Clarion Housing Association Limited (202322885)
The complaint is about the landlord’s:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
ForHousing Limited (202314204)
The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated repairs and reports of damp and mould. This investigation has also considered the landlord’s handling of the complaint, and the level of compensation offered.
Vivid Housing Limited (202318464)
The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman has also considered the landlord’s record keeping.
Clarion Housing Association Limited (202234095)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s complaint handling has also been investigated.
Jigsaw Homes Group Limited (202322838)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202221733)
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.
Southern Housing Group Limited (202229901)
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Red Kite Community Housing Limited (202222068)
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.
Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Walterton and Elgin Community Homes Limited (202220044)
The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to be replaced. This Service has also considered the landlord’s handling of the complaint.
Southern Housing Group Limited (202337322)
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
The Guinness Partnership Limited (202310449)
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
Stonewater Limited (202303707)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint.
Vivid Housing Limited (202211238)
The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information about the windows. the complaint.
Longhurst Group Limited (202303652)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.
Regenda Limited (202211479)
The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the property. Complaint handling.
Rochdale Boroughwide Housing Limited (202300028)
The complaint is about the landlord’s response to the resident’s service charge query.
A2Dominion Housing Group Limited (202302870)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has also been considered.
Incommunities Limited (202233186)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.
Bromford Housing Group Limited (202220665)
The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.
Abri Group Limited (202322284)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.
Curo Places Limited (202324124)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling.
Hexagon Housing Association Limited (202229905)
The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. The associated formal complaint.
Hyde Housing Association Limited (202218277)
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
Incommunities Limited (202313922)
The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in the property above.
LiveWest Homes Limited (202227876)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Midland Heart Limited (202323972)
The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports of leaks into the property. The resident’s concerns regarding staff conduct. The related complaint.
Orbit Group Limited (202313968)
The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.
Origin Housing Limited (202336436)
The resident’s complaint is about the landlord’s response to her reports of damp and mould.
Paradigm Housing Group Limited (202311872)
The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed.
The Guinness Partnership Limited (202333249)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint.
Aster Group Limited (202233003)
The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.
Orbit Group Limited (202231176)
The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the resident’s property. Pest control. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933)
The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the resident’s property. The associated complaint.
Richmond Housing Partnership Limited (202302911)
The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and the level of redress offered.
Southern Housing Group Limited (202301490)
The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.
Stonewater Limited (202301661)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202223067)
This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint.
ForHousing Limited (202302381)
The complaint is about delays to repairs in the property and the compensation awarded.
Hornsey Housing Trust Limited (202222077)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not to investigate.
Longhurst Group Limited (202319059)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
Southern Housing Group Limited (202221863)
The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.
Abri Group Limited (202230579)
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal bin store, and the associated costs being added to the communal service charges. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202304864)
The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due to damage to the carpet. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202305109)
The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.
Orbit Group Limited (202210269)
The complaint is about the landlord’s response to the resident’s reports about repair issues in her property.
Homes Plus Limited (202312600)
The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered the landlord’s record keeping.
Moat Homes Limited (202332876)
The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. This report has also assessed the landlord’s record keeping.
Your Housing Group Limited (202304306)
The complaint is about the landlord’s handling of repairs to the resident’s toilet.
Gentoo Group Limited (202314560)
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of reported repairs. The landlord’s complaint handling has also been investigated.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)