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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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12 Jun 2025 Maladministration Southern Housing (202318597) Case 202318597 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs. 12 Jun 2025 Maladministration Stockport Homes Limited (202330786) Case 202330786 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also … 12 Jun 2025 Maladministration Stonewater Limited (202325785) Case 202325785 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have … 12 Jun 2025 Maladministration The Guinness Partnership Limited (202326682) Case 202326682 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling. 11 Jun 2025 Maladministration Golding Homes Limited (202329384) Case 202329384 · Responsive repairs/activity This complaint is about the landlord’s handling of a roof repair. 11 Jun 2025 Maladministration London Borough of Barking and Dagenham (202319660) Case 202319660 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s … 11 Jun 2025 Maladministration London Borough of Brent (202226957) Case 202226957 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level … 11 Jun 2025 Maladministration London Borough of Hammersmith and Fulham (202325833) Case 202325833 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of front door repairs. 11 Jun 2025 Maladministration London Borough of Islington (202326234) Case 202326234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the roof repair and the associated internal damage. 11 Jun 2025 Maladministration London Borough of Newham (202218328) Case 202218328 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint. 11 Jun 2025 Maladministration London & Quadrant Housing Trust (202424634) Case 202424634 · Old Property Condition categories The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of … 11 Jun 2025 Maladministration Manchester City Council (202319523) Case 202319523 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling. 11 Jun 2025 Maladministration Places for People Group Limited (202438388) Case 202438388 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint. 11 Jun 2025 Maladministration Southern Housing (202308943) Case 202308943 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint. 11 Jun 2025 Maladministration Southwark Council (202309807) Case 202309807 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in … 11 Jun 2025 Maladministration Stonewater Limited (202426067) Case 202426067 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the … 10 Jun 2025 Maladministration Birmingham City Council (202313281) Case 202313281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 10 Jun 2025 Maladministration Haringey London Borough Council (202307195) Case 202307195 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for … 10 Jun 2025 Maladministration London Borough of Brent (202415446) Case 202415446 · Local Authority / ALMO or TMO The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered … 10 Jun 2025 Maladministration London Borough of Camden Council (202321315) Case 202321315 · Financial The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account. 10 Jun 2025 Maladministration London Borough of Hounslow (202422936) Case 202422936 · Local Authority / ALMO or TMO REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Jun 2025 Maladministration London Borough of Islington (202312470) Case 202312470 · Local Authority / ALMO or TMO The complaint is about: 10 Jun 2025 Maladministration London Borough of Lambeth (202329146) Case 202329146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s complaint about lift issues. 10 Jun 2025 Maladministration London Borough of Tower Hamlets (202331416) Case 202331416 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 10 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202322627) Case 202322627 · Financial The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for … 10 Jun 2025 Maladministration Nottingham City Council (202234937) Case 202234937 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks. 10 Jun 2025 Maladministration Royal Borough of Kingston Upon Thames (202326374) Case 202326374 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to replace the resident’s garden fence. 10 Jun 2025 Maladministration Southern Housing (202211259) Case 202211259 · ASB/Abuse/Nuisance REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jun 2025 Maladministration Southern Housing (202229907) Case 202229907 · Managing Relations The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs … 10 Jun 2025 Maladministration Southern Housing (202317462) Case 202317462 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 10 Jun 2025 Maladministration Stonewater Limited (202320997) Case 202320997 · Responsive repairs/activity The complaint is about the landlord’s handling of a window repair. 9 Jun 2025 Maladministration Ash-Shahada Housing Association Limited (202224114) Case 202224114 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has … 9 Jun 2025 Maladministration Kirklees Metropolitan Borough Council (202322413) Case 202322413 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We … 9 Jun 2025 Maladministration London Borough of Croydon (202331071) Case 202331071 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint … 9 Jun 2025 Maladministration London Borough of Lambeth (202315909) Case 202315909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202312176) Case 202312176 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps. 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202324530) Case 202324530 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308958) Case 202308958 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have … 9 Jun 2025 Maladministration Oxford City Council (202416790) Case 202416790 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. 9 Jun 2025 Maladministration Sanctuary Housing Association (202406571) Case 202406571 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s … 9 Jun 2025 Maladministration Sheffield City Council (202226856) Case 202226856 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling. 9 Jun 2025 Maladministration The Guinness Partnership Limited (202320830) Case 202320830 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 6 Jun 2025 Maladministration Amplius Living (202442283) Case 202442283 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. … 6 Jun 2025 Maladministration Birmingham City Council (202321183) Case 202321183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We … 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 6 Jun 2025 Maladministration Clarion Housing Association Limited (202437796) Case 202437796 · Responsive repairs/activity The complaint is about the landlord's handling of repairs following a burst water pipe. 6 Jun 2025 Maladministration Harlow District Council (202325682) Case 202325682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s shower. 6 Jun 2025 Maladministration London Borough of Havering Council (202323075) Case 202323075 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed. 6 Jun 2025 Maladministration Sanctuary Housing Association (202422105) Case 202422105 · Responsive repairs/activity The complaint is about the landlord’s handling of the request to repair the resident’s roof.