Karbon Homes Limited (202430991)
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Karibu Community Homes Limited (202329401)
The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.
London Borough of Brent (202436365)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.
London Borough of Hackney (202342556)
The complaint is about the landlord's handling of electrical repairs following a leak.
London Borough of Hackney (202449374)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
London Borough of Lewisham (202411470)
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman …
Manchester City Council (202420395)
The complaint is about the landlord’s handling of repairs to the communal boiler.
Notting Hill Genesis (202435906)
The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff to open and close. Request to replace the bathroom at the property. Further repair requests and reports of damp and mould at the property. We have also considered the landlord’s …
One Housing Group Limited (202422327)
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
Peabody Trust (202345786)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The associated complaints.
Peabody Trust (202417283)
The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough Of Greenwich (202321818)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.
Stonewater Limited (202436174)
The complaint is about the landlords handling of the resident’s reports of damp and mould.
Thurrock Council (202446786)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Chesterfield Borough Council (202418945)
The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.
City of Westminster Council (202442543)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
Clarion Housing Association Limited (202420892)
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
London Borough of Ealing (202427554)
The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.
London Borough of Enfield (202338681)
The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202449252)
The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.
London Borough of Islington (202346285)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.
Norwich City Council (202433623)
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202446363)
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
Rooftop Housing Association Limited (202441313)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202429505)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
Sovereign Network Group (202327877)
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
West Northamptonshire Council (202440607)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
Yorkshire Housing Limited (202337390)
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
Yorkshire Housing Limited (202451053)
The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is also considered.
Accent Housing Limited (202340206)
The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.
Accent Housing Limited (202344983)
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Birmingham City Council (202431353)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.
Bristol City Council (202421459)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Bristol City Council (202440707)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.
Freebridge Community Housing Limited (202447154)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.
Leicester City Council (202309827)
The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also investigated the landlord’s handling of the complaint.
London Borough of Wandsworth (202450375)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to personal belongings caused by mould. Repairs to the damaged bath. The associated complaint.
Manchester City Council (202412846)
The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202319094)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property. We have also looked at the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202341512)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak and the associated repairs. Complaint and the level of redress offered.
Newlon Housing Trust (202336954)
The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of unsuitable temporary accommodation and an associated rent refund. Associated complaints.
Octavia Housing (202323466)
The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202441297)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Thrive Homes Limited (202450757)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.
Together Housing Association Limited (202416577)
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
Town and Country Housing (202447166)
The complaint is about the landlord’s handling of the resident’s defect reports.
A2Dominion Housing Group Limited (202445847)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Birmingham City Council (202404739)
The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Canterbury City Council (202348393)
The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)