891 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for roof repairs. 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Maladministration The Riverside Group Limited (202231624) Case 202231624 · Financial The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 12 Feb 2024 Maladministration Sage Housing Limited (202201359) Case 202201359 · Managing Relations The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging … 11 Feb 2024 Maladministration Hyde Housing Association Limited (202302015) Case 202302015 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to … 8 Feb 2024 Maladministration Bromsgrove District Housing Trust Limited (202221811) Case 202221811 · Moving/Buying/Selling Home The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs … 8 Feb 2024 Maladministration ForHousing Limited (202217777) Case 202217777 · Managing Relations The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of … 8 Feb 2024 Maladministration Orbit Group Limited (202216362) Case 202216362 · Managing Relations The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 6 Feb 2024 Maladministration Clarion Housing Association Limited (202218348) Case 202218348 · Financial The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears … 6 Feb 2024 Maladministration First Choice Homes Oldham Limited (202228033) Case 202228033 · Managing Relations The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the … 1 Feb 2024 Maladministration A2Dominion Housing Group Limited (202214973) Case 202214973 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling. 1 Feb 2024 Maladministration GreenSquareAccord Limited (202218810) Case 202218810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her … 1 Feb 2024 Maladministration Paragon Asra Housing Limited (202218861) Case 202218861 · Managing Relations The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s … 31 Jan 2024 Maladministration Aster Group Limited (202122022) Case 202122022 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been …