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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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15 Jun 2023 Maladministration Hammersmith and Fulham Council (202213507) Case 202213507 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered … 15 Jun 2023 Maladministration Homes Plus Limited (202123949) Case 202123949 · Information and data management The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, … 15 Jun 2023 Maladministration Sanctuary Housing Association (202217276) Case 202217276 · Information and data management The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould … 15 Jun 2023 Maladministration Westminster City Council (202121186) Case 202121186 · Information and data management The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of … 14 Jun 2023 Maladministration London Borough of Ealing (202210861) Case 202210861 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. … 14 Jun 2023 Maladministration London Borough of Hackney (202200920) Case 202200920 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the … 14 Jun 2023 Maladministration London Borough of Redbridge (202210856) Case 202210856 · Financial The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the … 12 Jun 2023 Maladministration Brighton and Hove City Council (202122936) Case 202122936 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 12 Jun 2023 Maladministration Leeds City Council (202112509) Case 202112509 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling … 9 Jun 2023 Maladministration ForHousing Limited (202214578) Case 202214578 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , … 9 Jun 2023 Maladministration Rykneld Homes Limited (202216532) Case 202216532 · Old Property Condition migrated-2025 The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the … 8 Jun 2023 Maladministration Chelmer Housing Partnership Limited (202120024) Case 202120024 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptions to their property. 8 Jun 2023 Maladministration Nottingham City Council (202212363) Case 202212363 · Managing Relations This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. … 8 Jun 2023 Maladministration Paragon Asra Housing Limited (202121913) Case 202121913 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing … 7 Jun 2023 Maladministration Homes Plus Limited (202210312) Case 202210312 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of … 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 31 May 2023 Maladministration Anchor Hanover Group (202107365) Case 202107365 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated … 31 May 2023 Maladministration Brighton and Hove City Council (202208056) Case 202208056 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation … 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 Maladministration East Devon District Council (202120868) Case 202120868 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The … 31 May 2023 Maladministration ForHousing Limited (202202552) Case 202202552 · Financial The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the … 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 26 May 2023 Maladministration Vivid Housing Limited (202119844) Case 202119844 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Maladministration Nottingham City Homes Registered Provider Limited (202128079) Case 202128079 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 25 May 2023 Maladministration Notting Hill Genesis (NHG) (202119328) Case 202119328 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property. 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property. 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating … 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. … 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 23 May 2023 Maladministration Tower Hamlets Homes (202126875) Case 202126875 · Information and data management The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and … 22 May 2023 Maladministration Watford Community Housing Trust (202124705) Case 202124705 · Managing Relations The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety … 19 May 2023 Maladministration Dacorum Borough Council (202212543) Case 202212543 · Managing Relations This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling. 19 May 2023 Maladministration Home Group Limited (202123612) Case 202123612 · Managing Relations This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s …