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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Maladministration Hyde Housing Association Limited (202216709) Case 202216709 · Managing Relations The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling. 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 25 Mar 2024 Maladministration Southern Housing Group Limited (202111872) Case 202111872 · Information and data management REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration A2Dominion Housing Group Limited (202208921) Case 202208921 · Managing Relations REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration Origin Housing Limited (202231047) Case 202231047 · Managing Relations The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 Maladministration Southern Housing Group Limited (202215836) Case 202215836 · Managing Relations The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request … 21 Mar 2024 Maladministration Bromford Housing Group Limited (202109189) Case 202109189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, … 21 Mar 2024 Maladministration Eastlight Community Homes Limited (202213536) Case 202213536 · Managing Relations The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to … 21 Mar 2024 Maladministration Raven Housing Trust Limited (202213716) Case 202213716 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with … 21 Mar 2024 Maladministration The Guinness Partnership Limited (202305064) Case 202305064 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling. 20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Maladministration Southern Housing Group Limited (202302042) Case 202302042 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint. 19 Mar 2024 Maladministration Accent Housing Limited (202230744) Case 202230744 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint. 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202313883) Case 202313883 · Managing Relations The complaint is about the landlord’s handling of roof repairs, condensation and cold. 18 Mar 2024 Maladministration LiveWest Homes Limited (202216849) Case 202216849 · Managing Relations The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s … 18 Mar 2024 Maladministration Shepherds Bush Housing Association Limited (202218434) Case 202218434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 18 Mar 2024 Maladministration Vivid Housing Limited (202307445) Case 202307445 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the … 15 Mar 2024 Maladministration Hyde Housing Association Limited (202306541) Case 202306541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 15 Mar 2024 Maladministration Longhurst Group Limited (202226519) Case 202226519 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Maladministration Stonewater Limited (202221127) Case 202221127 · Estate Management The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance. 13 Mar 2024 Maladministration Clarion Housing Association Limited (202200379) Case 202200379 · Information and data management The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. … 12 Mar 2024 Maladministration Arawak Walton Housing Association Limited (202221248) Case 202221248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of ongoing damp and mould. 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 11 Mar 2024 Maladministration Ashton Pioneer Homes Limited (202229724) Case 202229724 · Managing Relations The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling. 11 Mar 2024 Maladministration One Housing Group Limited (202227379) Case 202227379 · Financial The complaint is about the landlord's response to the resident's concerns about service charges. 11 Mar 2024 Maladministration The Guinness Partnership Limited (202228241) Case 202228241 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team. 11 Mar 2024 Maladministration The Riverside Group Limited (202225303) Case 202225303 · Old Property Condition migrated-2025 The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence. 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 8 Mar 2024 Maladministration Hyde Housing Association Limited (202232838) Case 202232838 · Managing Relations The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also … 8 Mar 2024 Maladministration The Guinness Partnership Limited (202202231) Case 202202231 · Estate Management The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The … 7 Mar 2024 Maladministration Onward Homes Limited (202304956) Case 202304956 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. … 7 Mar 2024 Maladministration Spitalfields Housing Association Limited (202003302) Case 202003302 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding … 7 Mar 2024 Maladministration Stonewater Limited (202233065) Case 202233065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to windows and doors at the property. 6 Mar 2024 Maladministration Together Housing Association Limited (202301176) Case 202301176 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 1 Mar 2024 Maladministration Thirteen Housing Group Limited (202207896) Case 202207896 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident. 29 Feb 2024 Maladministration Chisel Limited (202217838) Case 202217838 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs … 29 Feb 2024 Maladministration ForHousing Limited (202220869) Case 202220869 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling … 29 Feb 2024 Maladministration GreenSquareAccord Limited (202302023) Case 202302023 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line … 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202100259) Case 202100259 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour. 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202210306) Case 202210306 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint. 29 Feb 2024 Maladministration Home Group Limited (202227295) Case 202227295 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 29 Feb 2024 Maladministration Orbit Group Limited (202220757) Case 202220757 · Financial The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds … 29 Feb 2024 Maladministration Silva Homes Limited (202225552) Case 202225552 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould problems in the resident’s home. 29 Feb 2024 Maladministration Southern Housing Group Limited (202207242) Case 202207242 · Information and data management The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the … 29 Feb 2024 Maladministration Vivid Housing Limited (202228847) Case 202228847 · Managing Relations The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s …