Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Guinness Housing Association Limited (202007002)
The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.
Thames Valley Housing Association Limited (202009548)
The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.
Apna Ghar Housing Association Limited (202005601)
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the resident for the damaged door. The resident’s concerns about the …
Hyde Housing Association Limited (202012113)
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202013429)
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
Hexagon Housing Association Limited (202004092)
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274)
The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.
Clarion Housing Association Limited (201908255)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Islington and Shoreditch Housing Association Limited (201816716)
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
English Rural Housing Association Limited (202006486)
The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.
Clarion Housing Association Limited (201912335)
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Guinness Housing Association Limited (202005343)
The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Clarion Housing Association Limited (201906262)
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Hyde Housing Association Limited (202001296)
The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.
St Mungo Community Housing Association (201910473)
The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff conduct.
Clarion Housing Association Limited (201913880)
The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.
Sanctuary Housing Association (202002585)
The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service charge items The landlord has increased the rent twice within a year The landlord has managed the rent account inappropriately by agreeing to a direct debit payment date that in …
Clarion Housing Association Limited (202003506)
The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.
Hexagon Housing Association Limited (201914551)
REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Clarion Housing Association Limited (201810771)
REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Axiom Housing Association Limited (202002115)
The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.
Clarion Housing Association Limited (201915053)
The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.
Hyde Housing Association Limited (201910658)
REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Clarion Housing Association Limited (201809309)
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Bromford Housing Association Limited (201914576)
REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)