Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

Most recent first
14 Apr 2022 Maladministration Leeds City Council (202102205) Case 202102205 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of brickwork repairs to the resident’s property. 13 Apr 2022 Maladministration Lambeth Council (202104181) Case 202104181 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 12 Apr 2022 Maladministration Birmingham City Council (202109066) Case 202109066 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the … 1 Apr 2022 Maladministration Birmingham City Council (202103060) Case 202103060 · Managing Relations REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Mar 2022 Maladministration Birmingham City Council (202011461) Case 202011461 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s … 31 Mar 2022 Maladministration Brent Council (202105638) Case 202105638 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring … 31 Mar 2022 Maladministration Bristol City Council (202110758) Case 202110758 · Managing Relations The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at … 31 Mar 2022 Maladministration Ealing Council (202005837) Case 202005837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. … 31 Mar 2022 Maladministration Hackney Council (202104301) Case 202104301 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property. 30 Mar 2022 Maladministration South Tyneside Council (202112662) Case 202112662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint. 29 Mar 2022 Maladministration Birmingham City Council (202011666) Case 202011666 · Managing Relations The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation … 29 Mar 2022 Maladministration Leeds City Council (202101525) Case 202101525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property. 29 Mar 2022 Maladministration Southwark Council (202109861) Case 202109861 · Managing Relations This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal … 29 Mar 2022 Maladministration Wealden District Council (202016254) Case 202016254 · Estate Management The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling. 28 Mar 2022 Maladministration Hammersmith and Fulham Council (202114715) Case 202114715 · Managing Relations The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has … 28 Mar 2022 Maladministration Harrow Council (202007622) Case 202007622 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; … 28 Mar 2022 Maladministration Swindon Borough Council (202119090) Case 202119090 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the … 24 Mar 2022 Maladministration Birmingham City Council (202106713) Case 202106713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property. 23 Mar 2022 Maladministration Leeds City Council (202013938) Case 202013938 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property. 23 Mar 2022 Maladministration Leicester City Council (202106737) Case 202106737 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of … 21 Mar 2022 Maladministration Hammersmith and Fulham Council (202104254) Case 202104254 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint … 21 Mar 2022 Maladministration Haringey Council (201909345) Case 201909345 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the … 18 Mar 2022 Maladministration Birmingham City Council (202011501) Case 202011501 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the … 18 Mar 2022 Maladministration Birmingham City Council (202107243) Case 202107243 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. … 15 Mar 2022 Maladministration Birmingham City Council (202109631) Case 202109631 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also … 14 Mar 2022 Maladministration Birmingham City Council (202117144) Case 202117144 · Estate Management The complaint is about the landlord’s response to the resident’s query about window cleaning. 11 Mar 2022 Maladministration Lambeth Council (202101047) Case 202101047 · ASB/Abuse/Nuisance The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping. 7 Mar 2022 Maladministration East Devon District Council (202114420) Case 202114420 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the … 7 Mar 2022 Maladministration Stoke-on-Trent City Council (202015689) Case 202015689 · Managing Relations This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and … 3 Mar 2022 Maladministration Haringey Council (202102332) Case 202102332 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property. 3 Mar 2022 Maladministration Islington Council (202104771) Case 202104771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property. 28 Feb 2022 Maladministration Leeds City Council (202111771) Case 202111771 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property. 24 Feb 2022 Maladministration Birmingham City Council (202103998) Case 202103998 · Financial The complaint is about the landlord’s response to the resident’s reports of missing doors in his property. 21 Feb 2022 Maladministration Camden Council (202007497) Case 202007497 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s … 21 Feb 2022 Maladministration Southwark Council (202006396) Case 202006396 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property. 21 Feb 2022 Maladministration Thanet District Council (202100615) Case 202100615 · Old Property Condition migrated-2025 The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack … 18 Feb 2022 Maladministration Birmingham City Council (202015944) Case 202015944 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold … 18 Feb 2022 Maladministration North Kesteven District Council (202008668) Case 202008668 · Estate Management The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her … 17 Feb 2022 Maladministration Birmingham City Council (202102644) Case 202102644 · Managing Relations REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Feb 2022 Maladministration Birmingham City Council (202016076) Case 202016076 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 14 Feb 2022 Maladministration Birmingham City Council (202106300) Case 202106300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property. 10 Feb 2022 Maladministration Hammersmith and Fulham Council (202101891) Case 202101891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door and window repair. 9 Feb 2022 Maladministration Birmingham City Council (202014399) Case 202014399 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint … 9 Feb 2022 Maladministration Epping Forest District Council (202103103) Case 202103103 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of noise disturbance. 9 Feb 2022 Maladministration Southwark Council (202111896) Case 202111896 · Estate Management The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the … 8 Feb 2022 Maladministration Haringey Council (201914247) Case 201914247 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation … 4 Feb 2022 Maladministration Newham Council (202017405) Case 202017405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 31 Jan 2022 Maladministration East Devon District Council (202100382) Case 202100382 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. … 31 Jan 2022 Maladministration Kirklees Council (202009737) Case 202009737 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints … 31 Jan 2022 Maladministration Leeds City Council (202014700) Case 202014700 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …